Impact Technologies

Exciting News! Optic for Voice Networks™ now integrates with Microsoft Teams. Optic seamlessly processes Teams CDR, quality metrics and configuration data, including organization information. Whether you’re leveraging Teams Voice for internal calls or have enhanced it with a Phone System feature for external calls, Optic empowers you to visualize all your Teams calls and meetings through its intuitive dashboards. This milestone underscores Impact’s unwavering commitment to delivering a unified experience across diverse platforms. Let’s connect and explore the future of voice network analytics!

The right forensic tools give you visibility into collaboration network usage trends but also speed trouble identification and resolution throughout your network. Do you know how many calls are processed in your network each hour? Any idea how many calls complete normally versus failed or dropped? Do you know the busy days or what traffic load your enterprise has in off hours? The latest blog in Impact’s "Data Analytics for Business Transformation" series highlights call trend analytics from real customers and the vital information you can discover. https://lnkd.in/gbJnXtQC

As you monitor your voice usage and call trends, you might notice occasional spikes and irregularities. These anomalies warrant further investigation to determine their underlying causes. Are they business-driven fluctuations or do they signal potential problems?   The latest blog in Impact’s “Data Analytics for Business Transformation” series highlights how trend analysis and data decomposition can uncover inbound hacking attempts and switch routing errors that can impact your Total Caller Experience®. Check it out now!  http://bit.ly/4bF6pcT

Network design and performance management isn’t what it used to be. The introduction of technologies such as VoIP, SIP and web collaboration have rewritten the world of network performance management. Today, you have the option to be proactive and make true engineering decisions based on your company’s unique collaboration network. No longer do you have to sit back and let your telecom provider tell you how much capacity you need. Empower yourself and your organization with the right methodologies and tools.   The latest blog in Impact’s “Data Analytics for Business Transformation” series highlights how trend analysis and data decomposition can expose the root cause of current and impending service issues along with providing the basis for accurate capacity planning and network design. Check it out now!  http://bit.ly/4bF6pcT

The right forensic tools give you visibility into collaboration network usage trends but also speed trouble identification and resolution throughout your network. Do you know how many calls are processed in your network each hour? Any idea how many calls complete normally versus failed or dropped? Do you know the busy days or what traffic load your enterprise has in off hours? The latest blog in Impact’s "Data Analytics for Business Transformation" series highlights call trend analytics from real customers and the vital information you can discover. https://lnkd.in/gbJnXtQC

Business transformation is most likely already being used throughout your enterprise and now CxOs are looking at the telecom department to follow suit. There needs to be KPIs, analytics and objectives that can be identified, understood, measured and monitored from the C-suite to the technician in the field. But what are they? There is not a ‘one size fits all’ answer as clearly analytics and objectives vary to some degree based on your enterprise environment, but Impact's new blog series will investigate some general concepts and possibilities to consider. Check out the initial posts to learn more. https://shorturl.at/mDJPW