About
Since stepping into the role of CEO at SupportNinja,…
Articles by Craig
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The Empathy Economy: Why Emotional Intelligence is the New Business Currency
The Empathy Economy: Why Emotional Intelligence is the New Business Currency
By Craig Crisler
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To Hell With It: My Road to Recovery & Leadership
To Hell With It: My Road to Recovery & Leadership
By Craig Crisler
Contributions
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Here's how you can enhance your leadership roles in IT Outsourcing through confidence.
It’s essential to set realistic, tailored goals and measure them appropriately. Here’s an example: a SaaS company partnered with an outsourcing team to build KPIs focused on data entry and maintenance. Once those KPIs were set, guide path targets were put in place to show how performance was expected to improve over time to meet the current KPIs. Those guide path targets were the roadmap to the company’s success. Together, the SaaS company and the outsourcing team could understand their progress and what benchmarks were met along the way. Everyone understood the direction and next steps, and everyone worked together collaboratively!
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What do you do if your CRM interactions with customers lack active listening?
After you’ve ensured your team is trained on active listening and best practices, take the time to review your CRM. Currently, we’re living in the age of AI, and unfortunately, companies aren’t using it well. Your CRM platform enhanced with AI could help your CX agents provide dynamically better customer service. Specifically, active listening becomes easier for your CX team when they aren’t bogged down with data management and call routing. Two completely manageable tasks with the help of AI.
Activity
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#AI and Human Intelligence go together like Batman and Robin. 🤝 AI allows us to amplify + excel in areas like creativity and responsiveness, while…
#AI and Human Intelligence go together like Batman and Robin. 🤝 AI allows us to amplify + excel in areas like creativity and responsiveness, while…
Liked by Craig Crisler
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Many of us have been impacted by layoffs, RIFs, re-orgs, etc and made it through to the other side. Yay us...but seriously, for those friends or…
Many of us have been impacted by layoffs, RIFs, re-orgs, etc and made it through to the other side. Yay us...but seriously, for those friends or…
Liked by Craig Crisler
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Finally slowed down enough to catch y’all up on what I’ve been up to! #TrivialPursuit #ComingthisFall On The CW Oct. 7th #bydhttmwfi
Finally slowed down enough to catch y’all up on what I’ve been up to! #TrivialPursuit #ComingthisFall On The CW Oct. 7th #bydhttmwfi
Liked by Craig Crisler
Experience & Education
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A couple of weeks ago, I shared an article about AI's growing energy appetite. Now, here's a follow-up that hits even closer to home in the tech…
A couple of weeks ago, I shared an article about AI's growing energy appetite. Now, here's a follow-up that hits even closer to home in the tech…
Shared by Craig Crisler
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🎵 Music Alert 🎵 This episode features Marc Ribler, a songwriter, guitarist, producer, and musical director for @Steve Van Zandt (guitarist for…
🎵 Music Alert 🎵 This episode features Marc Ribler, a songwriter, guitarist, producer, and musical director for @Steve Van Zandt (guitarist for…
Liked by Craig Crisler
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Join us for an ElevateCX NYC area meetup at The Escape Game Brooklyn on July 25! RSVP for your FREE ticket - we have 8 spots open, paid for by our…
Join us for an ElevateCX NYC area meetup at The Escape Game Brooklyn on July 25! RSVP for your FREE ticket - we have 8 spots open, paid for by our…
Liked by Craig Crisler
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