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About us
Member Loyalty Group was established to solve a common credit union problem – measuring, managing and taking action on member feedback. To provide that measurement across the credit union industry, and to do so in a collaborative fashion, Member Loyalty Group cemented an exclusive partnership with Medallia and other industry leaders. Today, that partnership, along with the financial backing from participating credit unions, has established a consistent, trustworthy Voice of the Member benchmark.
- Website
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http://memberloyaltygroup.com
External link for Member Loyalty Group
- Industry
- Consumer Services
- Company size
- 11-50 employees
- Type
- Partnership
- Founded
- 2008
- Specialties
- Member Loyalty, Net Promoter Score, Credit Unions, Net Promoter Score Benchmark, Member Engagement, Voice of Member, Member Satisfaction, and Member Surveys
Employees at Member Loyalty Group
Updates
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Credit unions have great 'WHYs' - share them! "When you think about your credit union and how to increase member satisfaction, loyalty and engagement, the WHY should be your guiding principle." And, of course, go Cubs! #MX #creditunions https://lnkd.in/eiMxTZs9
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The topic of AI is everywhere! Did you know that AI already plays a big role in MX management? Read our new Q&A about how MLG is using AI to help CUs increase efficiencies and improve MX faster. #MX #creditunions https://lnkd.in/g53FBMXq
Enhancing The Member Experience With AI
https://creditunions.com
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Member Experience starts with the Employee Experience. Building an EX strategy can help you engage employees, retain top talent, and uncover innovative solutions. We can help you get started! #MX #EX #creditunions https://lnkd.in/gp7xApTk
Employee Experience Strategy 101: The Simple Steps to Launch an EX Program
medallia.com
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Member Loyalty Group reposted this
☝️ Financial Tip from Life. Money. You.® Executive Director, Bjorn Larson, MBA, AFC®: Start with 1%. #FinancialCapabilityMonth #FinancialLiteracyMonth If you're looking to partner with our program, subscribe at lifemoneyyou.com today! #NationalPBandJDay
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Looking for new ideas to improve MX? Ask your employees! Start with this question: “If you had a magic wand, what would you do to improve the experience for our customers?” #MX #CreditUnions https://lnkd.in/eTntEHJB
Why Customer Experience Success Requires A Great Employee Experience
https://experienceinvestigators.com
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Why MLG for MX? We work closely with each of our partner credit unions to help them understand, manage, and take meaningful action on member feedback. #MX #creditunions
Member Loyalty Group
https://memberloyaltygroup.com
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Love this Vision Statement from Wright-Patt Credit Union - a focus on member experience and employee experience is baked right in. 🎯 #MX #EX #CreditUnions
Our Vision Statement reads, "We will be the best organization our member-owners have ever experienced and the best place our partner-employees have ever worked." Listen as Aboubakr describes how we make that vision a reality. Federally Insured by NCUA #wpcu #interview #positive
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Exciting news! Our partner Medallia has again been named a leader in the Gartner Magic Quadrant™ for Voice of the Customer. Medallia ranked highest in all four Use Cases in the 2024 Critical Capabilities for VoC Platforms.
Medallia is thrilled to announce that we’ve been recognized as a Leader in the Gartner Magic Quadrant™ for Voice of the Customer for the third consecutive year! 🏆 CEO Joe Tyrrell shares our pride: “This achievement reflects our continuous investment in cutting-edge AI and customer-centric solutions, totaling over $750 million in the past two years alone.” But that’s not all — we’ve also received the highest ranking across four key use cases in the 2024 Critical Capabilities for Voice of the Customer Platforms report.
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Never forget that *everyone* in your credit union can impact the member experience! #MX #creditunions https://lnkd.in/g_QsR7xH
Customer Service Is a Team Sport
https://hyken.com