Kellie Smith

Hotel loyalty programs, exemplified by Marriott's 192 million members and Hyatt's 173 million members, are the biggest examples of nurturing enduring relationships with visitors, promoting repeat patronage, and elevating overall satisfaction levels. 📞 Request a Demo: https://lnkd.in/dVUG6Ef #loyaltyprogram #loyaltyxpert #customerexperience #communitybuilding #customerloyalty #rewards #hotelloyaltyprogram #marriottloyaltyprogram #itcloyaltyprogram

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Are your bosses demanding change, innovation and disruption? Your so confused by the ever changing targets- check out this clip. https://lnkd.in/gyiNGiV6

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Elevate guest experiences by empowering your leadership team. Our coaching programs develop skills like empathy, decision-making, and crisis management tailored for the hospitality industry. Enhance your service with superior leadership. Interested? Reach out to us. #HospitalityLeadership #Coaching

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🌟 Celebrating Juneteenth: A Day of Freedom and Reflection 🌟 Today, we commemorate Juneteenth, a significant milestone in our nation's history. On June 19, 1865, Union soldiers arrived in Galveston, Texas, with the news that the Civil War had ended and enslaved African Americans were free – over two years after President Lincoln’s Emancipation Proclamation. Juneteenth represents freedom, resilience, and the enduring fight for equality. It is a day to honor the past, reflect on the present, and commit to a future where justice and equality prevail for all. As we celebrate this day, let's take a moment to: 🔹 Educate ourselves and others about the historical and cultural significance of Juneteenth. 🔹 Reflect on the progress made and the work still needed to address racial inequalities. 🔹 Support Black-owned businesses, artists, and initiatives within our communities. 🔹 Engage in meaningful conversations about diversity, equity, inclusion and belonging in our workplaces and beyond. Together, we can build a more inclusive and equitable world. Happy Juneteenth! ✊🏽 #Juneteenth #FreedomDay #Equality #Inclusion #Diversity #Belonging

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Leadership realizes it takes a Team and not solely a concept.

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Just finished the course “Adapting Leadership to Behavioral Styles” by Madecraft and Eric Zackrison! Check it out: https://lnkd.in/gQ_apFN3 #adaptiveleadership.

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Hurricane Beryl has passed through the Caribbean and now moves through Texas's Harris County as a tropical storm. Meetings Incentive Experts, Visit Jamaica and Hyatt's Inclusive Collection have released positive updates sharing news of little damage and hotels and airports remaining operational. Read more at the link: https://bit.ly/3RZVfr5 #meetsmart #meetingprofs #eventprofs #hurricaneberyl #update #news #breakingnews #article #hurricaneberylupdate

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We owe it to tomorrow’s leaders to set them up for success today. Too often I encounter ineffective leaders only to find out they’ve never had a discussion about habits that could make them an inspirational leader.

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💥 FLASHBACK FRIDAY 💥 Alan Young talks about how important it is to give guests a choice and personalize their hotel stay. He talks about how a simple thing like remembering a guests name could make their stay! Have a great weekend! #TheModernHotelier #Podcast

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I have CHANGED my organizations that I’ve been a part of, specifically because of this 👇🏻 You gotta ask strategic questions, and here they are 🤯🤩 #activelylisten #culturechange #leadership #hr #humanresources #leader #speaker #author #coaching

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Brilliant share Dr. Cecilia CHAN. Culture =Strategy in 5 Steps. It’s a simple formula yet so many organizations fail to get this right. #culture #strategy

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What are your thoughts... "Leadership is often associated with authority and control, but true leadership goes beyond that. It's about guiding and inspiring others, fostering growth and empowerment within the team. A true leader doesn't need to assert control; instead, they lead by example and empower others to reach their full potential. I find it truly admirable when leadership is defined by humility and empowerment. What are your thoughts on this perspective? How do you define effective leadership in your experience? Share your insights in the comments below; I'd love to hear from you and start a meaningful discussion! #Leadership #Empowerment #Humility #Discussion"

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Meetings Matter, here’s the 5 factors to a productive meeting!🎉 Watch until the end 👀 Comment “confetti” to get my Meetings Matter template for FREE👇🏻 Tag 2 friends that need to hear this🗣️ #meetingsmatter #leadership #culture #leadershiptips #meetings #culturechange #confetticulture —— If this was helpful repost to help others ↗️ For more culture content like this, I’m James Ferguson let’s connect!🎉

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https://buff.ly/3VR6JOQ A fun and inspiring discussion with lessons around being authentic, confidence and owning success through your ages!

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Our #Certified "Hospitality Manager Learning Suite" provides #management-level skills training for hospitality employees. With support for lodging #managers to help build successful teams and run #profitable establishments, our program will help set you apart in the hospitality industry. Learn more at https://lnkd.in/gNsDJjvK. #hospitality #training #hotel #hospitalitynews #hospitalityindustry #hospitalitycareers #lodgingindustry #lodging

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Hyatt’s Mr & Mrs Smith hotels get dynamic pricing: Here’s what you need to know

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Celebrating Juneteenth: A Day of Freedom and Reflection Today marks Juneteenth, celebrating the end of slavery in the U.S. On June 19, 1865, freedom reached Galveston, Texas, and changed the course of history. Juneteenth is a time for reflection, education, and celebration. It reminds us of the resilience, strength, and contributions of Black Americans throughout history. Let's use this day to: • Educate ourselves and others about the history and significance of Juneteenth. • Reflect on the progress made and the work that still needs to be done to achieve true equality. • Celebrate the rich culture, achievements, and contributions of Black communities.

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#wednesdaywisdom Ops Journal #6 - Lines of Communciation 🎯 "It's too much work for one person" a colleague reminded me recently, out of care for my well being. I asked in turn with genuine curiosity; "What is more important than communicating with our teams and partners on the frontline?" Nothing was the response... ✅️ Lines of communication are the difference between life and death on the battlefield. Whilst we are far removed from the ranks of Charlemagne or Saladin Ayyub, business can also thrive or die on its lines of communication. 💯 This past week, an intense amount of work has gone into reviewing our lines of communication. I urge any and all leaders to undertake this task as soon as practical. 🙏 Even if you are confident that they are strong, remember, business is ever evolving and the most dangerous thought - "We have always done it that way" 🤯 A framework for you below to consider when reviewing, it is important to not only review how we communicate, but also, lay out principles for what good communication looks like. 👍 Make time to communicate well, that is how we will make history together 👌 #making #history #together

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