Is AI going to replace claim professionals? We emphatically say no. However, AI will help human claim professionals be more efficient and better equipped to indemnify policyholders faster, delivering an overall better claim experience. People will always be involved in insurance claims because insurance claims will always be personal.
Gavon “Austin” Renfroe, CEO of RENFROE® tells a packed audience why AI will not replace people, during the live on stage panel debate, Leveraging AI To Support An Evolving Workforce, during Insurtech Insights USA 2024 in New York last month. He says: "There's a lot of 'fud' around: "AI's going to replace humans." AI's not going to replace humans, because if you're sick in the hospital, the last thing you want to do is talk to an AI." #insurtechinsights #ai #insurance #customerservice