As you monitor your voice usage and call trends, you might notice occasional spikes and irregularities. These anomalies warrant further investigation to determine their underlying causes. Are they business-driven fluctuations or do they signal potential problems? The latest blog in Impact’s “Data Analytics for Business Transformation” series highlights how trend analysis and data decomposition can uncover inbound hacking attempts and switch routing errors that can impact your Total Caller Experience®. Check it out now! http://bit.ly/4bF6pcT