Andrew Schall

Having a strong foundational understanding of journey maps is an important skill for anyone in UX or product management. This workshop will empower you with the knowledge of how to use journey maps as part of your UX toolkit. You will learn how to apply user research to inform the journey, how to use a framework to construct your journey map, and how to utilize journeys to align your team around your user personas. Attendees will be exposed to numerous examples of journey maps and learn the… Show more

Having a strong foundational understanding of journey maps is an important skill for anyone in UX or product management. This workshop will empower you with the knowledge of how to use journey maps as part of your UX toolkit. You will learn how to apply user research to inform the journey, how to use a framework to construct your journey map, and how to utilize journeys to align your team around your user personas. Attendees will be exposed to numerous examples of journey maps and learn the journey mapping process through a series of guided activities. This workshop will provide you with practical methods that you can start using immediately in your own design projects, as well as templates that can give you a head start in your own journey mapping projects. Show less

Unfortunately, most user personas and journey maps are dead shortly after arrival and are quickly forgotten amongst other organizational priorities. These artifacts are often not created at the right level to help your stakeholders understand and design for your target audiences. This talk will help you to form a new strategy to revitalize existing documents and be able to birth new, stronger, and healthier personas and journeys.

User experience as a profession has matured, which has led to the need to measure the impact we are having on our organization's goals and bottom lines. KPIs, or Key Performance Indicators, are often misunderstood (and sometimes feared by) UX professionals because they don't appear to easily align with typical business metrics. We will take a comprehensive journey into the world of UX metrics, exploring both behavioral and attitudinal measurements. You will learn to weigh the benefits and… Show more

User experience as a profession has matured, which has led to the need to measure the impact we are having on our organization's goals and bottom lines. KPIs, or Key Performance Indicators, are often misunderstood (and sometimes feared by) UX professionals because they don't appear to easily align with typical business metrics. We will take a comprehensive journey into the world of UX metrics, exploring both behavioral and attitudinal measurements. You will learn to weigh the benefits and limitations of some of the common UX benchmarking metrics like SUS, CUS, NPS, and CES. We will also explore newer methods that provide deeper and more relevant insights to report on as well as ways to make sense of the data. Each workshop attendee will have an opportunity to create their own (or improve upon an existing) UX KPI strategy including what metrics you will track, how you will go about tracking them, and how your KPIs will be visualized to tell a story to your stakeholders.

What You'll Learn:
- What UX metrics you should track and how to determine the best ones for your organization
- What industry tools and data sources are available to collect and track your metrics
- How to take a UX metric and translate it into a KPI
- What to do with UX KPIs once you have them
- How to create a dashboard to properly tell the story of your UX KPIs
- How to effectively convey your UX KPIs to your leadership team Show less

Most user personas and journey maps are dead shortly after arrival and are quickly forgotten amongst other organizational priorities. During this hands-on session, we will work together to form a new strategy to help you to revitalize existing personas and be able to birth new stronger, and healthier personas and journeys. We will first do a post-mortem on our persona called Sally to determine her early causes of death and examine the failings of her journey. You will learn how to diagnose… Show more

Most user personas and journey maps are dead shortly after arrival and are quickly forgotten amongst other organizational priorities. During this hands-on session, we will work together to form a new strategy to help you to revitalize existing personas and be able to birth new stronger, and healthier personas and journeys. We will first do a post-mortem on our persona called Sally to determine her early causes of death and examine the failings of her journey. You will learn how to diagnose, design, track, socialize, and effectively govern your personas and journey maps through a set of guided activities. Attendees can either use their existing “sick” personas and journeys or work with our persona Sally during the session. Show less

Virtual assistants are still in their infancy, but UX designers in the healthcare sector are investigating this technology to improve the user experience of Electronic Health Record (EHR) systems and reduce physician burnout. Doctors are seeking new ways to optimize their productivity while not losing the interaction with their patients. Our team has been investigating voice-driven user interfaces as a way to supplement, and possibly someday replace the need for traditional interfaces. This… Show more

Virtual assistants are still in their infancy, but UX designers in the healthcare sector are investigating this technology to improve the user experience of Electronic Health Record (EHR) systems and reduce physician burnout. Doctors are seeking new ways to optimize their productivity while not losing the interaction with their patients. Our team has been investigating voice-driven user interfaces as a way to supplement, and possibly someday replace the need for traditional interfaces. This presentation will share our user-centered design strategy to create a Virtual Medical Assistant. Show less

Conducted a workshop with over 100 attendees. Key learnings included:
- What UX metrics you should track and how to determine the best ones for your organization
- What industry tools and data sources are available to collect and track your metrics
- How to take a UX metric and translate it into a KPI
- What to do with UX KPIs once you have them
- How to create a dashboard to properly tell the story of your UX KPIs

Issue 19.3 Voice Interfaces
Virtual assistants are still in their infancy, but UX designers in the healthcare sector are investigating voice-driven technologies to improve the user experience of electronic health record (EHR) systems.

Served on a panel of UX and medical professionals to discuss the current state of UX in healthcare.

Design systems provide a framework for design and a source of truth for product development teams. They are critical in helping to establish standards that are used by many team members including designers, business analysts, QA, and developers. This presentation will provide an overview of design systems and the Apple Human Interface Guidelines (HIG) for iOS design. We will discuss the benefits and limitations of the HIG as well as our experiences creating a mobile design system at Modernizing… Show more

Design systems provide a framework for design and a source of truth for product development teams. They are critical in helping to establish standards that are used by many team members including designers, business analysts, QA, and developers. This presentation will provide an overview of design systems and the Apple Human Interface Guidelines (HIG) for iOS design. We will discuss the benefits and limitations of the HIG as well as our experiences creating a mobile design system at Modernizing Medicine. Show less

In order to design for your users you have to get to know them a lot better. Learn about the latest techniques to help us to establish those connections and create the best possible experiences for our users.

Facilitated a workshop with a highly diverse group of UX professionals and students to help define "information architects" in 2016.

Invited speaker at the 1st User Experience & Developer (UX Dev) Summit.

Invited guest speaker at World Usability Day

Presented paper at Human-Computer Interaction International 2015.

Issue 15.2 of The Magazine of the User Experience Professionals Association.

This workshop will empower attendees with the knowledge and experiences necessary to conduct eye tracking on mobile devices as well as a clear understanding of the benefits of applying this technology to their user research projects.

Mid-day keynote speaker

Invited guest speaker and panelist.

Design, User Experience, and Usability: Theories, Methods, and Tools for Designing the User Experience, Lecture Notes in Computer Science Volume, 8517, 86-95.

Design, User Experience, and Usability: Theories, Methods, and Tools for Designing the User Experience, Lecture Notes in Computer Science Volume, 8517, 86-95.
2014

This is an introductory course in eye tracking methodology and will provide an overview of how eye tracking can be a valuable tool for user researchers. The course will feature a diverse mix of presentation materials and participatory activities including eye tracking visualizations and video clips from past research studies, group and individual exercises, and hands-on experience with an eye-tracker.Attendees will also get the chance to design an eye tracking research study and analyze eye… Show more

This is an introductory course in eye tracking methodology and will provide an overview of how eye tracking can be a valuable tool for user researchers. The course will feature a diverse mix of presentation materials and participatory activities including eye tracking visualizations and video clips from past research studies, group and individual exercises, and hands-on experience with an eye-tracker.Attendees will also get the chance to design an eye tracking research study and analyze eye tracking data in small groups using eye tracking software that will be installed on several laptop computers.

Tutorial attendees will learn:
--The fundamentals of eye tracking methodology in the field of user experience
--How to design a user experience test to best utilize eye tracking technology
--How to effectively conduct and moderate an eye tracking session
--How to analyze eye tracking data to reveal usability and design issues Show less