Lori Kiel

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I have spent 32 years in the hospitality industry, fueled by an unwavering passion for…

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Experience & Education

  • The Boca Raton

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Licenses & Certifications

Volunteer Experience

  • HSMAI Foundation Graphic

    Chair

    HSMAI Foundation

    - Present 2 years 7 months

    Education

    As the Chair-Elect of the HSMAI Foundation, I am committed to advancing the standards and achievements of hospitality professionals globally, especially those contributing to the progress of our industry in sales, marketing, and revenue management. With great privilege, I anticipate leading the organization and collaborating with a dedicated board of industry experts. Together, we will implement strategies to attract, engage, and develop new and existing talent by partnering with all aspects of…

    As the Chair-Elect of the HSMAI Foundation, I am committed to advancing the standards and achievements of hospitality professionals globally, especially those contributing to the progress of our industry in sales, marketing, and revenue management. With great privilege, I anticipate leading the organization and collaborating with a dedicated board of industry experts. Together, we will implement strategies to attract, engage, and develop new and existing talent by partnering with all aspects of the industry.

  • HSMAI Graphic

    Sales Advisory Board Member

    HSMAI

    - Present 2 years 7 months

    Education

    The Sales Advisory Board is demonstrating the value and relevance of the sales function by focusing on its four key priorities and advocates that all sales leaders make these priorities their own.

  • HSMAI Graphic

    Revenue Management Advisory Board Member

    HSMAI

    - 2 years

    Education

    The Revenue Optimization Advisory Board is advancing the revenue optimization discipline by providing leading education, a best practices exchange, thought leadership and networking for revenue professionals, other sales and marketing professionals, and senior management in the hospitality industry.

  • Marriott International Graphic

    Revenue Management Advisory Board

    Marriott International

    - 4 years

    Education

    Advisory board members contribute insights into market trends, pricing strategies, and demand forecasting, helping Marriott maximize revenue and profitability. They collaborate with senior leadership, leveraging their industry knowledge to ensure effective decision-making in the dynamic and competitive hospitality market. Additionally, board members may offer recommendations on technology adoption, talent development, and innovative approaches to enhance Marriott's overall revenue management…

    Advisory board members contribute insights into market trends, pricing strategies, and demand forecasting, helping Marriott maximize revenue and profitability. They collaborate with senior leadership, leveraging their industry knowledge to ensure effective decision-making in the dynamic and competitive hospitality market. Additionally, board members may offer recommendations on technology adoption, talent development, and innovative approaches to enhance Marriott's overall revenue management capabilities.

  • Marriott International Graphic

    Sales and Marketing Advisory Council

    Marriott International

    - Present 5 years 7 months

    Education

    The role of a Sales and Marketing Advisory Board member at Marriott involves delivering strategic guidance and expertise in sales and marketing practices to elevate the company's overall revenue generation. Advisory board members contribute valuable insights into market trends, customer behaviors, and effective sales and marketing strategies, which are crucial in maximizing sales and profitability across Marriott's diverse portfolio of properties. Working closely with senior leadership, board…

    The role of a Sales and Marketing Advisory Board member at Marriott involves delivering strategic guidance and expertise in sales and marketing practices to elevate the company's overall revenue generation. Advisory board members contribute valuable insights into market trends, customer behaviors, and effective sales and marketing strategies, which are crucial in maximizing sales and profitability across Marriott's diverse portfolio of properties. Working closely with senior leadership, board members leverage their industry knowledge to inform decision-making in the dynamic and competitive hospitality market. Additionally, they provide recommendations tailored to sales and marketing initiatives, technology adoption, talent development, and innovative approaches to enhance Marriott's effectiveness in reaching and engaging customers.

  • Marriott International Graphic

    Distribution Strategy Advisory Committee

    Marriott International

    - Present 7 years 7 months

    Education

    As a Distribution Advisory Board member at Marriott, the role entails providing strategic insights and expertise in optimizing distribution strategies. The focus is on contributing valuable insights into market dynamics, targeted distribution channels, and efficient strategies to enhance revenue streams across Marriott's diverse properties. The responsibility involves collaborating closely with senior leadership to shape decision-making in the dynamic and competitive hospitality market…

    As a Distribution Advisory Board member at Marriott, the role entails providing strategic insights and expertise in optimizing distribution strategies. The focus is on contributing valuable insights into market dynamics, targeted distribution channels, and efficient strategies to enhance revenue streams across Marriott's diverse properties. The responsibility involves collaborating closely with senior leadership to shape decision-making in the dynamic and competitive hospitality market, specifically emphasizing distribution. Recommendations on technology, talent, and innovative approaches are pivotal in strengthening Marriott's distribution capabilities and market positioning.

  • HSMAI Graphic

    Co-Chair Cross-Discipline Commercial Excellence Group

    HSMAI

    - Present 4 years 7 months

    Education

    As the Co-Chair of the Commercial Excellence Workgroup at HSMAI, I am honored to lead a dynamic cross-advisory board workgroup committed to revolutionizing commercial strategy within the hospitality industry. In this influential role, we drive innovation, elevate industry standards, and foster a culture of continuous improvement. By harnessing the latest trends and research, our workgroup has achieved significant milestones:

    - In 2022, we published a comprehensive KPI list for sales…

    As the Co-Chair of the Commercial Excellence Workgroup at HSMAI, I am honored to lead a dynamic cross-advisory board workgroup committed to revolutionizing commercial strategy within the hospitality industry. In this influential role, we drive innovation, elevate industry standards, and foster a culture of continuous improvement. By harnessing the latest trends and research, our workgroup has achieved significant milestones:

    - In 2022, we published a comprehensive KPI list for sales, revenue, and marketing disciplines.
    - In 2023, we are publishing a commercial strategy adoption scorecard to allow organizations to evaluate their current commercial strategy execution.
    - In 2024, we are working to identify commercial strategy opportunities to upskill the talent in sales, revenue, and marketing for commercial strategies.

    These initiatives redefine how the industry approaches commercial strategy and provide tangible tools and frameworks for HSMAI members to excel in their respective roles.

  • Women Leading Travel & Hospitality Graphic

    Member

    Women Leading Travel & Hospitality

    - Present 1 year 6 months

    Education

    The core of the mission at Women Leading Travel & Hospitality is to build community.

  • HSMAI Graphic

    Mentor

    HSMAI

    - Present 2 years 7 months

    Education

    I am currently dedicated to volunteering with HSMAI, where I serve as a mentor to hospitality professionals. Through this role, I contribute to the growth and development of individuals within the industry, sharing my expertise and insights to help them navigate the dynamic landscape of hospitality. It is a fulfilling experience to be part of HSMAI's mission to advance the success of hotels and hospitality professionals, fostering a collaborative and supportive community that propels the…

    I am currently dedicated to volunteering with HSMAI, where I serve as a mentor to hospitality professionals. Through this role, I contribute to the growth and development of individuals within the industry, sharing my expertise and insights to help them navigate the dynamic landscape of hospitality. It is a fulfilling experience to be part of HSMAI's mission to advance the success of hotels and hospitality professionals, fostering a collaborative and supportive community that propels the industry forward.

Publications

  • Sales after the Tsunami of the Digital Evolution

    Hospitality Net

    Sales Teams, it is time to evolve, not adopt. You have adopted all of the changes that have occurred to you while the disciplines were evolving around you. Stake your claim at the table by ensuring your discipline is recognized and has a voice in the strategy.

    See publication
  • Commercial Strategy Evolution Newsletter

    LinkedIN Newsletter

Projects

  • Commercial Strategy Thought Leader

    When I'm not working on commercial strategy, I research it to make this new concept approachable for all hospitality professionals.

    Other creators

Honors & Awards

  • Top 25 Extraordinary Minds in Hospitality Sales, Marketing and Revenue Optimization

    HSMAI

    The HSMAI Top 25 Americas awards recognize leaders in sales, marketing, and revenue optimization of hospitality, travel, and tourism organizations for their accomplishments in the preceding 18 months.

  • Top 10 Influential CRO's of 2021

    Industry Era Magazine

    IndustryEra is more than a technology magazine. It is a source of the latest news, inspiration, and motivation for the world's most pre-eminent organizations, steadfast leaders, solution providers, and budding entrepreneurs.

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