Barry Cales

Hiring 'ready-made' leaders can be a gruelling process, especially when you want to find someone who understands your organization's values and can hit the ground running. The solution? Investing in your existing employees. Training your current team into leadership roles can encourage them to grow within your company, bringing their existing knowledge with them. Talk to us about creating engaging, personalized learning journeys for your staff ➡️ https://lnkd.in/ebEkBBsJ #EmployeeRetention #Leadership

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"When you ask people about our brand, they always say the same thing" Good (consistent) company culture starts from the top down. Take it from Omni Hotels & Resorts and Resorts' Toby Ramirez-Johnson. "So if you have a strong culture, you're going to blend into what's already established." Agree? Let us know in the comments 👇 and tune into this episode of Fast Casual to learn Toby's tips for hiring, retention, and culture (airing NOW): https://hubs.ly/Q02tQkM90

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🔹 Towel Placement in Hospitality: What’s Your Take? 🔹 As a member of the hospitality industry, I often encounter debates about towel placement. Initially, we placed them on the bed, but we’ve since moved them to the bathroom. This small detail can significantly impact guest satisfaction. I’m curious about your preference: Towels on the bed or in the bathroom? Also, what minor details do you think matter most in enhancing the guest experience? Engage with us in the comments and share your insights on enhancing guest experiences! \#HospitalityIndustry \#GuestSatisfaction \#HotelManagement \#CustomerExperience \#reviews \#cheshirebedandbreakfast \#northwichhotels \#accommodationnorthwich \#visitcheshire \#visitnorthwich

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Behind every memorable dining experience is a dedicated back-of-house team, but hiring these essential staff members can be a challenge for restaurant owners. This article breaks down everything you need to know to hire back-of-house staff, from understanding the roles and responsibilities to creating an effective job description and training plan. Build a strong and efficient back-of-house team: bit.ly/4cZg3YA #restaurantmanagement #backofhousestaff #hiringstrategy

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This is an article about hotel loyalty programs becoming more eco-friendly. It discusses an annual report by iSeatz that analyzes trends in hotel loyalty programs. In summary, the hospitality industry is trying to attract and retain customers by offering more flexibility and rewards, such as allowing guests to earn points for sustainable choices and allowing members to earn and redeem points at vacation rentals. #hotels hoteliers #hotelrewards #hotelindustry #hospitality

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Are you Gen Z or a Millennial working in the hospitality industry? What are your thoughts on how the industry is adjusting to new generational expectations? Is it even possible for an industry famed for long hours and shift work to adjust to these? Share your thoughts.

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Learn how your Hotel Staff can improve their ability to face fears and anxieties by preparing personalized plans for handling stressful scenarios, enhancing workplace efficiency, and prioritizing personal well-being. #HospitalityStrong #StaffingLeadership #TeamBuilding #OrlandoFl #OrlandoHospitality #OrlandoTeams #OrlandoHotels

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🌟 Building Trust, Building Teams 🌟 June, Director of Operations at a hospitality management company, came to us for coaching to improve trust within her team. Her team was struggling with collaboration and communication issues, which were impacting project deadlines and overall morale. And ultimately, impacting the overall guest satisfaction. We focused on trust-building strategies. As trust grew, June's team became more cohesive and collaborative. They communicated more effectively, met deadlines, and showed increased job satisfaction. By building trust, June successfully elevated her team's performance and morale. Trust is the foundation of any successful team. Watch this video to discover powerful strategies to strengthen trust among your team members and elevate your collaboration to new heights. 🤝✨ 👉🏼 Visit my website or DM me to learn more about how my coaching approach for organizations and individuals can move the needle! https://lnkd.in/ge27cnYs –––––– #coaching #leadership #business #coach #growth

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In today's #hospitality it is crucial to have a solid onboarding and ongoing development for your team members... retention and being part of a cultural family is critical to the success of your hotel. #coachingculture #coaching Hayato Nogaki

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This is an important article for the hospitality industry, especially in light of increased levels of turnover in 2024 compared to previous years. The reading provides that turnover rates, per the US Bureau of Labor Statistics, range from 70% to 80%. Commonly known is that turnover increases costs, reduces existing employee satisfaction and ultimately leads to lower levels of guest satisfaction. One item of note is the information shared about gathering employee feedback. Whether your organization calls these events “Town Halls”, “GM Councils”, or “Listening Circles”, having a plan to allow employees to have voice is critical. When staff feels they have a voice, it leads to higher levels of engagement, buy-in and ultimately higher levels of job performance. Higher levels of job performance leads to higher levels of engagement with your guests, producing better satisfaction scoring and social media results. Finally, during all this, your turnover rate will begin to decrease! Now here are $25 questions: >> As most hotel organizations use contract labor to some degree, are you including contract labor employees in efforts such as Town Halls? >> If yes, what unique information are you learning about your operation through the perspective of a contract labor employee? >> If no, what is preventing you from engaging contract labor employees for their opinion? Hospitality Services Group is a labor solutions and managed services provider, operating across the US and Caribbean. For more information contact us here: https://lnkd.in/g2CHSfnf #hospitalityservicesgroup #laborsolutions #managedservices

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3 Things You Need To Start a Catering Business in the United States 🍻 Follow for daily catering tips like this 🙌 #startcatering #business #cateringlaunchprogram #cheflife #chefs

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Does your hotel’s onboarding process set new hires up for long term success? A housekeeper onboarding experience isn’t limited to just their first day on the job — in fact, it starts long before a new hire’s first day. Download this checklist to audit your current onboarding procedures before, during, and after your new hire’s first shift to improve retention rates, employee engagement, and guest experiences: https://hubs.ly/Q02y-Gfk0

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Attention Hospitality Employers! Are you searching for top talent? AZ Hospitality Careers simplifies your hiring process! Our platform utilizes skills-mapping technology to connect you with the right candidates. On AZHospitalityCareers.com, job seekers can find in-demand jobs, explore career pathways, and access training—building a pipeline of skilled candidates ready to advance. Connect with the talent you need today and strengthen your team with the right skills. Join today at: AZHospitalityCareers.com #AZHospitalityCareers #WorkforceWednesday

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Check out this conversation between Entegra's Chef John Csukor and Dennis Nessler of LODGING Magazine, as they discuss the key food trends hotel operators need to know as well as tips on maximizing budgets and attracting guests through a great F&B offering. Learn more at https://lnkd.in/gc7XWAYR #FoodTrends #OperationalEfficiency #CulinaryExcellence

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As we approach the busy compensation and merit planning season, it's crucial to ensure you have the most accurate salary data at your fingertips. That's why we recommend LaborIQ available from Falcon Hospitality Recruitment. With market shifts in the first 6 months of 2024, the following data points may have been updated: - Recommended Salary - Median Salary - Bell Curve Data Points - Recommended Salary Forecast - Talent Supply and Forecast Nationally, salaries have adjusted by an average of 2%. This reflects a labor market that is cooling slightly, though unemployment rates remain near historic lows. Changes in recommended salaries are more significant for high-demand roles, while some positions may see slight declines. Hiring Trends: Nearly 1M new jobs were added in the first four months of 2024, surpassing annual forecasts. LaborIQ projects a total of 1.9M net new jobs by year-end, despite a cooling trend. Industry Performance: Healthcare has driven job gains, accounting for 40% of new positions. In contrast, sectors like tech and finance have seen layoffs and hiring freezes. Low Unemployment: With an unemployment rate around 4%, competition for talent remains fierce, putting pressure on compensation. Reduced Turnover: Voluntary quits have decreased, slowing salary growth as fewer workers switch jobs for higher pay. Compensation remains a vital tool for attracting and retaining talent. LaborIQ forecasts a 3.5% average annual wage growth for 2024. Credit to our partner, LaborIQ, for providing these valuable insights. Learn more about our on-demand salary intelligence from LaborIQ at: https://lnkd.in/ewwd5xC4 #foodandbeverage #restaurantlife #hospitality #HospitalityIndustry #hospitalityjobs #travelindustry

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Episode #123 When a Restaurant Experience Turns Bad (Part II) In the realm of hospitality, where every detail contributes to the guest experience, the trifecta of ambiance, communication, and service quality reigns supreme. From the moment guests step through the doors of a restaurant, they expect a seamless journey characterized by attentive service, transparent billing processes, and a dining experience tailored to their needs. However, a misstep in any of these areas can quickly sour the experience, leaving patrons disillusioned and tarnishing the restaurant's reputation. Billing discrepancies, failure to accommodate special requests, inconsistency in service standards, and negative interactions with staff members all have the potential to mar an otherwise delightful dining outing. Therefore, it is imperative for restaurants to prioritize guest satisfaction, swiftly addressing any issues that arise to safeguard their reputation and foster a culture of excellence. Do you have a WTF? experience in F&B you would like to share? We hope you can put these tips to good use! Listen to our podcast on any major platform & follow us on YouTube! Brought to you by: Michèle C. Kline | Kline Hospitality Stephanie Leger | First Rate Hospitality #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotel

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