Here’s a daily reminder: your #CX can make or break your business. So, delivering exceptional service is crucial. This leads many companies to examine their internal processes, including quality assurance. 🧑💻 Quality assurance is necessary to ensure that day-to-day customer interactions go according to plan, and for your long-term #CustomerExperience success. We linked the tips you need to elevate your customer experience QA in the comments. 💪
SupportNinja
Outsourcing and Offshoring Consulting
Austin, Texas 71,204 followers
Growth can be a great problem to have—as long as you have the right team.
About us
SupportNinja provides customer experience and back-office support services for tech companies and startups around the world. Phone | Chat | Email | Lead Gen | Content Moderation | Tech Support | Much More
- Website
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https://www.supportninja.com/
External link for SupportNinja
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Austin, Texas
- Type
- Privately Held
- Founded
- 2015
- Specialties
- outsourcing, customer support, customer experience, back-office support, lead generation, and content moderation
Locations
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Primary
2025 Guadalupe St
Ste 260
Austin, Texas 78705, US
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3rd Floor
Northwalk
Angeles, Clark Freeport Zone 2009, PH
Employees at SupportNinja
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Scott Garrison
Performance Marketer specializing in B2B Lead Gen, Paid Search, and Cross-channel Demand Gen
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Craig Crisler
People Management & Operations Expert ∙ CEO of SupportNinja ∙ Transforming the Outsourcing Industry through SaaS in Tech & Empathy-Informed Leadership
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Anil Bhalla
Transforming customer engagement- Investor/ Advisor
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Jon Conui
Seasoned IT leader and entrepreneur. Co-founder of Bulabog Networks Inc.
Updates
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🚀 Exciting news! Our CEO, Craig Crisler, shared his insights on the integration of AI and human-centric roles in business operations with Kieran Powell in Authority Magazine. Discover how #AI can elevate customer experience while preserving the human touch. 🤖❤️ https://lnkd.in/gcBga3a8 #AI #CustomerExperience #Leadership
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At SupportNinja, we’ll always be transparent with you about our high-quality #outsourcing service – no hidden fees! When selecting an outsourcing partner to help you scale, make sure you understand the nuances and avoid falling prey to race-to-the-bottom pricing.
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Many businesses grow without scaling, but that usually isn’t sustainable over time. ❌ If your company is struggling to move past its current growth phase, outsourcing can help you turn that plateau into a peak. ⛰️ 👉Learn more: https://lnkd.in/gFC6JUHP #BusinessScaling #Outsourcing #GrowthVsScaling
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If you’re an organization looking to scale for growth, tap into specialized talent, and enhance operational efficiency, stop scrolling. 🛑 This message is for you. 🫵 #Outsoucing is the answer. With an ever-evolving landscape, companies seek greater value from their outsourcing partners. Discover how 488 leaders think about outsourcing in their overall #BusinessStrategy. 🧑💻👇 https://lnkd.in/eqxqyEBr
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Long live outsourcing! ✊ In the business world, the fall of one leads to the rise of another. #Outsourcing models experience the same cycle. The days of race-to-the-bottom labor arbitrage are over, and outsourcing 2.0 is here. Discover what the days of Outsourcing 2.0 look like. 👀
Outsourcing 2.0
supportninja.com
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What do #TheBigBangTheory + #ComicBooks have to do with #Outsourcing? 💥🦸🏻♂️ SupportNinja CEO, Craig Crisler, shares more » https://hubs.li/Q02F591m0
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SupportNinja reposted this
👉 WATCH HERE: https://lnkd.in/gh6Cf2kP 📢 Episode 6 of our new #video #podcast series, Outsourcing 2.0, is here! 🚀 Featuring guests from SupportNinja + beyond, discussing customer experience, AI + the future of work, and everything in between. SupportNinja's Senior Vice President of Global Operations, Alex E., sits down with your host, Jack Milocco, to discuss some of the most interesting outsourcing statistics for 2024. #FutureOfWork #OutsourcingTrends #Outsourcing2pointOh
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👉 WATCH HERE: https://lnkd.in/gh6Cf2kP 📢 Episode 6 of our new #video #podcast series, Outsourcing 2.0, is here! 🚀 Featuring guests from SupportNinja + beyond, discussing customer experience, AI + the future of work, and everything in between. SupportNinja's Senior Vice President of Global Operations, Alex E., sits down with your host, Jack Milocco, to discuss some of the most interesting outsourcing statistics for 2024. #FutureOfWork #OutsourcingTrends #Outsourcing2pointOh
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When it comes to #outsourcing, quality is king. 👑 Every stakeholder has different priorities, but we found that 51% of surveyed leaders measure the value of outsourced services through service quality. Do you know the signs to look for when identifying quality outsourcing? ⬇️
Quality is King in Outsourcing, But How is Excellence Measured?
SupportNinja on LinkedIn