A success story: Transforming health insurance member communications with digital solutions - Read more: https://hubs.li/Q02H-kqk0 In today's healthcare landscape, efficiency and cost-effectiveness are key. A prominent health insurer has taken a bold step forward, transitioning from an outdated, paper-heavy system to a sleek, digital-first approach Key results: 35% Increase in Digital Group Invoices 40% Increase in Electronic Communications & Payments 10% Reduction in Service Calls 15% Reduction in Billing & Call Times Leveraging DataOceans' innovative solutions, the insurer has streamlined operations, reduced costs, and improved data security. As they continue to expand digital capabilities, the future looks bright for both the organization and its members! #HealthInsurance #DigitalTransformation #Efficiency #Sustainability #MemberExperience #Payments
DataOceans
Software Development
Alpharetta, Georgia 2,961 followers
Empowering organizations by improving the efficiency of managing regulatory letters, notices & customer bills
About us
DataOceans, headquartered in Atlanta, GA is a recognized Customer Communications Management (CCM) leader, specializing in data-driven, omni-channel customer communication experiences. The Oceanus CCM Platform empowers organizations with interactive customer portals while reducing costs and enhancing the efficiency of managing regulatory letters, notices, customer billing and payment processes. Drawing from over 15 years of experience, DataOceans has consistently provided solutions to various organizations- from Fortune 500 corporations to innovative start-ups within the highly regulated consumer finance, credit union, banking, and healthcare sectors. By closely collaborating with client teams, we ensure the seamless implementation of solutions, fostering enduring partnerships.
- Website
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https://www.dataoceans.com
External link for DataOceans
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Alpharetta, Georgia
- Type
- Privately Held
- Founded
- 2005
- Specialties
- Driving electronic adoption, Enhancing customer experience, Customer Communications Management, Omni-channel, personalized customer communications, Improved Customer Engagement, Streamline creation and delivery of regulatory customer communications, Billing Statement re-design, Revenue Cycle Management, Electronic Bill Presentment and Payment, Document Automation, Data Aggregation, Payment Portal, Compliant Customer Communications, Regulatory Letter Templates, Regulatory Letter Content Management, Regulatory Customer Communications, and CCM
Locations
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Primary
2400 Lakeview Pkwy
580
Alpharetta, Georgia 30009, US
Employees at DataOceans
Updates
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A digital win for our client in Consumer Finance! 🎉 Read the success story: https://lnkd.in/e5k6is8C Seeking a new solution for enhancing their billing statements, this lender had specific needs to address. Their statements required support for multiple brands and logos, personalized content tailored to individual customers, and features designed to promote better payment behaviors and digital engagement. By switching to DataOceans' Billing Solution, with its advanced suite of print and digital capabilities, our client now effortlessly personalizes, manages, and optimizes revenue cycle communications at scale. *Positive outcomes* 🙌 ⏳ Reduced the time to market for changes by business owners from months to hours/days 💻 Increased digital billing adoption by 25% ☎ Reduced billing inquiry call volume by 10% ✅ Increased consistency and quality of communications across client brands #ConsumerFinance #DigitalBilling #Billing #BillingStatements #BillingOperations #CustomerExperience #Payment #CallVolume
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Unlock the future of customer engagement! Embrace a Digital-First Strategy and transform how you engage with customers! Discover the key benefits and essential steps to enhance efficiency and customer satisfaction. Read more:https://hubs.li/Q02H6KMJ0 #DigitalTransformation #CustomerExperience #CustomerEngagement #DigitalStrategy #DigitalFirst #CustomerCommunications
Why your business needs a digital-first strategy
blog.dataoceans.com
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Blending Innovation: The Power of Digital and Print in Modern Customer Communications. Read more: https://lnkd.in/ewraf5HK Embracing a digital-first strategy doesn't sideline print but refines its role. Partner with a digital-first CCM Provider to harness the true power of integrated customer communications: * Personalization * Seamless Experiences * Efficient Sustainability Let's discuss your customer communication needs: https://lnkd.in/eFZDmXA3 #DigitalFirst #CustomerExperience #Sustainability #PrintInnovation #DigitalCommunications #PrintCommunications #Omnichannel #CCM
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"Act Now or Fall Behind: Why Digital Adoption Can't Wait' We discuss why moving to digital communications is a must for today's businesses. From substantial cost saving, to enhanced customer engagement, the benefits are clear. Read more: https://hubs.li/Q02Gh9D00 #DigitalAdoption #Paperless #CustomerExperience #CustomerLoyalty #DigitalCommunications #CustomerCommunications
Digital adoption is key, act now or fall behind
blog.dataoceans.com
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A digital win for our health insurance client! A Health Insurer pivots to paperless to reduce the costs and complexity of paper correspondence, simplify the payment process and enable self-service for members and group administrators. Read more: https://lnkd.in/emJ2E9aw #HealthInsurer #PaymentProcess #Payment #DigitalAdoption #SelfService #MemberExperience #DataOceans #EOP #CCM
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Happy 4th of July! Today, we celebrate the spirit of freedom, innovation, and resilience that defines our great nation. As we honor the courage and vision of those who fought for our independence, we also reflect on the values that drive us forward every day. Wishing everyone a safe and joyous day filled with pride, unity, and celebration! #IndependenceDay #4thofJuly #DataOceans #Freedom #Unity #Celebration
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Case Study: Discover the power of shifting to digital communications! Learn how DataOceans helped a Credit Union deploy a focused eDelivery strategy that reduced costs and drastically improved its member experience. Read more: https://lnkd.in/eMVNiz_q #CreditUnion #eDelivery #DigitalTransformation #DigitalAdoption #MemberExperience
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The transformation of customer experience (CX) is no longer a trend—it's a necessity! Customers expect seamless, self-service options that empower them to manage their interactions effortlessly. To meet these expectations, businesses need robust, extensible technologies that integrate smoothly with existing systems. Learn more: https://hubs.li/Q02DzMsr0 #CustomerExperience #CX #SelfService #Loyalty #CustomerEngagement #DataOceans
Why the transformation of customer experience has become a necessity
blog.dataoceans.com
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DataOceans is proud to recognize our esteemed Advisory Board member, Marietta Colston-Davis, for being selected as one of the 20 Board of Directors to Watch in the country. This prestigious recognition highlights her exceptional leadership, dedication, and impact in the industry. Read more: https://lnkd.in/gVMwTsEF Marietta's achievements and insights inspire us all and pave the way for greater diversity and inclusion in corporate leadership. Congratulations on this remarkable achievement Marietta and your invaluable contributions to DataOceans and beyond! #Leadership #Diversity #Inclusion #BoardOfDirectors #WomenInBusiness #Inspiration #DataOceans #DirectorsToWatch