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Articles by Kyle
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How can you identify the most loyal customers of a product?
Two key things to share when it comes to measuring customer loyalty: 1. Understanding loyalty scores like NPS etc. show 'whats' happening. We can look to expand on this and include Customer Effort Scores (CES) & increasingly Customer Experience (Cx) scores to our mix. Its also just as important to understand the 'why' behind these scores because then we can do something about that! 2. The other thing note when it comes to loyalty metrics like NPS scores is in 'life sciences' they could be driven either the clinical 'brand attributes' which are often hard to change (think dosing, safety, clinical data) or the brand 'experience'. We can impact the experience and much lesser degree the brand attributes both of which make up an NPS score!
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I just received my Prompt Engineering certification from Vanderbilt University. It was a great experience and taught me a lot about the science…
I just received my Prompt Engineering certification from Vanderbilt University. It was a great experience and taught me a lot about the science…
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A few weeks ago we were lucky to bring together as many of our huumun team from around the world as possible. We had a great day collaborating…
A few weeks ago we were lucky to bring together as many of our huumun team from around the world as possible. We had a great day collaborating…
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🤖 𝗔𝗜 𝗜𝗡 𝗧𝗛𝗘 𝗕𝗜𝗖𝗬𝗖𝗟𝗘 𝗜𝗡𝗗𝗨𝗦𝗧𝗥𝗬 🤖 #AI is revolutionizing our world at an incredible pace, and the #bicycleindustry is no…
🤖 𝗔𝗜 𝗜𝗡 𝗧𝗛𝗘 𝗕𝗜𝗖𝗬𝗖𝗟𝗘 𝗜𝗡𝗗𝗨𝗦𝗧𝗥𝗬 🤖 #AI is revolutionizing our world at an incredible pace, and the #bicycleindustry is no…
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🚲 𝗘𝗨𝗥𝗢𝗕𝗜𝗞𝗘 𝟮𝟬𝟮𝟰 𝗥𝗘𝗖𝗔𝗣 🚲 Despite the denied penalty for the German team against Spain, EUROBIKE Show 2024 was fantastic. There was…
🚲 𝗘𝗨𝗥𝗢𝗕𝗜𝗞𝗘 𝟮𝟬𝟮𝟰 𝗥𝗘𝗖𝗔𝗣 🚲 Despite the denied penalty for the German team against Spain, EUROBIKE Show 2024 was fantastic. There was…
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Creating a new company & branding brings an opportunity for a retrospective look back & proactive look into the future of how the Life Sciences…
Creating a new company & branding brings an opportunity for a retrospective look back & proactive look into the future of how the Life Sciences…
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Coming together is what helps us remove barriers in an inequitable world. It was really amazing to be a part of the four hundred attendees that came…
Coming together is what helps us remove barriers in an inequitable world. It was really amazing to be a part of the four hundred attendees that came…
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My first Propertymark One conference and my first event representing HomeViews as part of the Rightmove team! Timothy Bannister, Director of…
My first Propertymark One conference and my first event representing HomeViews as part of the Rightmove team! Timothy Bannister, Director of…
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What a fabulous day at Precision AQ bringing together 170+ colleagues from our International team, to connect, collaborate and have great…
What a fabulous day at Precision AQ bringing together 170+ colleagues from our International team, to connect, collaborate and have great…
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Thank you to Bisnow for a great day at their Build to Rent Annual Conference hosted by Vertus. Some insightful presentations - and a few inclusions…
Thank you to Bisnow for a great day at their Build to Rent Annual Conference hosted by Vertus. Some insightful presentations - and a few inclusions…
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A bringing together of industry subject matter experts, services & products from several legacy agencies (including Across Health), introducing…
A bringing together of industry subject matter experts, services & products from several legacy agencies (including Across Health), introducing…
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