What if you could access the most relevant insights, when and how you needed them - all in a single solution? 👉 As part of our April 2024 product release, we're introducing: 🚂 Our new Feedback Engine ✨ AI-powered surveys 💡AI themes 👥 Purpose-built audience solutions Get the fast facts here, and learn more at: https://lnkd.in/eZdSuTiy
UserTesting
Software Development
Los Gatos, California 162,107 followers
Human understanding. Human experiences.
About us
UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from creation through execution. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high quality, opt-in feedback from both our proprietary and partner-sourced audience networks around the world. UserTesting offers the industry's most comprehensive experience research solution. Unlike approaches that track user behavior or collect customer listening data on live experiences, then try to infer what that data means, UserTesting enables companies to get input earlier in the process, helping to reduce guesswork, and bring experience data to life with human insight.
- Website
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http://www.usertesting.com
External link for UserTesting
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- Los Gatos, California
- Type
- Privately Held
- Founded
- 2007
- Specialties
- customer experience, product management, product development, CX, UX, marketing insights, product insights, competitive analysis, human insights, customer journey, customer journey mapping, ROI, human insight, artificial intelligence, AI, machine learning, ML, and user experience
Products
UserTesting
Customer Experience Management Software
UserTesting is an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why. UserTesting has been named one of the best places to work by: Fortune, Financial Times, Inc. and SF Business Times. To learn more, visit www.usertesting.com. Locations: San Francisco, Atlanta, Edinburgh, and at home anywhere (aka Remote).
Locations
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Primary
1484 Pollard Rd
#271
Los Gatos, California 95032, US
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3453 Pierce Dr NE
Chamblee, Georgia 30341, US
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80 George Street
Edinburgh, Scotland EH2 3BU, GB
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Carrer Tarragona, 161
Barcelona, 08014, ES
Employees at UserTesting
Updates
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Have you purchased anything on social media? Maybe Facebook Marketplace or TikTok Shop? 🛍️ 7 in 10 respondents who have described it as a positive experience. ✨ Check out the full results of our latest survey and see how people are really shopping on social media. 👇 https://lnkd.in/eXse46yV
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The secret to a great customer experience? Consistently listening, learning and taking action on feedback. At KeyBank, the team didn’t just sit back when ATM functionality changes led to confusion. They sprung into action. The UserTesting platform provided critical client insight, highlighted problem areas, and pinpointed potential fixes. 💡 The result? A whopping 44% increase in their Net Promoter Score. 📈 Here’s to embracing change and innovative solutions powered by human-centered design!👇 https://lnkd.in/gtJXfkZz
KeyBank + UserTesting | UserTesting
usertesting.com
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Maximize your online sales! 🚀 Join our exclusive webinar on July 11 at 11:00 a.m. PT / 2:00 p.m. ET with UserTesting CMO Michelle Huff and VP, Principal Analyst at Forrester, Brendan Witcher. Get insider insights on the top 25 US retailers, explore best practices, and explore strategies to elevate your digital experience. Don't miss this opportunity to learn how to increase your customer satisfaction and return purchasers. 📈 Claim your spot now: https://lnkd.in/esHXa32P
Secrets of Digital Excellence Revealed: Insider Insights From the Top 25 US Retailers
usertesting.com
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In the latest episode of Insights Unlocked, Nathan Isaacs, MBA chats with Alex Wilson, MBA, VP, Design System Engineering Lead at T. Rowe Price, live from the UXDX conference in NYC! 🌆 Alex reveals a game-changing approach to managing design systems: treat them like a business. 🏢✨ Key Takeaways: Think of your design system as a product and your team as an internal business unit. 📈 Focus on internal customers to boost adoption and support. 💼🤝 Overcome resistance by engaging design system leaders. 🗣️ Ready to transform your design strategy? Tune in to discover actionable insights that can drive growth and value in your organization. 🎧👇 #UX #DesignSystems #DesignThinking #UXInnovation #LeadershipMindset #ProductManagement 🔗 Listen Now: https://lnkd.in/eEzVr94F
Why your design system needs a business-centric approach
UserTesting on LinkedIn
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Wondering how you can take #CustomerExperience to the next level? Get inspiration from this real-life success story, and learn how Banco Sabadell uses our #QXscore to transform their customer experience! By leveraging QXscore, they measure and improve the quality of their digital experiences, ensuring they meet customer needs. See how you can apply these insights to your own work 👀 https://lnkd.in/e_QB6Y83
Banco Sabadell + UserTesting | UserTesting
usertesting.com
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How do the top 25 US retailers provide a truly excellent digital experience? We're getting ready to spill the tea. 🫖 Join us for an exclusive webinar you don't want to miss! 🚨 📢 Our CMO Michelle Huff, will be joined by special guest, Brendan Witcher, VP, Principal Analyst of Forrester, to reveal the secrets of digital excellence, key drivers of customer engagement, and how to adopt a “test and learn” approach to enhancing your digital strategy and outperforming your competitors. 🗓️ Date: July 11th 🕚 Time: 11:00 a.m. PT / 2:00 p.m. ET Claim your spot now: https://lnkd.in/esHXa32P
Secrets of Digital Excellence Revealed: Insider Insights From the Top 25 US Retailers
usertesting.com
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Unlock the secrets to superior customer experiences 👀 Learn how to incorporate empathy into your design, use actionable insights to your advantage, and effectively leverage user feedback. 💡 Let's take your customer experience strategy to the next level. ⬇️ https://bit.ly/4bJfqS0 #cx #customerexperience
Comprehensive Overview of Customer Experience Design | CX
usertesting.com
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Psst. Coming to #THiS24? Still on the fence? Take a sneak peek at what we've got planned! https://bit.ly/3Vr9Iyt
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Join us on #InsightsUnlocked as Nathan Isaacs, MBA interviews Jehad Affoneh, Chief Design Officer at Toast, at the UXDX conference in NYC. Discover how the "pulling the thread" methodology is untangling complex problems and enhancing customer experiences. Jehad shares transformative insights on how Toast is revolutionizing the restaurant industry through innovative design and customer-centric approaches. 👉 Tune in to hear how these innovations are not just helping restaurants survive but thrive! 🍽️ #UXDesign #CustomerExperience #Innovation #RestaurantIndustry #UXDX 🔗 https://lnkd.in/ggTiJbn5
How the “pulling the thread” methodology can help solve your complex problems
UserTesting on LinkedIn