With all the hype around generative AI, it’s easy to lose track of some of the other contact center technologies needed to truly take advantage of the AI revolution. We’re talking about cloud computing – and more specifically cloud contact centers. While it’s possible to bolt AI applications onto on-premises contact centers – it’s harder, more costly, requires more maintenance, and rarely works as seamlessly as it would with a cloud-based contact center. Explore the fundamental CX benefits provided by cloud contact centers in our cloud contact center guide: https://ttecd.co/4dHAhWb #CXOptimized #CloudContactCenter
TTEC Digital
IT Services and IT Consulting
Greenwood Village, Colorado 60,841 followers
About us
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
- Website
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https://www.ttecdigital.com
External link for TTEC Digital
- Industry
- IT Services and IT Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Greenwood Village, Colorado
- Type
- Public Company
Locations
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Primary
Greenwood Village, Colorado, US
Employees at TTEC Digital
Updates
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“TTEC Digital went above and beyond to understand and address our needs for this project. They have remained 100% committed to understanding our needs and supporting those since day one.” – Sashi Kommineni, Director, Analytics and Data Science, Chipotle Mexican Grill 🌯Discover how Chipotle strengthened customer relationships 🌯 https://ttecd.co/3SEpbJF
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What if outdated interactive voice responses (IVRs) and chatbots are secretly costing you loyal customers? High customer frustration from poor interactions can lead to increased churn rates. Join our upcoming Experience Exchange discussion to discover how mastering the latest standards in IVR and chatbots, leveraging conversational AI, and understanding key deployment factors can transform your customer experience, reduce frustration, and stop silent attrition in its tracks. Join Raj Koneru, CEO at Kore.ai, and Tom Lewis, SVP at TTEC Digital to learn how to refine your chatbots and IVRs so they truly connect with your customers on August 22.
Next-gen CX: How AI is reshaping IVR & chat
www.linkedin.com
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Scott C. Barker, Keaton Opila, and Kelley Jacob had a wonderful time at TASSCC this week – from networking with their friends in the public sector to introducing SandcastleCX! 🏰 SandcastleCX from TTEC Digital offers more than just a sandbox; it provides a personalized and practical approach to envisioning citizen experience (CX) transformation within the public sector. By utilizing CCaaS, CRM, AI, analytics, and other technology platforms, SandcastleCX helps agencies construct tailored customer journeys to enable no wrong-door approaches aligned with their specific use cases. This allows public sector organizations to observe the direct impact of iterative improvements and innovations on their customer outcomes. #TASSCC2024 #PublicSector #CitizenExperience #TASSCC
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In a tech-saturated world, how do you make sure your digital presence stands out and truly connects with people? Great customer experience (CX) isn’t only about having the latest technology; it’s about blending smart tech — like intuitive user interfaces (UI) — with a human touch to create something special. On Thursday, August 8, join Bradford Scott, VP of Professional Services at TTEC Digital, and Steve Infante, VP of Channel Sales at NICE, as they explore how advanced UI can elevate customer interactions and create genuine, relatable brand experiences.
From clicks to connections: Humanizing UI for better CX
www.linkedin.com
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Join Bradford Scott and Steve Infante today at 9:30 a.m. PT / 11:30 a.m. CT to talk about humanizing UI for better CX!
In a tech-saturated world, how do you make sure your digital presence stands out and truly connects with people? Great customer experience (CX) isn’t only about having the latest technology; it’s about blending smart tech — like intuitive user interfaces (UI) — with a human touch to create something special. On Thursday, August 8, join Bradford Scott, VP of Professional Services at TTEC Digital, and Steve Infante, VP of Channel Sales at NICE, as they explore how advanced UI can elevate customer interactions and create genuine, relatable brand experiences.
From clicks to connections: Humanizing UI for better CX
www.linkedin.com
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Q: "In what ways will the contact center evolve and what role will speech analytics play?" A: “As the year progresses and AI becomes more conversational, I predict 2025 will have more virtual assistants, collaborative widgets for agents, and much more automation for supervisors and management to take all this powerful speech analytics data and use it to train agents, provide faster and more targeted feedback, and personalize customer service on the fly," said Robert Wakefield-Carl, Senior Director of Innovation Architects, in Speech Technology Magazine's article: "Speech Analytics Expands Beyond Voice." We linked the article in the comments if you'd like to read more!
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We're so proud of our team, who embodies "Reach for Amazing," even while attending conferences like the 2024 #TASSCC Annual Conference. 🌟 Scott C. Barker, Kelley Jacob, Keaton Opila, and Stephen C. Parowski helped pack lunches for 2,500 children in support of Kids' Meals Inc, an organization whose mission is to end childhood hunger by delivering free, healthy meals to the doorsteps of Houston’s hungriest preschool-aged children and providing their families with resources to help end the cycle of poverty.
Had the great privilege at TASSCC to help pack lunches for 2500 children in support of https://kidsmealsinc.org/ . Many thanks to TASSCC for an amazing conference and this service opportunity ! #TASSCC Keaton Opila Kelley Jacob Stephen C. Parowski
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“It's essential to recognize that a successful customer experience transformation — and the capacity creation that comes with it — requires a strategic and intentional approach aligned with the organization's vision and goals. It doesn’t happen overnight. You may also face challenges, such as resistance to change, data privacy and security concerns, and integration and scalability issues, that you should be prepared for.” – Martha Roman, Vice President, CX Strategy, Design & Process Consulting Leader
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Last week's event was full of thoughtful discussions on CX in the era of AI and lots of great networking opportunities. Thanks to all who joined us to talk about combining powerful technology + proven customer experience strategy to create: 🔹deeper connections, 🔹exceptional experiences, 🔹and optimized CX at the point of conversation. #CX #CXOptimized #CustomerExperience #CXInTheEraOfAI #AI