Smart Energy Water

As energy costs rise, families face the tough choice between heating their homes and affording other essential needs. It’s not just about monthly expenses; it’s about the relentless pressure these costs exert on already stretched budgets. To address the complexities of energy assistance for low-income households, digital customer experience CX platforms integrated with data science can play a pivotal role by offering innovative and user-centric solutions. Let's decode the 3 key takeaways these platforms can make a significant difference: Step 1: Simplifying Application Processes Step 2: Enhancing Awareness and Outreach Step 3: Improving Communication and Support Learn how by leveraging customer-centric approach not only promotes the adoption of energy-efficient practices but also reinforces the utility's commitment to sustainability and efficient service delivery. Read the Blog- https://ow.ly/Uw4A50Sznx1 #EnergyAssistance #DigitalCX #CustomerExperience #EnergyEfficiency #Sustainability #Utility #AffordableHousing

AI has ignited a profound transformation in how humans interact with technology, reshaping industries, and daily routines alike. From answering queries to simplifying daily tasks, AI has revolutionized how industries operate and has even begun reshaping our lifestyles. Customers are becoming more adept and informed about technology. With different industries adopting various ways to harness AI power for excellent customer experience, utilities are not to be left behind. So how can utilities catch up to these ever-evolving experiences with the help of AI? Join us for our upcoming WE3 Smart Talk Live Session where industry thought leaders James Douglas, EVP Customer Experience, Alectra and Deepak Garg, CEO and Founder, Smart Energy Water will explore groundbreaking AI initiatives; all set to enhance operational flexibility and meet customer demands efficiently and innovatively. The AI Imperative of Customer Experience in Utilities July 16 10 AM -1 1 AM PST Join us Live on July 16: https://lnkd.in/gTBV2vCj Key audience questions that the panelists will address: ✔️ How can AI enhance customer experiences through personalized interactions and operational efficiency? ✔️ What benefits do AI-driven predictive maintenance and energy-saving recommendations offer utilities? ✔️ How can AI engage customers on energy consumption and sustainability, fostering informed decision-making? ✔️ What are the potential outcomes of AI delivering personalized services tailored to individual preferences? #WE3SmartTalk #CleanTech #WE3 #UtilityIndustry #SEW

Utilities have to be prepared for weather fluctuations, extreme events, growing network complexity, emergency disruptions, excavation digging, damage from the public and what not. Finding the right technology and the right partner is extremely critical for Utilities to deliver the best for their utility customer experience while taking regulatory constraints into account to accelerate the recovery of outages and obtain more accurate estimates. Check out the infographic to explore simple 4 Steps to perfect Outage Experience PREPARE, TRACK, RESTORE AND COMMUNICATE Prepare - Prepare grid operators & field personnel for real-life scenarios Track - Identify and track outages, their impact, and restoration time in real-time Restore - Improve control room decisions to help in restoration activities through data analysis and information flow Communicate - Have customers informed about the restoration process in real-time https://ow.ly/BYRk50SznpU #OutageManagement #UtilitySolutions #SmartTechnology #CustomerExperience #SEW #PowerOutage #WaterOutage #DigitalTransformation

🔊 Exciting Conversation Alert! 🔊 In this engaging discussion, Liberty Utilities explores the challenges and opportunities in the journey towards a sustainable and innovative future: "Everything that we need to get to where we need to get to, we haven't got today. We've all gotta keep our eyes open to how technology is evolving and where the opportunities are as we think about that journey with our customers. Providing safe, reliable service in a way that is sustainable, good for the planet, and ultimately affordable for our customers." Join us as we delve into the strategies and technologies that will shape the future of energy, ensuring a reliable and sustainable service for all. 📺 Watch the full Video #LibertyUtilities #SEWInterview #EnergyInnovation #Sustainability #FutureOfEnergy #Technology #ReliableService #AffordableEnergy #GreenEnergy #CustomerJourney #LinkedInLive

In this era of rapid growth and technological advancement, it's crucial to focus on personalized solutions for every individual's unique journey in consuming energy and water. As the global population nears 8 billion, TECHNOLOGY, especially AI, is advancing at an unprecedented pace. How AI is Transforming Utilities: 💡 Flexible Payment Arrangements: AI helps tailor payment plans so everyone can manage their utility bills according to their financial situation. 💡Optimized Energy and Water Usage: Advanced algorithms enable consumers to optimize their usage, leading to significant savings and a reduced environmental footprint. 💡Efficient Outage Management: AI manages customer communication during outages, minimizing disruptions and ensuring swift service restoration. 💡Personalized Rebates and Programs: By analyzing usage patterns, AI recommends personalized rebates and programs, helping consumers save on their utility bills. 💡AI-Driven Self-Service Platforms: Empowering consumers to manage their utility services independently, enhancing their overall experience and satisfaction. As we celebrate World Population Day, let's commit to leveraging technology to build a sustainable and equitable future for everyone. By focusing on each person's unique journey and harnessing the power of AI, we can create a world where everyone has access to efficient, personalized solutions for their energy and water needs. #WorldPopulationDay #AI #Sustainability #Innovation #PersonalizedSolutions #Energy #Water #WorldPopulationDay #SustainableFuture #AI #Technology #PersonalizedSolutions #EnergyEfficiency #WaterConservation #Innovation #FutureOfUtilities #SmartLiving #EcoFriendly #GlobalCommunity

The integration of Artificial Intelligence (AI) in Customer Experience (CX) is revolutionizing the utility industry, driving operational efficiency and enhancing customer satisfaction. In this session of the WE3 Smart Talk, James Douglas, EVP of Customer Experience at Alectra Utilities, will explore how AI is transforming customer interactions, optimizing service delivery, and contributing to a sustainable future. With Deepak Garg, CEO and Founder of SEW, steering the discussion, attendees will gain insights into the practical applications of AI in utilities, the challenges and opportunities presented by this technology, and how it can be leveraged to create exceptional customer experiences. #WE3 #LinkedInLive #Event

CASE STUDY: Empowering California Customers for Nearly 15 Years 🔌 California’s leading energy provider has been meeting the needs of customers across the country by optimizing operations and balancing the grid. Question: How did they achieve this? Answer: By partnering with SEW and implementing the #1 digital customer experience (CX) platform, including the Smart Demand Response Program Platform. Discover how the SEW CX platform enabled seamless enrollment and boosted efforts to balance the grid and benefit customers using the AI-powered Smart Demand Response Program. Download the case study now to learn more! https://lnkd.in/gFKTCGsw #CustomerExperience #SmartGrid #DemandResponse #EnergySolutions #AI

Continuing our WE3 SmartTalk journey in 2024, this July, we'll explore how Artificial Intelligence (AI) is revolutionizing the utility industry's customer experience landscape.   Join the session- The AI Imperative of Customer Experience in Utilities: Transforming Engagement and Operational Excellence   Date: July 16 Time: 10-11 AM PST Location: LinkedIn Live   https://lnkd.in/geNVqmy5   Deepak Garg and James Douglas- industry's two veteran thought leaders are all set to cover these fascinating topics:   💡 Real-world examples of AI utilization in the utility industry, enhancing customer support with chatbots and virtual assistants. 💡 How AI technologies optimize grid operations, streamline workflows, and swiftly respond to changing customer needs. 💡 Exploring the latest emerging AI technologies and their future impact on the utility sector. 💡 Addressing challenges and ethical considerations of AI integration in the utility sector.   Mark your calendars and join us for an insightful session that will shape the future of utilities. Register Today - https://lnkd.in/geNVqmy5 The WE3 Summit #WE3SmartTalk #InnovationSeries #ArtificialIntelligence #UtilityIndustry #CustomerExperience #FutureOfAI

6 AI Imperatives for Customer Experience. 🔌 Sophisticated Self-Service Options AI-driven virtual assistants and chatbots will provide advanced self-service solutions, efficiently handling issue resolution, energy management, and account inquiries. 🔌 Personalized Customer Journeys Leveraging AI and data analytics, utilities can create highly personalized customer journeys, delivering tailored offers and energy-saving recommendations. 🔌Real-Time Monitoring and Control AI will enable real-time monitoring and control, allowing for proactive issue resolution and optimized energy usage. 🔌 Digital Self-Service Platforms Comprehensive information through digital self-service platforms will empower utility customers to reduce energy consumption and adopt renewable energy sources. 🔌Data Protection and Privacy Compliance Ensuring customer data protection and privacy compliance with enhanced security measures will be a top priority. 🔌Community Engagement and Environmental Conservation Supporting local initiatives, promoting energy literacy, and actively participating in environmental conservation efforts are the must. Harness the power of “People+AI” to enhance customer experiences and build a sustainable future! https://lnkd.in/gDxT43QG #AI #CustomerExperience #Utilities2025 #Innovation

In the age of smart citizens and digital transformation, governments must prioritize citizen-centric services. Decoding the three mandates that ensure an enhanced digital experience for citizens around the world: 1. Accessibility and Inclusivity: Ensure that digital services are accessible to all citizens and available in multiple languages to cater to diverse populations. 2. Real-Time Responsiveness and Transparency: Provide real-time updates and transparent information about services. 3. Personalization and Proactive Service: Tailor rebates and programs to meet individual citizen needs by analyzing their and the community’s energy usage patterns and preferences Tapping into the basic asks for citizens and integrating them with a digital CX platform, we can transform citizen interactions; here's how: https://lnkd.in/gk-x3RXv  #DigitalTransformation #UtilityInnovation #CitizenEngagement #CustomerExperience