we're back! going live next week to explore Madhappy's AI journey, from selecting the right vendor to transforming their CX team and envisioning the future of AI in DTC and retail. 📹🪄
Siena AI
Technology, Information and Internet
San Francisco, California 8,108 followers
Empathic AI customer service that's almost human. Designed for commerce.
About us
Siena AI is the first-of-its-kind autonomous customer service platform designed for commerce. We combine human empathy with advanced LLM-powered automation to redefine how brands like K18, Kitsch, and Simple Modern engage with their customers. Streamlining customer interactions is at our core, enabling brands to autonomously handle customer service and Social Media chats in over 100 languages using generative AI. Our mission is to make exceptional customer experiences universally available and to tap into the boundless potential of human connection. As a result, brands that collaborate with us not only enhance their customer experience but also achieve efficiency, bolster loyalty, and optimize operational costs. Siena is making world-class experiences a norm while humanizing the internet.
- Website
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https://siena.cx
External link for Siena AI
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2023
Locations
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Primary
Get directions
1460 Mission St
San Francisco, California 94103, US
Employees at Siena AI
Updates
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excited to team up with my friends at Triple Whale 🐳, Gorgias, Justuno and Rebuy Engine for a webinar where we get to talk all about the cool things we're doing 🤓 join Lisa Popovici, Mia Healy, Michael Klonoff, MBA, Mckinnon Newell, Erin Watt, and Steph (SJ) Carcamo as they dish out secrets on making your ecommerce tech stack perform 10x better and faster with AI. rsvp in the comments below.
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Open Late Collective x me = 🤝🥰🪄
The future of CX has always been incorporating some level of AI. It's not NEW news, it's just newly formulated levels of AI. I've always been on the side of automate as much as you can to allow your team the ability to give a humanized experience to drive retention of the customer. At Feastables, we installed an intent based AI chatbot on DAY ONE. Since then, I have been an advocate for AI, both intent and generative, and installing this into your CX. I believe that the future of customer experience lies in the seamless integration of artificial intelligence and embracing it. At Open Late Collective we’re all for harnessing the power of AI to elevate brand interactions and drive business growth. AND allowing room for That's why the team and I have become certified partners with Siena AI to offer implementation services for their tool across platforms like Kustomer, Gorgias, Zendesk, Intercom and Gladly. We are here to help you and your brand embrace AI and integrate seamlessly. DMs and email are open! Hit us up if you or know someone who needs help with installing AI into your CX. Ps...this isn't an ad. I am just out here helping yall not be left in the dust.
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we’re thrilled to announce that Siena AI is partnering with the Empath Club. this collaboration is a huge step for us as it reflects our core values of community and empathy. our vision is to create a compassionate environment where ecommerce leaders can connect deeply, share heartfelt insights, and develop empathy-driven CX strategies. Jess Cervellon and Eli Weiss are the perfect partners to help us achieve this. at Siena AI, we believe in putting our hearts first, and the Empath Club embodies this philosophy. if you’re passionate about building meaningful connections and driving empathy in ecommerce CX, join us! https://lnkd.in/eNYSBiuJ let’s come together and humanize the internet.
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we're hosting Boosting Sales & CX with AI: A Deep Dive into Madhappy's Success. make sure to attend it this Wednesday! ☀️🍉
join us next week to explore Madhappy's AI journey, from selecting the right vendor to transforming their CX team and envisioning the future of AI in DTC and retail. 📹🪄
Boosting Sales & CX with AI: A Deep Dive into Madhappy's Success
www.linkedin.com
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when implementing Siena AI, Simple Modern discovered a key advantage⎯granular control over AI behavior in customer service. they appreciated the ability to customize AI responses for specific situations, something not possible with other platforms. Siena's approach of intentional training, rather than relying on historical tickets, was a key differentiator. this method ensures up-to-date information and avoids risks associated with outdated data. by "getting under the hood", they could fine-tune their AI solution to meet their exact needs. now question for you... do you prefer an AI learn from historical tickets or work with your controlled real-time data?
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join us next week to explore Madhappy's AI journey, from selecting the right vendor to transforming their CX team and envisioning the future of AI in DTC and retail. 📹🪄
Boosting Sales & CX with AI: A Deep Dive into Madhappy's Success
www.linkedin.com
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hi, it's me in Times Square! 🗽😌 thank you, Brex, #GrowWithBrex!
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welcome home, Chad Horenfeldt! 🥳
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Stripe 🤝 me = 🪄 if your business is using Stripe, this integration can help you: ✅ manage CX seamlessly across all your Stripe accounts ✅ automate subscription and order management ✅ streamline invoice retrieval for customers, reducing manual efforts ✅ gain comprehensive customer insights for data-led decision-making ready to level up your CX with Empathic AI? https://lnkd.in/eKY727pv
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