About
Articles by Alex
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Are You Teaching Your Sales Team to See Prospects’ Questions as Opportunities?
Are You Teaching Your Sales Team to See Prospects’ Questions as Opportunities?
By Alex Hisaka
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How to Use LinkedIn to Develop Trust with Senior Executives
How to Use LinkedIn to Develop Trust with Senior Executives
By Alex Hisaka
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Why Sales Professionals Should Care About Content
Why Sales Professionals Should Care About Content
By Alex Hisaka
Activity
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The time has come for me to say "Next Play" after 11 years with LinkedIn. I leave with a full heart. What a privilege it has been to serve an…
The time has come for me to say "Next Play" after 11 years with LinkedIn. I leave with a full heart. What a privilege it has been to serve an…
Liked by Alex Hisaka
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I'm fashionably late to be sharing this, but hey, sometimes that's the best way to show up to the party. So pumped for what's to come with Mirimar…
I'm fashionably late to be sharing this, but hey, sometimes that's the best way to show up to the party. So pumped for what's to come with Mirimar…
Liked by Alex Hisaka
Experience & Education
Publications
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Hanging On By A Thread: How Uncertainty Can Be An Opportunity For Growth
LinkedIn
In order to close a deal, sales reps need to get buy-in from an entire committee of stakeholders -- expanding their reach beyond a single decision maker. Most of us know this, yet 40% of in-progress deals are at risk.
We are hanging on by a thread.
How do we strengthen our connect and build deeper relationships with our customers? -
Accelerating Social Selling Adoption
LinkedIn
How do you drive adoption when behavior change is hard? And how do you measure results and the bottom-line impact of your efforts?
Though you may believe social selling is imperative for your organization, it can be challenging to drive adoption and measure the results of a new way of selling. That’s where Salesforce and LinkedIn Sales Navigator come into play. By leveraging both, organizations can track adoption and gauge the impact on pipeline and revenue. -
Solving Sales and Marketing Alignment
LinkedIn
This guide will help your sales and marketing teams achieve true alignment – and all the benefits that come with it. We’ll walk you through seven foundational steps towards this goal, including evaluating your current sales and marketing processes; establishing common metrics, buyer profiles, and objectives; and more.
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Proven Strategies From the World's Top Sales Professionals
LinkedIn
What are the best sales organizations doing differently?
We asked dozens of innovative sales, marketing, and operations leaders to share how they embraced LinkedIn as a sales tool, changed their sales culture, and achieved results. Their answers are captured in our eBook. -
How Personalized Selling Unlocks Competitive Advantage
LinkedIn
Today, too many organizations are using social interactions as a way to make a quick impression with buyers, rather than as an opportunity to foster a mutually beneficial connection. It’s time to engage on social media the right way to get real, lasting results.
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The Challenger Customer: The New Reality of Sales
LinkedIn
Four years ago, “The Challenger Sale” overturned decades of conventional wisdom with a bold new approach to sales. Now our latest research in the follow-on book, “The Challenger Customer,” reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge. To win today, you need a Challenger inside the customer organization.
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Crossing the Chasm
LinkedIn
Sales reps excelling at social selling are delivering more and bigger deals faster than ever before. The organizations that embrace this winning approach sooner than later will beat the competition and boost the top line.
But there’s no need to go it alone as you transform your sales approach with social selling. Featuring best practices and tips from leading sales organizations, this eBook is your blueprint to succeeding with social selling. -
The Sales Manager's Guide to Driving Social Selling Adoption and Revenue
LinkedIn
Making the switch to social media is a big change for most organizations, and change requires leadership, time, and effort. It takes a progressive sales manager like you to make it happen. It’s time to get real results using social media, and this is the guide that will help you achieve those goals.
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How to Maximize LinkedIn's Value with Sales Navigator
LinkedIn
Your sales team is on the right track -- they are most likely already using LinkedIn to find and engage with prospects to drive new business. But what if you could take their results to the next level?
LinkedIn Sales Navigator has made it easier than ever to connect and build relationships with the buyers you need to engage.
Download “How to Maximize LinkedIn’s Value with Sales Navigator” to learn everything you need to know about Sales Navigator, from the perspective of LinkedIn…Your sales team is on the right track -- they are most likely already using LinkedIn to find and engage with prospects to drive new business. But what if you could take their results to the next level?
LinkedIn Sales Navigator has made it easier than ever to connect and build relationships with the buyers you need to engage.
Download “How to Maximize LinkedIn’s Value with Sales Navigator” to learn everything you need to know about Sales Navigator, from the perspective of LinkedIn experts and power users, to help your team stay focused, informed and trusted while they build and grow relationships
Projects
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The Ultimate Guide: Getting Started with Social Selling
In this eBook by LinkedIn and Oracle you'll learn how sales, marketing, and customers benefit when a company adopts a social selling approach.
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How Sales and Marketing Partner for Social Selling Success
This eBook is about how to marketing and sales can collaborate cross-functionally to become social selling advocates to ensure the success of their company’s social sales efforts.
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The Ultimate Sales Kickoff
In this eBook by Hubspot and LInkedIn, you'll learn how to glean the most relevant insights from your sales kickoff so you can drive measurable, lasting change throughout the year and get you closer to your business goals.
Other creatorsSee project -
How to Sell Into Multiple Lines of Business
In this eBook, you'll learn how top companies create strong relationship webs within major accounts and across multiple lines of business.
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How Top Reps Outperform Their Peers Infographic
Learn how to outperform your peers with LinkedIn’s latest infographic on social selling.
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The New Formula for Social Selling Infographic
LinkedIn’s Social Selling Index is getting even better this year. This infographic shows how we’ve made this powerful tool even more effective.
Other creatorsSee project -
How to Move Your Team to Social Selling Infographic
Find out why it’s essential to implement social selling across your organization, not just among your sales team.
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The New Formula for Connecting with B2B Buyers Infographic
Learn how the B2B buying process has changed so you can adjust your sales strategy to more effectively engage today’s buyers.
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How to use Social Selling at Every Stage of the Buyer's Journey
In this eBook by LinkedIn and Hubspot, we'll go over ways to take advantage of the five steps to master social selling in different scenarios throughout the entire buyer's journey.
Other creatorsSee project -
33 Social Selling Tips from Leading Social Selling Leaders
By applying these 33 tips to your own sales methodology and across your team, you will reduce inefficient cold calling, identify more qualified sales opportunities, and ultimately improve your overall sales goals.
Other creatorsSee project -
The How-to Guide to Social Selling
In this eBook you will learn, how social changed the cold call and what what the future of social selling holds for B2B companies.
Other creatorsSee project -
How Best-in-Class Sellers Use Social Relationships to Build a Better Pipeline
The best practices and technology enablers that top companies utilize to achieve superior results.
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The LinkedIn Executive Playbook
The Executive Playbook outlines 12 key steps to empower you in your transition into professional social media.
Other creatorsSee project -
17 Tips to Start the Social Selling Transformation
Apply these 17 tips to your own sales strategy to reduce inefficient cold calling, identify more qualified opportunities, and ultimately improve your sales revenue goals.
Other creatorsSee project -
LinkedIn Influencer Campaign: If I Were 22
In the "If I Were 22" campaign, sales experts share what they wish they'd known when they were just starting out in the working world.
Other creatorsSee project -
LinkedIn Influencer Campaign: Career Curveballs
The "Career Curveballs" campaign featured surprising career twists from LinkedIn sales experts and what they learned from their experience.
Other creatorsSee project -
The Desk.Com Master's Guide: Single Team Setup
This guide walks you through how to configure Desk.com for a single team. Within this guide, there are links to other articles that show specific steps and offer more information to customize your setup to best fit your organization.
Other creatorsSee project -
How to Go Above and Beyond Customer Service, Superhero Style
WIth the emergence of social media channels, the expectations of consumers have made it challenging for businesses to provide an exceptional customer service experience. If businesses want to stay ahead of the competition, they need help from agent superheroes.
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Six Customer Service Tips for the Holiday Rush
Even though the holiday rush is a frantic time for retailers, it’s amazing customer service that keeps customers coming back even after the holidays are over.
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Why You Should Transport Your Customers to Self-Service Support Infographic
For many, the pain point with customer support is having to wait for a response. That’s why a customer portal, such as an online support center, is essential for any growing company.
Other creatorsSee project -
Customer Self-Service for Fast-Growing Companies Infographic
Self-service support for fast-growing companies is necessary in order to please your customers and help your support teams tackle every case that comes in.
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Customer Service Best Practices
Check out these 10 customer service best practices pulled from from customer service leaders and their experiences in the service industry.
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Customer Service Skills: 10 Ways to Survive Shark Infested Waters
In celebration of Discovery Channel's Shark Week, we created this infographic to aid you in a crisis. Whether you’re online or in tropical waters, here are 10 potentially life-saving skills to survive any treacherous situation.
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The Industries With the Most Customer Complaints
Learn which industries use social media to resolve customer complaints effectively and which are falling behind.
Other creatorsSee project -
The True Cost of Bad Customer Service
Learn the true impact of bad customer service and its affect on customer loyalty and satisfaction.
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How to Provide Online Customer Service for Ecommerce
Here are seven ways online retailers and ecommerce companies can provide world-class customer service.
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The Ultimate Guide to Self-Service Support for Fast-Growing Companies
Learn how self-service can lower costs, improve productivity, and lead to a more personalized and profitable customer experience.
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Learn How to Build a Customer Service Dream Team
Learn how to address the challenges of a disengaged workforce by baking a long-term, customer-centric company culture into everything you do.
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Choosing the Perfect Customer Support App
This guide will help you search for the right solution and guide your selection process so you’ll feel more confident about your choice.
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Running a Small Business on a Smartphone
Here are a few of the challenges that can easily be solved by taking a mobile-first approach with your help desk tools.
Other creatorsSee project -
The Community Manager's Guide for Social Customer Support
This guide will help others in your organization understand the evolving role of the community manager and how to use social media for customer engagement and crisis management.
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The Sales Leader's Checklist
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The Sales Leader’s Checklist is exactly what you need to get your team started with social selling and benchmark their sales efforts.
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The Sales Rep's Checklist
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With 54% of salespeople not meeting quota according to SiriusDecisions, it’s your responsibility to invest in the right tactics and programs to help you succeed, and social selling is one of them.
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Why Connections Work: How the Pied Piper Guys of “Silicon Valley” Use Networking to Build a Brand
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In our infographic, you can see how investors, partners and cofounders intersect with the Pied Piper founders for mutual benefit.
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The Sales Manager’s Checklist
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Learn how to implement and improve your team’s social selling initiative with this step-by-step guide. Each step includes actionable social selling tips.
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How to Dominate Twitter for Customer Service
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Learn why customers are going to social media more than ever and how to implement a successful customer service strategy that makes sense for your business.
Honors & Awards
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7 Women Who Are Shaping Digital Marketing
IBM
https://www.ibm.com/think/marketing/7-women-who-are-shaping-digital-marketing/
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20 Talented Brand Marketers to Follow on LinkedIn
TopRank
http://www.toprankblog.com/2017/01/20-talented-brand-marketers-follow-linkedin/
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Top 25 Enterprise Software Content Marketers to Watch
Skyword
http://www.skyword.com/contentstandard/blog/top-25-content-marketers-in-enterprise-software-the-west-coast-edition
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Top 100 Social Selling Influencers and Brands in 2015
Onalytics
I was named #25 in the top 100 social selling influencers. LinkedIn was named the #1 social selling brand.
http://www.onalytica.com/blog/posts/social-selling-2015-top-100-influencers-brands -
Best in Show
The MIXX Awards
Coke Happiness Factory 3 http://www.iab.net/about_the_iab/recent_press_releases/press_release_archive/press_release/pr-091409
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Cannes Cyber Lions Finalist
Cannes
Coke Happiness Factory 3
http://www.adobe.com/showcase/casestudies/cocacolasapient/casestudy.pdf
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Creative Website Award for Top Flash Website
Creativity Magazine
Coke Happiness Factory 3
http://creativity-online.com/work/cocacola-happiness-factory-3--yawnbusters/15075 -
Gold W3 Award in Games and Gaming and Food and Beverage
W3
Coke Happiness Factory 3
http://www.charlesclements.net/blog/awards/ -
Site of the Day
Favorite Website Awards (FWA)
Coke Happiness Factory 3
http://www.thefwa.com/site/happiness-factory-3 -
Web Award for Outstanding Website
SXSW
Coke Happiness Factory 3
http://sxsw.com/node/4285 -
Best of Show - The Lincolnian Newspaper
Journalism Education Association
As the Editor in Chief of The Lincolnian newspaper we won "Best of Show" by the Journalism Education Association http://jea.org/
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Clio Award
Clio Awards
Coke Happiness Factory 3
http://www.adobe.com/showcase/casestudies/cocacolasapient/casestudy.pdf
Languages
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English
Native or bilingual proficiency
Organizations
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Asian Week
Managing Editor (Design and Layout)
-http://www.asianweek.com/
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The Asian Pacific National Review
Columnist
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The Pacific Citizen
Columnist
-http://www.pacificcitizen.org/
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The San Francisco Foghorn
Contributing Writer
-http://foghorn.usfca.edu/
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The California Aggie
Contributing Writer
-http://www.theaggie.org/
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Some people say that work is not where friendships are made, but I strongly disagree. In fact, one of my top tips for fostering a sense of belonging…
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Today Ada Chen Rekhi and I are lucky enough to celebrate our 14th wedding anniversary! We've never been more aligned in our values, happier with our…
Today Ada Chen Rekhi and I are lucky enough to celebrate our 14th wedding anniversary! We've never been more aligned in our values, happier with our…
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Every time I've been promoted in 10+ years at LinkedIn, I update my profile and click "do not notify my network." That was, once again, 100% my…
Every time I've been promoted in 10+ years at LinkedIn, I update my profile and click "do not notify my network." That was, once again, 100% my…
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I had the opportunity to visit some customers last week in person in New York to share a few things we are working on. Honestly, this is the best…
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Painted by hand tonight without an AI assistant. Because we can’t forget that creating art is good for the soul even if it’s inefficient. For those…
Painted by hand tonight without an AI assistant. Because we can’t forget that creating art is good for the soul even if it’s inefficient. For those…
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For those that know me, I have sat somewhere between interested/impassioned in sustainability and solving climate change for quite some time. I've…
For those that know me, I have sat somewhere between interested/impassioned in sustainability and solving climate change for quite some time. I've…
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Over the past few months, I've had so many conversations with folks in my network that want to join an early stage startup coming from more…
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