In our latest podcast, Steve Morrell, Managing Director of ContactBabel, dives deep into how customer call center expectations have evolved over the years. With higher standards than ever, parking operations must rise to meet them. Listen now: https://lnkd.in/gHJqeSGa #ParkerTechnology #parking #CX #customerservice #HarderThanItLooks #podcast
Parker Technology
IT Services and IT Consulting
Indianapolis, Indiana 2,269 followers
The customer experience solution of choice in parking.
About us
For parking operations that have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and our professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to facility business rules. We help our clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and collecting data insights to run operations more efficiently.
- Website
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https://www.helpmeparker.com
External link for Parker Technology
- Industry
- IT Services and IT Consulting
- Company size
- 11-50 employees
- Headquarters
- Indianapolis, Indiana
- Type
- Privately Held
- Founded
- 2004
- Specialties
- 24/7 Remote Attendant Call Center, Video Call Center Software, Automated Parking Facility Intercom, Technology-driven Customer Service, Parking Garage Customer Service, PARCS Equipment Integration, Call Center, Parking, Customer Service, parking call center, intercoms, customer service, customer experience, parking management, parking management software, parking management system, and video customer support
Locations
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Primary
Get directions
1630 N Meridian St
Ste 125
Indianapolis, Indiana 46202, US
Employees at Parker Technology
Updates
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Check out our new blog series featuring Parker People and their incredible stories! Ever wondered what it takes to complete over 30 triathlons? Discover Kent King's journey and the secrets to his success in our latest blog post. Read Now: https://ow.ly/IgOJ50SB6Lm #ParkerTechnology #CX #customerservice #parking #ParkerPeople #Triathlons
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In a tech-infused parking environment, the human touch makes all the difference. Parker Technology has transformed the parking experience at universities like IUPUI, Penn State, University of Houston and Arizona State, blending technology with personalized assistance. While technology can automate, it still needs a human touch. With our flexible software platform, live, on-demand customer service reps ensure guests reach their destinations hassle-free. Visit the link below to discover how we improved IUPUI's automated system by enhancing their customer experience. Ready to transform your university's parking operations with Parker Technology? https://lnkd.in/eS4DM-B6 #ParkerTechnology #UniversityParking #CustomerExperience #ParkingAutomation
Industry Spotlight: The Value We Bring to Universities - Parker Technology
https://www.parkertechnology.com
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We are thrilled to welcome Shelley Bullock to our team as our Regional Sales Representative - East! 🎉 Shelley brings over 12 years of experience as a sales professional, and excels in developing meaningful client relationships and values understanding situations from the customer's perspective. Join us in welcoming Shelley and celebrating the expertise and energy she brings to our team! 💪 #ParkerTechnology #parking #CX #customerservice #ParkerPeople #Welcome #NewTeamMember #SalesExcellence
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Welcome 4th and Waller Owner, LLC to the Parker Technology client base! Their new facility is now equipped with our Amano One API, providing: 🚙 Real-time access to monthly passholder info 🎟️ Open ticket search by name, phone, or ticket ID 🕛 Rate adjustments for lost tickets based on entry time and structure Learn more about our solution: https://ow.ly/aUCg50Sx6nh #ParkerTechnology #newinstallation #revenueprotection #APIIntegration #CX #customerservice
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Don't miss Brian Wolff's episode on the All Things Parking with Dani & John podcast! Discover his take on the future of the parking and mobility industry through the lens of technology and innovation. ✨
Catch this great Episode now on any of your favorite podcast apps. Brian Wolff shared some great insights about the future of the Parking Industry. To quote Brian, "Parking People are Gritty." Parker Technology #podcast #ParkerTechnology #parking #Parkingindustry www.parkingtalk.com
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In this episode of 'Harder Than It Looks,' Joaquin Rojas discusses why managers need to be on-site with their teams to boost morale and ensure operations align with business standards. Listen Now: https://lnkd.in/gHJqeSGa #ParkerTechnology #HarderThanItLooks #parking #CX #customerservice #Leadership #EmployeeEngagement
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Claudia Lopez, our Client Experience Manager, sheds light on the transformative effects of a dedicated round-the-clock customer support team. Often overlooked until experienced firsthand, this resource can revolutionize businesses. By handling customer-related tasks, it liberates our clients to concentrate on their core business priorities and thrive. Visit the link below to learn how our support team can empower you to focus on your core business priorities. https://lnkd.in/e82AE28s #ParkerTechnology #ParkingSolutions #EfficientParking #Parking
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Two new Denison Parking facilities are now live on our platform, utilizing our Amano One API for real-time access to monthly passholder info, open ticket searches and more. They're also streamlining third-party reservations with our Ocra API. Learn More: https://ow.ly/w4EW50Sx5Yy #ParkerTechnology #parking #newinstallation #revenueprotection #FacilityManagement #APIIntegration #ParkingInnovation
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