🌟 Unlock the Secrets to Empowering Employees and Boosting Efficiency! 🌟 We’re excited to announce a special Engage Report edition, in collaboration with Harris Poll! Drawing on insights from over 300 financial leaders and 1,700 U.S. financial customers, this volume dives deep into how financial institutions can embrace opportunities to enhance employee retention and adopt cutting-edge technologies like AI. Key Insights Include: 💡 How financial institutions can retain talent amidst high turnover. 💡 Leveraging AI to support and augment staff capabilities. 💡 Centralized knowledge empowering employees for improved efficiency. 💡 Balancing new tech adoption with effective employee training. Get access to key insights and strategies to boost employee and customer engagement! 👉 Download the report here: https://hubs.li/Q02z53DS0 #FinancialServices #AI #EmployeeEngagement #CustomerExperience
Engageware
Software Development
Tewksbury, MA 6,615 followers
The only end-to-end customer engagement platform powered by proven conversational and generative AI technology.
About us
Engageware is the only comprehensive provider of customer engagement solutions, enabling businesses and organizations to resolve their customers’ needs at the first interaction. Engageware’s end-to-end customer engagement platform is powered by conversational and generative AI to automate responses to routine questions, provide instant access to knowledge bases, and give organizations a holistic view of the customer journey. With the acquisition of Aivo, more than 700 organizations in the banking, financial services, retail, health, and education sectors rely on Engageware’s solutions to drive growth with increased sales and conversion, improve multi-channel customer experience, automate customer service, and reduce call center workload. Engageware’s platform allows synchronous channel handoffs and robust data and analytics to inform strategic business decisions that drive growth, efficiency, and stronger customer relationships. Engageware is a portfolio company of Clearhaven Partners.
- Website
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https://engageware.com/
External link for Engageware
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Tewksbury, MA
- Type
- Privately Held
- Founded
- 2000
- Specialties
- online appointment scheduling, online scheduling, customer experience, online appointment scheduling solutions, retail and banking, intelligent appointment scheduling, sales enablement, sales productivity, self-service, self-service support, customer self-service, knowledge management, employee knowledge management, customer support, banking, and Conversational AI Chat
Locations
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Primary
Get directions
100 Ames Pond Drive
Tewksbury, MA 01876, US
Employees at Engageware
Updates
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🇺🇸 Happy Fourth of July! 🇺🇸 Today, we celebrate the birth of our great nation and the freedom that we hold so dear. It's a time to come together with friends and family, enjoy some delicious BBQ, and watch the fireworks light up the sky. Wishing you all a safe and joyous Fourth of July! 🎆🎇🎉 #IndependenceDay
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🏆 We're thrilled to share Lowell Five Bank Success Story with Engageware! The bank transformed their appointments, boosting productivity and enhancing customer satisfaction. 🚀 How Engageware made a difference: 💡 Customers book based on specific needs, ensuring a consistent experience across call centers and branches. 💡 Employees prepare in advance for appointments, increasing productivity. 💡 Automatic appointment reminders led to fewer no-shows, and data-driven insights improved service delivery. 💡 Seamless booking experience and reduced wait times boosted overall customer satisfaction. Read their success story 👉https://hubs.li/Q02F1sLc0 #InnovationInBanking #CustomerExperience #AppointmentScheduling #Engageware
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🙌We are excited to announce that DigiHaul, a leading Digital Freight company part of DHL, is joining our speaker lineup with Carlos Matias Yarza; Managing Director at our ReEngage Conference this September in Nashville! ➡️ Register Here: https://hubs.li/Q02DJbSp0 At ReEngage, we're bringing together industry leaders from banks, credit unions, retail, education, healthcare, and more to explore the current and future state of customer engagement. #ReEngageConference #ReEngage2024 #WeAreEngageware
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🚀 Exciting Product Enhancements You Can’t Miss! 🚀 We're thrilled to introduce our latest updates designed to elevate your customer service experience. From dynamic analytics dashboards to 24/7 conversational support, set to revolutionize your operations. 🔍 Discover the new capabilities of our Virtual Assistant, including elevated speech recognition and see how cobrowsing can improve resolution times. 👉 Learn more at https://hubs.li/Q02DBGql0 #cobrowsing #virtualassistant #AI #automatedservices
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Yesterday our CEO Nina Vellayan was a speaker at Future Branches in the Panel Discussion: Differentiating With Highly Personalized Customer Experiences. 😍 Here are her key takeaways from the conversation: 💡AI in Banking: 88% of financial leaders expect AI to handle all customer interactions within two years. 💡Data Utilization: Effective use of customer data can tailor experiences, improve engagement, and predict buying trends. 💡Employee Role: Employees are crucial for delivering personalized service, and access to up-to-date content is key. 💡Technology Integration: AI and generative content enhance customer satisfaction by automating routine queries, freeing up staff for complex tasks. 💡Challenges and Solutions: Overcoming employee turnover, integrating technology, and consolidating data platforms are essential.
Thrilled to share insights from the recent panel discussion at Future Branches representing Engageware and with our customer American Heritage Credit Union on “Differentiating With Highly Personalized Customer Experiences.” Key takeaways include: • AI in Banking: 88% of financial leaders expect AI to handle all customer interactions within two years. • Data Utilization: Effective use of customer data can tailor experiences, improve engagement, and predict buying trends. • Employee Role: Employees are crucial for delivering personalized service, and access to up-to-date content is key. • Technology Integration: AI and generative content enhance customer satisfaction by automating routine queries, freeing up staff for complex tasks. • Challenges and Solutions: Overcoming employee turnover, integrating technology, and consolidating data platforms are essential. Exciting times ahead for personalized banking! #AI #CustomerExperience #BankingInnovation #creditunions #financialinstitutions #customerengagement
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🌞 We are thrilled to welcome our summer interns to the team! 🎉 Our interns bring fresh perspectives, innovative ideas, and a whole lot of energy to the table. We can't wait to see all that they will accomplish during their time with us. Join us in giving a warm welcome to these talented individuals , swipe to learn who they are 😀 Let's make this summer one to remember! 🚀 #SummerInterns #WeAreEngageware
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Engageware reposted this
Congratulations to our customer Leominster Credit Union for going live with Appointment Scheduling. Thanks for playing Plinko Katie Najjar and Justin S. and winning Celtics T-Shirt’s! Stop by the Engageware booth if you are attending Future Branches!
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😍 Our wonderful team is at Future Branches in the Westin Copley at Boston! Stop by to learn more about our customer engagement platform and how we can help you solve the customer´s need in the first interaction! 🚀
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🚀 Exciting News! 🚀 Check out our guest article with Callahan & Associates, Inc. where we dive into the “Top 5 Credit Union Strategies for 2024”. Discover actionable insights on: 💡 Leveraging data analytics for member and staff engagement 💡 Enhancing digital transformation to stay competitive 💡 Streamlining operations for better efficiency Don't miss out! 👉https://hubs.li/Q02C37-r0 #CreditUnion #FinancialInnovation #MemberEngagement #EmployeeEngagement
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