About
I am a COO and general manager with a proven track record of increasing revenue at…
Articles by Ben
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Feedback Spikes in March and April—What Does it Mean for CX Right Now?
Feedback Spikes in March and April—What Does it Mean for CX Right Now?
By Ben Smith
Activity
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Marriott Bonvoy Traveler has spent the last few years growing an award-winning podcast called "About the Journey," sharing audio stories to inspire…
Marriott Bonvoy Traveler has spent the last few years growing an award-winning podcast called "About the Journey," sharing audio stories to inspire…
Liked by Ben Smith
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Today marks my final day at Granicus... It is bittersweet, as I will forever love my time here and be eternally thankful for the company that gave…
Today marks my final day at Granicus... It is bittersweet, as I will forever love my time here and be eternally thankful for the company that gave…
Liked by Ben Smith
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SaaS pricing is shifting from selling seats to selling outcomes. I've been talking about this since March, and the noise is only getting…
SaaS pricing is shifting from selling seats to selling outcomes. I've been talking about this since March, and the noise is only getting…
Liked by Ben Smith
Experience & Education
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Knotch
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Spanish
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Anda G. said it best! Thanks and congrats to the entire Knotch team.
Anda G. said it best! Thanks and congrats to the entire Knotch team.
Shared by Ben Smith
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I wanted to wait until end of month to say this but I can’t wait any longer!!! Team Knotch absolutely crushed this quarter. Our quarter ends next…
I wanted to wait until end of month to say this but I can’t wait any longer!!! Team Knotch absolutely crushed this quarter. Our quarter ends next…
Liked by Ben Smith
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I am thrilled to announce that Code42 (acquired by Mimecast) has been acquired by Mimecast and will be an integral part of their Human Risk…
I am thrilled to announce that Code42 (acquired by Mimecast) has been acquired by Mimecast and will be an integral part of their Human Risk…
Liked by Ben Smith
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FOX Sports delivers 1.2 BILLION views on social media around epic #SummerOfSoccer - on par with the 2022 Men’s World Cup, the most viewed event in…
FOX Sports delivers 1.2 BILLION views on social media around epic #SummerOfSoccer - on par with the 2022 Men’s World Cup, the most viewed event in…
Liked by Ben Smith
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Come join Hyatt’s Data, AI, Analytics, and Insight Team’s mission to ADVANCE CARE through Data-Driven Decisions and Automation! Fortune's 100 Best…
Come join Hyatt’s Data, AI, Analytics, and Insight Team’s mission to ADVANCE CARE through Data-Driven Decisions and Automation! Fortune's 100 Best…
Liked by Ben Smith
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My grandpa, Len Huck, passed away last week at the age of 101. Definitely sad, but I’m not sure how you could live a more full life - so it’s cause…
My grandpa, Len Huck, passed away last week at the age of 101. Definitely sad, but I’m not sure how you could live a more full life - so it’s cause…
Liked by Ben Smith
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Today is my 3-year #anniversary in #Switzerland. When I landed with the redeye from Boston, I was excited but I couldn't predict how amazing it would…
Today is my 3-year #anniversary in #Switzerland. When I landed with the redeye from Boston, I was excited but I couldn't predict how amazing it would…
Liked by Ben Smith
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📣 Let's get briefed - On today's Pros & Content Brief, I welcome Palmer Houchins, Head of Marketing at G2 to discuss the importance of brand in B2B…
📣 Let's get briefed - On today's Pros & Content Brief, I welcome Palmer Houchins, Head of Marketing at G2 to discuss the importance of brand in B2B…
Liked by Ben Smith
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My team is probably sick of me saying this but I don't think we can hear it enough: Sales is a personal development exercise disguised as a career.…
My team is probably sick of me saying this but I don't think we can hear it enough: Sales is a personal development exercise disguised as a career.…
Liked by Ben Smith
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Taking a minute to reflect on a truly amazing Cannes Lions International Festival of Creativity experience last month 😊 It was a wonderful week…
Taking a minute to reflect on a truly amazing Cannes Lions International Festival of Creativity experience last month 😊 It was a wonderful week…
Liked by Ben Smith
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Podcasts have become such an insanely good hack for achieving next level success. They say, "You are the average of the five people you spend the…
Podcasts have become such an insanely good hack for achieving next level success. They say, "You are the average of the five people you spend the…
Liked by Ben Smith
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