Cesar Capella

Success is only attainable if your organization's C-Suite is aligned, and #CFOs and #CIOs are poised to be a perfect pair! Learn more about how these two can team up to be a dynamic duo: https://ow.ly/j5sC30sF7zJ

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Incorporating feedback on employee performance throughout your organization and embedding it into your company culture can fundamentally change your business for the better. https://gag.gl/iZ6TA9

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Click FSE End of Life is coming, our team is sharing their experience on migration best practices, discussing different migration strategies including the technical 'like for like' approach, a full on business transformation, or mixing in a bit of both. #diabsolut #fieldservice #clicksoftwarefse

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Building a sales enablement program is like building a house. 🏠 Just as a well-designed layout and skilled craftsmanship are essential for building a home, establishing an effective enablement program requires intentional planning and thoughtful execution. Learn more about best practices to follow and common pitfalls to avoid, here ➡️ https://bit.ly/4dqXQUa ​

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Get a FREE, 1-on-1 consultation with a leading CX analyst at Interactions 2024! Don’t miss this valuable opportunity to meet with a top industry insider about the CX topics that matter most to your business. Spots are limited for attendees, so act now to experience CX AI Realized at Interactions! >> https://okt.to/CK94Ee #NICEi24 #CustomerExperience #ArtificialIntelligence

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In 2023, 61% of companies did not achieve their revenue targets. Clari surveyed 400+ revenue teams & professionals to find out why: - Hidden breakdowns in your ability to create, convert, and close new deals - Lack of visibility in forecasting capabilities - Bad, missing, and stale data AKA Revenue Leak. The good news: Revenue Leak doesn’t have to stay hidden. Now we’ve got insights, tools, and resources for you to spot and eliminate. Download the report to find out where you’re losing dollars and how to fix it: https://lnkd.in/gieZUZfb

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90% of an organization’s customer data is trapped in unstructured formats like PDFs and emails. Data Cloud Vector Database is now generally available to help businesses unify and unlock the power of this unstructured data to: 👉 improve prospecting 👉 respond quicker to sales RFPs 👉 personalize sales outreach and customer engagement 👉 efficiently manage customer requests 👉 improve cross-sell and upsell recommendations 👉 proactively resolve issues Learn more:

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✈Negotiating airfares for your corporate travel program can often feel like stepping into the unknown. With Advito's Airfare Predictor, you can see pricing data up to three months into the future providing you with improved pricing transparency, cost savings and insights to guide traveler behavior. 🌟Plus, with NDC fare monitoring you can easily compare fares and identify the most cost-effective options for your program. Learn more: https://ow.ly/68Ty50SgGrm

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Despite their insights on buyers, markets and growth, CSOs rarely become CEOs. Tune in to join Gartner Sales experts and hosts, Betsy and Billy along with Heather Combs, a former CSO turned CEO, to discuss her experiences and recommendations for sales leaders who aspire to do the same. #GartnerSales #Podcast #CEO #CSO

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Join us for an exclusive look into Salesforce’s journey through our own data and AI transformations, similar to that of many enterprise companies happening on July 31st. Learn how we foster a data-driven culture by integrating people, processes, and products together. You’ll hear about: 🔹Analytics Adoption: strategies to bring teams together. 🔸Change Management: key lessons and insights. 🔹User Enablement: best practices on empowering decision making with data. Don’t miss out on understanding how Salesforce leverages Tableau to enhance enterprise operations! https://lnkd.in/guZjRVkU

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I won big in Vegas! 14 years ago we were 2 years into the Afiniti journey. We had a great idea and what we at least thought was a great product. What we didn’t have was references or a household name that everyone recognized. It took a couple of years to really nail the sales pitch but by the time we walked into the conference room at Caesars I looked across the table and dove into a pitch about how augmenting agents with Artificial Intelligence would drastically improve the customer experience and boost reservations at Caesars. I hit all the beats. The technology was cutting edge but precisely measurable. We promised to generate major improvements in customer satisfaction and revenue generated but we only would be paid if it in fact truly generated incremental value. When I finished I waited for the polite brush off. “This sounds awesome but who else is using it?” “Have you ever worked in gaming or hospitality?” “Artificial Intelligence like The Terminator???” Instead, the answer was “Okay, we understand comparative advantage. Let’s try it”. I stopped myself from attempting to overcome an objection that they never presented. Extended my hand across the table and signed up one of our very first customers. I’m honored to be back in Vegas and sitting with Jon Arnold who has been one of our key contacts during the entire ride. I know it seems like Artificial Intelligence just hit the world in the last year but I promise you it took years and years of work to become an overnight successs. If you are at CCW Vegas this year. Please stop by and say hello. Hopefully you will leave educated, motivated and inspired. This could be your week. I know because it happened to me. I won big in Vegas #CCW #Afinti #AI #innovation #cxai #vegas

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Here’s No. 3 of the 10 best practices I've learned over 10 years building and leading #ABM programs. (Ten years have flown by because #ilovemyjob!) Create a program structure and process that constantly reinforces the importance of the message. Technology should enable your program, but not define it. Know your customer--what are their business objectives and what hurdles do they need to overcome to achieve them. Clearly identify how your company can help the customer achieve those objectives and overcome those hurdles. Focus on the message. Develop a UNIQUE value proposition. Create unique content. Then package/deliver that content in a way that its interesting, applicable and drives action by the target audience. Tools like #Draup, #6Sense, #SFDC, #Marketo, #Postal and #Folloze are excellent at informing, actioning, and making your content look beautiful. But they can’t make any impact if you start with a weak or irrelevant message. PS. Partner with a great ABM agency like #Hut3 to create your message! #accountbasedmarketing #contentisking

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One week ago today, GSA released the Alliant 3 proposal. If you want to polish your win strategy, consider the free tips we present in this blog: https://lnkd.in/e7fTvc98 #Alliant3 #GSA #GSAAlliant3 #proposal #strategy #proposalmanagement #proposalwriting

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Operating within razor thin margins? RELEX Solutions Scott Curtiss explains how AI-powered planning platforms can enhance operational efficiency and agility, helping anticipate demand shifts and disruptions while maintaining low costs. 

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✈️ Southwest Airlines’ mobile strategy improves customer experiences during and after the day of travel.  Learn how Southwest’s heart-centered approach strengthens bonds with customers and delivers value with mobile-first experiences in this #AviationFestivalAmericas fireside chat recap.  #CustomerExperience #MobileApp #DigitalMarketing

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🎯 Want to fully leverage your RevOps capabilities? Begin by assessing your operational maturity. Our self-assessment tool helps you gauge your team's current position and offers customized advice for elevating your performance. https://gag.gl/Oz6aNn #RevOps #DataQuality #Automation

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