Ivan Bilhó Toledo UXC

Loja Virtual Lacta de Páscoa para o SuperMuffato, uma experiência imersiva de compra, com visão 360° dos produtos: https://www.supermuffato.com.br/pascoa/lacta?utm_source=redirect_delivery

- Redesign of the experience from Cetip | Plataforma Imobiliária - 4.088, a system that supports the 4.088 regulation from Brazil Central Bank, allowing banks to make the eletronic register of guarantees and transmission of this information.

- User eXperience design of debt renegotiation process of business clients in the Itau.com.br;
- Management and follow up of the usability tests with clients applied by a external institute;
- Consolidation of the diagnostic with improvement opportunities and presentation to the directors board.

The Itaú Criança Project consisted in build a logistic system with features such as inventory control of books, reports and workflows that would be used by the Marketing and Itaú Foundation in the administration of the marketing campaign.

- Improvement diagnostic in the Annual Report website to the launch of the 2014 results;
- Benchmarking with foreigners banks
- Information Architecture revision;
- Improvement in Google Analytics tagging;
- Website improvement by turning the strategical information and data more interesting with the use of Infographics and big numbers;
- Concept, project planning, specification and development follow up with IT team as a Product Owner.

- Information Architecture revision;
- Re-design of the website experience to improve the usability and consistence with other brand sites;
- Concept, project planning, specification and development follow up with IT team as a Product Owner.

Usability revision of the search plataform of the Itaú Unibanco Intranet with the objective to improve the user experience due to the entry of new content (news, documents, people search).

The project consisted in the conceptualization, wireframe designing, prototyping, usability tests and development follow up.

Public: All Itaú employees

After 3 years of the launch of the Itaú Unibanco Portal, we started a diagnostic process to gather the employes perception about the intranet in search of opportunities of improvement and insights to create the project agenda of the next years.

With this data we developed a new architecture to the intranet homepage, with a new library of interaction elements and a styleguide of the new experience.
The objective of the new archicteture was to turn the intranet more desirable and… Show more

After 3 years of the launch of the Itaú Unibanco Portal, we started a diagnostic process to gather the employes perception about the intranet in search of opportunities of improvement and insights to create the project agenda of the next years.

With this data we developed a new architecture to the intranet homepage, with a new library of interaction elements and a styleguide of the new experience.
The objective of the new archicteture was to turn the intranet more desirable and improve the relevance of the features related to productivity. We also created a new governance model about the content, with a hierarchy by subject type, relevance an update frequency.

Public: All Itaú employees
Show less

Project that unified all internal sites (about 400) into the main Intranet. I was responsible of the search engine administration, metadata, web-analytics and the coordination of the user support process.

Public: All Itaú employees

Development of a Intranet to store all knowledge, news and videos about the expanded guarantee insurance. Information used by the telemarketing agents to answer customers doubts.

Platafform: Sharepoint 2007

Public: Call Center employees

Development of a Intranet to store all knowledge, product definition, news, e-learnings and videos about the insurances products commercialized by Itaú Unibanco.

Platafform: Sharepoint 2007

Public: Call Center employees