Kustomer

Data x Kustomer Feelings is what we're all about. Cati Brunell-Brutman couldn't have said it better! Love this highlight from The Juice with Jess Cervellon pod where Jess Cervellon talk to Cati about CX at one of the most iconic beauty brands. To listen to the full episode, head over to the https://lnkd.in/eRtDzarT Don't forget to rate, review, and subscribe!

💉Kustom(er) Ink Studio on July 10th and 11th Going to The Lead Summit? Ever thought about getting a tattoo? Come find us on the floor at Kustom(er) Ink Studio—open for two days only! Cherry pick your favorite tattoo from the wall and our favorite artist, Yuel Collective, will be onsite to bring it to life.

🐎 VIP Dinner at Polo Bar, July 9th After GROW NYC, we’re hosting an exclusive dinner at the renowned Polo Bar. Join us in their private room for an unforgettable evening where you’ll mingle with some of our favorite brands in the retail and e-commerce space at one of New York’s most iconic restaurants. Interested in attending? Let us know, and we will send you the link to request a spot!

🚀 We’re doing it live! Join us for the first-ever CX Weekly Live! 🚀 A 20-minute LinkedIn Live Event where we highlight one part of the customer experience every week. Our first session will stream live tomorrow and we're excited to host Dan Anand at Loop. We'll investigate their latest strategic partnership with Happy Returns, a UPS Company.

🌃GROW NYC, July 9th Kustomer is thrilled to be a part of GROW NYC! We’re hosting a tech table with Cate Marques, the CXO of Terra Kaffe, to discuss omnichannel cx and retention strategies. Rumor is we’re also giving away the TK-02…the most advanced espresso machine on the market. Stop by our kiosk for more details 👀

Big news! We’ve recently refreshed our Kustomer Community! Join the community today to get your questions answered, discuss best practices, and connect with other CX industry professionals. Check it out here 👉 https://lnkd.in/eJ6Bq9F8

Great Flip snippet with Michael Ludwig, Head of CX at HexClad Cookware talking about our integration with Kustomer! With Flip transcribing and summarizing voicemails and creating tickets within the Helpdesk, CX and customer care agents are able to respond to customers much faster without listening to the voicemails. Other Kustomer customers using us include UNTUCKit, Nuts dot com, ReserveBar and Upon A Farm. #CX #helpdesk #kustomer

🚀 Excited to share the latest episode of "The Juice with Jess Cervellon"! This week, I had the pleasure of speaking with Roma Yumul, the CX manager at Dr. Squatch, a brand specializing in naturally derived men's personal care products. 🌿 In Episode 16, we dive deep into the world of customer experience, brand voice, and effective communication strategies. Here are three key takeaways: - Building Strong Relationships with Freelancers: Cultivating rapport with outsourced team members enhances work output and ensures everyone is aligned with the brand's mission. Dr Squatch excels in creating a cohesive culture across its CX teams, fostering collaboration and mutual understanding. - The Power of Personalization and Open Communication: Personalizing customer interactions and maintaining open lines of communication are crucial for retention. Roma emphasizes how using specific tags and tailored touchpoints can create a more personalized and meaningful customer experience. - Smart Use of Analytics for Decision Making: Leveraging data analytics to understand customer sentiment and behavior helps in making informed business decisions. Dr Squatch uses a comprehensive tagging system and prioritizes direct purchasing channels to ensure their support is both effective and efficient. Catch the full episode to explore these insights and learn how Dr Squatch navigates the evolving landscape of customer support! 🎧 #CustomerExperience #CX #CustomerSupport #BrandExperience #Podcast #DoctorSquatch #TheJuiceWithJess #Personalization #DataAnalytics 🔗 https://lnkd.in/gVWT2myY Big thanks to Roma Yumul for joining me and sharing her expertise! You can follow her on LinkedIn for more valuable insights.

🚀 Excited about the latest episode of "The Juice with Jess Cervellon"! This week, we had the pleasure of hosting Melanie Cummings, VP of Product and UX at Fabletics. We delved into some incredible insights on customer journey, brand experiences, and the evolving nature of retail. 🔥 Key Takeaways: 1. Omnichannel Integration is Crucial: Melanie emphasized the importance of blending online platforms with brick-and-mortar retail. Capturing data and creating tight feedback loops between these channels can significantly enhance customer experiences and brand loyalty. 2. Flexibility in Customer Policies Builds Loyalty: Whether it's offering a generous 90-day return policy or flexible subscription management, empowering customers with options creates goodwill and strengthens loyalty. 3. Leveraging AI for Enhanced Customer Engagement: From AI chatbots on product display pages to AI-powered note-taking tools for internal productivity, integrating advanced technology can boost efficiency and drive sales. Tune in to hear more about Melanie's journey and the innovative strategies Fabletics employs to keep customers at the heart of their brand! ✨ 🔗 Link in comments! #CustomerExperience #BrandLoyalty #Omnichannel #RetailInnovation #AI #TheJuiceWithJessCervellon #Podcast 👉 Don't forget to subscribe to "The Juice with Jess" to never miss an episode!

We love a good party and can't wait to see you all at our Wild West Extravaganza at SubSummit! You don't want to miss this event on Tuesday, June 18th from 5:00 PM - 7:30 PM CDT. There will be specialty cocktails, appetizers, and the chance to select YOUR VERY OWN PAIR of custom-made cowboy boots. Request an RSVP by clicking here https://lu.ma/37s4w90c