Smart Energy Water’s Post

🚨🏛 Check out my new article discussing the importance of engaging citizens with next-generation CX and best practices for #government organizations to implement to engage citizens through digital experiences... ...Digital platforms provide citizens with convenient access to information, services, and resources, regardless of their location or physical abilities. By removing barriers to engagement, governments can ensure inclusivity and reach a broader audience. But how can governments make the shift from current state to best in class? Well, achieving meaningful engagement requires more than just creating digital spaces; it demands thoughtful design and implementation strategies. Here are some best practices for engaging citizens through digital experiences: https://lnkd.in/efsBk2uF Suzette Kent | Matthew T. Cornelius | Justin Herman | Christopher Radich | Don Yeske | Charlotte S. Lee | Nick Sinai | Amy Shuart | Raymond Holder | Daniel Chenok | Beth Archibald Martin | Billy Mitchell | Jennifer Pahlka | Jamie Grant | Joe Toste | Drew Myklegard | Noreen M. Hecmanczuk | Dave Wennergren | Maria Roat | Kurt DelBene | David Bray, PhD | Marina Nitze | Paul 🇺🇸 Puckett | Joseph Lewis, MPSA, MBA | Marina Nitze | Teri Takai | Joe Morris | Airis McCottry Gill | Telita Crosland | Andrea Fletcher | Martha Dorris | Lashanda Hodge | Amber Chaudhry | Krista Kinnard | Raj Iyer, Ph.D. | Kelly Olson | Jonathan Benett | Antonio Grasso | James Hanson

The key innovation (4): Experience innovation Our customer-centric approach and digital technology expertise have garnered user favor. We simplify business procedures, reducing processing costs. Customized financial services cater to different customer groups. Using digital technology, we enhance accessibility for the hearing-impaired, visually impaired, and elderly, improving their overall experience. #ThrivewithWeBank #InclusiveFinance

Hear from our CEO, Mark Hynes, about strategies governments can employ to enhance citizen engagement and participation.

In today’s digital environment, organisations must deliver mobile-best experiences or risk losing traction and being sidelined.    As both employees’ and customers’ expectations evolve – and the many upsides of CX and EX excellence become clear – a mobile-best approach should dominate the digital transformation agendas of all forward-thinking enterprises and governments.    Download our latest report to discover:     · Why businesses and governments are prioritising mobility  · What your customers want  · How to elevate EX and CX in a mobile-best world  · Mobile-best opportunities in retail, government, healthcare and other industries     Download the report here: https://lnkd.in/g3-6wD9r

The only way to effectively scale care coordination to meet the needs of digital consumers is through technology, combined with empowered staff and transformed processes. http://ow.ly/9fhm105ff3A

REI Systems CEO Shyam Salona & Defense Health Agency's Sean Friendly shared the stage at the Government Executive event "Making Digital Services Work for Citizens" and discussed the transformative impact of technology on citizen engagement and the importance of prioritizing customer experience throughout the entire digital transformation process. Read the top 5 takeaways from their presentation here: https://lnkd.in/dK2fbDiF #CX #REIsystemsEVENTS #federalgovernment #technology #thoughtleadership

The early days of the COVID-19 pandemic forced you to provide remote, contactless citizen services—quickly. “Building the airplane in the air” got the job done admirably under tough circumstances. But it didn’t always lead to the most seamless or user-friendly digital experiences for citizens. So now, it’s your job to take those services and model them after the customer-first experiences that your residents are used to in the private sector. Explore five ways you can enhance your online service offerings to achieve better citizen satisfaction. govbuilt.me/satisfaction #GovBuilt #MCCi #BetterWayToWork #OnlineServices

Check out our blog post where we delve into the impact on voice over IP, industry relevance, customer experience, and more. https://lnkd.in/dnTYEQwU #MOSforVoice #technology #cellularnetworks #voicequality #telco #drivetesting #mobilenetwork #insights #measurement #networkoptimization #raisethebarwithus #b2b

Looking forward to #RISEWest2023 and discussing how to succeed with big MA risk adjustment changes. One key to adapting: Getting the new standard in risk adjustment data: Usability. Check out our new white paper, How to Get Usable Data to Transform Risk Adjustment: https://lnkd.in/e_rtxKMd. You can set a time with me to talk about fixing your data problems at the conference: https://lnkd.in/eij-NNZ6 #riskadjustment #interoperability #healthtech #healthit

Another distinguished speaker for the #TTS23! Radiant Digital fireside chat is Pavan Pidugu. As the Chief Technology Officer for the Department of Transportation (DOT), Pavan brings a wealth of knowledge and insight on how transformative CX initiatives can contribute to building citizens' trust in government. Don't miss the opportunity to hear from this esteemed expert! #CX #CXGovernment #RadiantDigital #Tracklynk #Privly #TechnologySolutions #Techsummit