"The best way to sell something is to not sell them something. Get to know them, get to know what their problem is, and find how to help solve it." We had the pleasure of speaking with Retail Director, Samuel Johnson, to hear how Eleventy USA, LLC.'s dedication to clienteling, supported by Endear, has led to some majorly impressive results - including an average 50% reply rate and nearly 40% of their total monthly sales attributed to Endear outreach. 🤯 💸 Read the whole interview here 👉: https://lnkd.in/edhmcK6g Thank you, Samuel, for sharing your insights and success with us! #Clienteling #RetailSuccess #CustomerExperience #RetailInnovation
Endear
Software Development
Helping omnichannel retail brands drive more sales through clienteling.
About us
We're Endear, the CRM and clienteling platform built to increase sales for retail brands. Last year, we drove over $200 million for brands like Allbirds, Reformation, Glossier, gorjana, Todd Snyder and more. Join the modern retail revolution.
- Website
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https://www.endearhq.com
External link for Endear
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- New York
- Type
- Privately Held
- Founded
- 2016
- Specialties
- E-Commerce, Retail Tech, Client Experience, Retail Technology, Clienteling, Retail Marketing, Retention, SaaS, Retail, and Omnichannel
Locations
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Primary
New York, US
Employees at Endear
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JP Grace
CTO @ Endear | Helping omnichannel retail brands drive more sales with one easy-to-implement clienteling platform
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Mahmoud Zougheb
Senior Software Engineer @ Endear | ex-LinkedIn | Data Visualization, Backend Development & Data Streaming Pipeline Architecture
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Cara Felleman
Female Sales Leader | CPG | Restaurant | Early Stage Investor|
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Leigh Sevin
Co-Founder at Endear | Helping retail brands drive sales through clienteling
Updates
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Big thank you to the RETHINK Retail team for including us in their #TheLead recap! See our very own Casey Drake at -2:30 talk about why Endear is different than your average CRM 💡 We're in great company alongside other SaaS leaders from Intel Corporation, Zowie, Fillogic and more! #retail #retailinnovation
🚀 The Lead Summit 2024: Tech Spotlights is here! Dive into the future of retail technology with RETHINK Retail’s exclusive interviews conducted directly from the expo floor. Discover the latest trends and innovations shaping the industry. Innovation Highlights: - Artificial Intelligence & Automation: Enhance customer experiences and streamline operations with cutting-edge AI solutions. - Data Analytics & Insights: Empower smarter business decisions with advanced analytics and real-time insights. - eCommerce & Integration: Revolutionize eCommerce with seamless integration solutions connecting retailers and suppliers. - Marketing & Customer Engagement: Drive growth and foster connections with powerful, data-driven marketing tools. - Logistics & Supply Chain Optimization: Transform logistics with smart hub solutions and last-mile delivery enhancements. - Live Shopping & Clienteling: Boost sales and engagement with innovative live shopping platforms. 💡 Featured Companies: Intel Corporation, Zowie, Onebeat, Zeta Global, Fillogic, Logicbroker, Conjura, Endear, buywith, Gather AI, Bounce Insights. Special thanks to Stacey Shulman, Nicholas Trybucki, Avihai Shnabel, Christine Grossmann Pota, David Schey, William Thayer, Patrick Niersbach, Fran Quilty, Casey Drake, Matthew Worley, Adam Kirilichin, Aaron Peck for their insights at The Lead Summit! Watch now and see the future of retail technology unfold: https://bit.ly/4bScrG8 #LeadSummit2024 #RetailInnovation #TechSpotlights #RETHINKRetail
Check the latest innovations on the Lead Summit 2024!
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Proud would be an understatement. Go, team, go! 👏
Congratulations to The Leading 100! You are building the tools that retailers need to succeed. You are what's next, you are solving the needs retailers have, you are the innovators, you are the business builders. We were thrilled to honor each of The Leading 100 List Honorees at The Lead Summit! Adhithi Aji; Chris Ingolia; Vlad Malanin; Anabel Maldonado; Max Bennett; Konrad Wieczorek; Kareem Agha; Sonia Nigam; Yulia Derdemezis; Madeline Parra; Drew Marconi; Ari Blech; Aviad Raz; Lance Goler; John Szendiuch; Clay S.; Grace Nicklas; Sylvan Guo; Fran Quilty; Fran Brzyski; Shelley Wang; Stephen Strauss; Sadee Gamhewa; Akhilesh Srivastava; Adam Kirilichin; Marisa Trichter; Lisa-Marie Assenza; Jean-Maxime Larouche; Tali H Bezalel; Leslie Blaydes; Marc Walkin; Scott Hirsch; Obele (Brown-West) Hinsley; Katie Keyser; Matt Smolin; Leigh Sevin; Casey Drake; Darrin Johnson; Teymour Golsorkhi; Matt Butler On to 2025! The Leading 100 List nominations are open! https://lnkd.in/eYiMEk7t And save the date for The Lead Summit 2025, May 28-29th, in NYC. We’re coming back in a big way! #TheLeadSummit #DTC #Brands #NYC
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See you today at #TheLead at booth #206!
We’re back at The Lead Summit for day 2…and today with a special award to display!! 🏆🥇 Thank you to The Lead for recognizing us as one of the #Leading100 retail tech companies to watch this year! Come say hi and check out our brand new live chat and appointment booking features. They’re only in private beta right now so don’t tell my product team 🤫🫣 #theleadsummit
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This year at #TheLead, Tom Tolve and the team are giving attendees a chance to try SalesChat live. Come see for yourself what your customers would see when they write in to your site's live chat, and all the powerful tools at your fingertips on the other side. Stop by booth #206 and check it out! #retail #clienteling #retaillivechat
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Tomorrow's the big day! 💪 Come say hi to these smiling faces tomorrow at #TheLeadSummit We'll be at booth #206 ready to talk all things #clienteling and #retailinnovation. See you there! Leigh Sevin Tom Tolve Casey Drake #retail
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We're headed to The Lead at Booth #206! 🛍 Will we see you there? Join over 2,500 attendees and 180 speakers across brands like New Balance, Calvin Klein, H&M, and Supreme, plus hear from Endear customers like STAUD Ramy Brook , and Little Words Project . If you're seeing this, you're entitled to a FREE ticket - on us. 🤝 Register here and use code TheLeadxEndear in the "how did you hear about us?" section. 👇👇👇 https://lnkd.in/eFQW6Sr8
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No need to overhaul your entire tech stack to make #clienteling work for you. Just ask IPPOLITA and their Senior VP of Sales, Merchandising & Planning, Ryan Bedford 🤝 Thanks for taking the time to chat with us, Ryan! Read the rest of his thoughts on the matter (and on Endear) here 👇 https://lnkd.in/eTaADP9e
"We basically said 'if you can get it to connect to our difficult system, we’re in.' I didn’t think they would be able to do it. It’s not cloud based, you need to connect via our onsite server… but they did and here we are. We fell in love with Endear, with just how easy it was." I consistently talk to folks in retail brands who feel boxed in by their internal systems. Like the only way to make any real change is with a complete systems overhaul. This quote from Ryan Bedford in our recent blog (linked in the comments) perfectly summarizes that emotion. They all have incredible ideas and intiatives they'd love to get off the ground! But they also have their horror stories of past attempts that stalled or were ineffective because of a lack of integrated data or inability to scale a clunky workflow. The unfortunate fact is, completely overhauling your tech stack in a retail business is a project that often takes years and thousands of dollars. And most businesses aren't ever in a "good" position to do that. But in most situations, brands I talk to don't actually need a complete system overhaul. They need a true CRM. Rather than several siloed tools that act as the "CRM" for their piece of the business. Solving this problem is at the core of what we do for every brand when they come to Endear.
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🎶 "I increase AOV with a little help from my friends." 🎶 - Sophia Wood, Global Retail Excellence Manager at GANNI Okay that might not be a direct quote, but you can read all about how the Ganni A/S team increased their AOV by 28% with a little help from Endear - right here 👉👉 https://lnkd.in/eXzXr5xH
How GANNI Boosts AOV by 28% with Endear
endearhq.com
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If you're an omnichannel brand using Shopify, listen up: Forget what you know about growing sales. Endear's CRM paired with Shopify POS is the dynamic duo you never knew you needed. 💪 From streamlining operations to creating unforgettable customer experiences, our latest blog post dives deep into effective retail strategies you can launch (today!) using the two. 👉 Read now: https://lnkd.in/ejUs8Ya4
Driving Sales Growth: Endear CRM + Shopify POS = <3
endearhq.com