“Joao Gabriel is a person with great skills and deep experience of advanced customer services solutions. Proactive, ambitious, dedicated and broad-minded perfectionist. Joao Gabriel leads by example and many people at Sitel find his enthusiasm and dedication both inspiring and motivating. His communication skills and proficiency in several languages have been invaluable to connect the teams across regions and enable local business units to act as a global organization. Eager professional. No matter how complex the problem is, he will always come up with a brilliant, functional, and cost-effective solution. He learns quickly, is an “always-available to help colleague” and I would have no doubt in working with Joao Gabriel once again in the future. ”
São Paulo, São Paulo, Brasil
Informações de contato
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Contribuições
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You’ve just joined a new team. How can you adapt to its culture and work style?
Observing, Listening and building relationships are key. Since I'm the new kid in the block I need to adapt to the Team and not expect that they adapt to me. Adapting to a new team's culture is a gradual process, being open-minded and respectful will help to integrate into the Team.
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How can BPO companies support employee mental health and engagement?
Daily gratitude practices, mindful breathing breaks, and moments of reflection with a positive mindset and discover the profound impact of mindfulness on the mental well-being. Engaging in outdoor exercises, desk stretches, and workout sessions. Find the balance that works and make physical fitness an integral part of the routine. Get into the world of nutrition and mindful eating to fuel the body with goodness and set the tone for vibrant well-being. We also have a vibrant community on the internal app, where everyone can share their progress, connect with like-minded individuals, and draw inspiration from collective achievements.
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How can BPO companies support employee mental health and engagement?
Alternative work schedules or setups that differ from the traditional office model allow employees to adjust their work hours, and location to help them have a better quality of life and still meet the company's work requirements. Offering Remote Work, Flextime (where employees have the flexibility to choose their start and end times within certain limits), 4 Days Week Work (Employees work the same number of hours per week but over fewer days, and Part-Time Work are good examples of achieving this goal
Atividades
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Comment intégrer les solutions d'IA pour renforcer l'autonomie des conseillers et améliorer les interactions avec les clients ? 👀 Cette question…
Comment intégrer les solutions d'IA pour renforcer l'autonomie des conseillers et améliorer les interactions avec les clients ? 👀 Cette question…
Joao Gabriel Garcia de Gouvea gostou
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Tech talent is needed! We're seeking a NETWORK ENGINEER to join our innovative team in OJV, Technopoint Site! Apply today and be part of our journey!…
Tech talent is needed! We're seeking a NETWORK ENGINEER to join our innovative team in OJV, Technopoint Site! Apply today and be part of our journey!…
Joao Gabriel Garcia de Gouvea gostou
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We’re very proud to be a dual sponsor for this year’s European Contact Centre & Customer Service Awards (ECCCSA) coming up this November! We’re…
We’re very proud to be a dual sponsor for this year’s European Contact Centre & Customer Service Awards (ECCCSA) coming up this November! We’re…
Joao Gabriel Garcia de Gouvea gostou
Experiência e formação acadêmica
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Foundever
Ver experiência completa de Joao Gabriel
Veja o cargo, tempo na empresa e muito mais dessa pessoa.
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Projetos
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PCI Project
PCI Project Implementation Ipanema Site - Sitel
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Meridian Project
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Microsoft LATAM Ramp Up
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Dell Commercial LEP - Implementação
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Implementação da operação Dell Commercial (LEP) na Sitel.
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Projetc EVO (Explorer, Vista, Office)
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International launch of the 3 main products of Microsoft: Windows Vista, Office 2007, Internet Explorer 7. TTT sessions held at Microsoft Campus in North Carolina and Texas.
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Idiomas
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English
Nível avançado
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Spanish
Nível avançado
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Portuguese
Nível nativo ou bilíngue
Recomendações recebidas
12 pessoas recomendaram Joao Gabriel
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This week I had the opportunity to travel to Foundever China. I can say it was truly an eye-opening experience. ��🇳 I was amazed by how beautiful…
This week I had the opportunity to travel to Foundever China. I can say it was truly an eye-opening experience. 🇨🇳 I was amazed by how beautiful…
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We've won! We're thrilled to announce we've been named the Partner of the Year at CallMiner’s LISTEN UK 2024 Awards. “We are extremely delighted to…
We've won! We're thrilled to announce we've been named the Partner of the Year at CallMiner’s LISTEN UK 2024 Awards. “We are extremely delighted to…
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Having had some great conversations with clients over the last few years specific to enhancing CX, the approach and technology continues to expand at…
Having had some great conversations with clients over the last few years specific to enhancing CX, the approach and technology continues to expand at…
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"How #AI is revolutionizing customer engagement." Our team in Portugal hosted "The Future is Now: The Impact of #GenAI in CX" in partnership with…
"How #AI is revolutionizing customer engagement." Our team in Portugal hosted "The Future is Now: The Impact of #GenAI in CX" in partnership with…
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Number 90 has a strong connection with our souls and represents the divine guidance we receive from the angelic realm. It carries powerful energies…
Number 90 has a strong connection with our souls and represents the divine guidance we receive from the angelic realm. It carries powerful energies…
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#CX przeszło ogromne zmiany na przestrzeni ostatnich dekad. Od początku XXI wieku firmy dynamicznie rozszerzały kanały komunikacji z klientami, w…
#CX przeszło ogromne zmiany na przestrzeni ostatnich dekad. Od początku XXI wieku firmy dynamicznie rozszerzały kanały komunikacji z klientami, w…
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Thank you Megan Williamson and the team at Braintrust for the invite to your suite at Fenway. The people and discussions were much more impressive…
Thank you Megan Williamson and the team at Braintrust for the invite to your suite at Fenway. The people and discussions were much more impressive…
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O crescimento acelerado de empresas, especialmente no âmbito digital, traz desafios: é preciso que o CX acompanhe essa rápida evolução. Por isso, é…
O crescimento acelerado de empresas, especialmente no âmbito digital, traz desafios: é preciso que o CX acompanhe essa rápida evolução. Por isso, é…
Joao Gabriel Garcia de Gouvea gostou
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Hi, Connections! We are looking for a Learning Manager to support our CEBU site! If your are interested or know someone who is, please send your…
Hi, Connections! We are looking for a Learning Manager to support our CEBU site! If your are interested or know someone who is, please send your…
Joao Gabriel Garcia de Gouvea gostou
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Do you speak your customers' language? Why is #multilingual support such a critical part of a superior customer experience? Mark your calendars…
Do you speak your customers' language? Why is #multilingual support such a critical part of a superior customer experience? Mark your calendars…
Joao Gabriel Garcia de Gouvea gostou
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How to integrate #AI technologies to empower agents and enhance customer interactions? This and related topics were the subject our our conversations…
How to integrate #AI technologies to empower agents and enhance customer interactions? This and related topics were the subject our our conversations…
Joao Gabriel Garcia de Gouvea gostou
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Our Global CIO SLAVIERO DAVID 大卫 taking some personal time on a weekend to meet the China Learning tribe and IT leadership team. Wonderful dinner and…
Our Global CIO SLAVIERO DAVID 大卫 taking some personal time on a weekend to meet the China Learning tribe and IT leadership team. Wonderful dinner and…
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Wow! #BESummit24 has come to a close! When we launched #BreakthroughEnergy nearly ten years ago, a big part of our mission was to jump-start an…
Wow! #BESummit24 has come to a close! When we launched #BreakthroughEnergy nearly ten years ago, a big part of our mission was to jump-start an…
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