Catalyst Software

TRUE or FALSE: Customer-led growth can be achieved by your customer success team alone. 🚫 We say FALSE, and here’s why: ✅ The value the customer success team creates for the business matters beyond the CS org; in fact it can steer the direction of the business ⚡ ✅ Growth from the customer base demands a cohesive customer-first strategy throughout the entire lifecycle, requiring all teams to play their part 🤝 ✅ Customers determine the value they receive from your product, so to make it work there has to be transparency of goals and metrics on all sides of the table from the start 🔍 In a recent episode of the The Agile Brand™ with Greg Kihlström podcast, Totango + Catalyst Software Senior Vice President of Global Customer Success, Chris Dishman shared his insights on why customer-led growth must be a company-wide strategy in order to succeed. 🚀 Check it out here 🎧 https://lnkd.in/gWVNVP7q #customersuccess #sales #revenuegrowth #CLG #podcast

🌶️ A spicy question to close out the week from our SVP Global Customer Success Chris Dishman: The customer bought your product for a reason, but do you know what it is? CS teams are increasingly pushed to drive revenue for their organizations, BUT they can only do it when they’re driving value for customers. — So it comes full circle, do you know why your customers bought your product? 🔃 In a recent episode of the Revenue Strategy podcast with Cedric Royer , Chris shared his provocative insights on how the customer success mission is evolving and what it means for the future of the function, for businesses and for CS professionals. ⚡ Catch his big THREE insights and learn how to answer that key question for your business ⬇️ https://lnkd.in/gVx76AFt Catalyst Software #customersuccess #sales #revenue #leadership #podcast

📣 Last call! Women of Customer Success panel and networking happening TONIGHT at the Catalyst office in NYC! If you’re in the NYC area, a CS or GTM leader and keen to meet some of the best and brightest women in the industry, grab a last minute spot to join the conversation and networking tonight! ⬇ 👭 🍷 https://lnkd.in/gQr8g97Z Totango #customersuccess #sales #womenintech #NYC #bettertogether

📣 Attention all Women in Customer Success! Who are Customer Success teams actually selling to? Do businesses fully capture the outcomes CS creates for the organization? And, do customers recognize the value their CS partners are providing? 🤔 If these are some key questions you've been trying to answer, join Women of Customer Success at the Catalyst Software office in NYC on Wednesday, July 10th for an evening of thought leadership, expert insights and fun networking. All CS and GTM professionals welcome! Grab one of the VERY limited tickets NOW 👇 https://lnkd.in/gQr8g97Z #customersuccess #sales #womenintech #NYC #networking

Take-out Tuesday 🍔 Well, kind of 😉 Just like hamburgers & fries 🍟 or tacos & tortilla chips 🌮 somethings are just #BetterTogether! Join us for the GTM Partners Better Together roadshow in ATLANTA, BOSTON, NYC, and SAN FRANCISCO when we bring together the best and brightest GTM executives from sales, marketing, customer success, rev ops and product! On the menu: ✅ Bespoke GTM research ✅ Best-in class GTM case studies ✅ Industry leading thought leadership ✅ Engaging and thoughtful networking Totango + Catalyst Software will be there. Will you? ⏳ Limited invitations available here ⬇ https://lnkd.in/gdDFWqWz #customersuccess #sales #marketing #bettertogether #revenuegrowth

💡 Tuesday’s Pop Quiz: What are 4 ways Marketing can help elevate the impact and value of customer success for the business? 🛑 Ditch the linear funnel 🎇 Cultivate impactful experiences 📊 Use data to steer outcomes 🤝 Unify as ONE revenue team Totango + Catalyst Software CMO, Karen Budell shares more about each of these four opportunities in the latest Demand Gen Report article here ⬇ https://lnkd.in/gzWX5FX6 #customersuccess #marketing #revenue #leadership #Saas

All current data tells us that Saas companies are putting more resources and more strategic focus behind retaining AND growing revenue from the customer base: ↗ 45% of revenue growth comes from expanding existing customers (Saas benchmarks) ↗️ 68% of CS leaders now prioritize expansion versus just adoption & retention (TSIA) ↗️ 67% of CS professionals now have a revenue quota (G2) If this resonates with your current business challenges, join us this WEDNESDAY, June 26th to learn from Totango + Catalyst Software CS & Sales experts Chris Dishman , Charlie Sonnenberg and Mollie Gardner to get their inside best practices on aligning teams, data and processes to hit these new EXPANSION and RETENTION goals. 🚀 Grab a seat ⬇ https://lnkd.in/gcq5Vcmu #customersuccess #sales #revenuegrowth #Saas #revenueops

We’re almost half-way through the year 😯 and here are 4 trends impacting the trajectory of customer success in 2024: 1. Embracing FLEXIBILITY within the CS remit and across individual roles is proving valuable 🤸♀️ 2. Showing a clear ROI is non-negotiable for CS teams wanting to prove impact to the c-suite and the wider organization 📊 3. Securing full GTM alignment is the KEY to driving sustainable business growth 🤝 4. Prioritizing and using the right data, NOT any data, unveils better customer insights 💡 🔥 Hot Take: Which of these are true for your CS team in 2024? Read more from Totango + Catalyst Software SVP Global Customer Success Chris Dishman here ⬇ https://lnkd.in/gxBjfH6K #customersuccess #sales #insights #marketing #revenuegrowth

Today’s the Day! We are thrilled to announce the launch of our Better Together initiative! 🌟 The future of GTM is Better Together for teams, tech and trust A breakthrough initiative designed to bring hope and trust to GTM professionals in enterprise companies facing budget cuts, missed revenue targets, and misaligned teams. ↳ Some key data points that led us to build this initiative: → 56% of companies missed revenue targets last year. → The average enterprise uses 23 GTM tools, often not integrated. → 60% of companies report misaligned sales, marketing, and CS teams. "Missing revenue targets is not a sales, marketing, customer success, or product problem. It’s a go-to-market problem. So the real question is how do we fix go-to-market? One word - Together." Sangram Vajre, Co-Founder and CEO of GTM Partners. Our Valued Partners: Demandbase Clari MadKudu G2 ON24 TechnologyAdvice Totango + Catalyst Software Vidyard ZoomInfo The Better Together initiative combines the power of data and benchmarks with an educational conference series based on our revolutionary 8-pillar GTM Operating System™ framework. This initiative aims to: → Break Down Silos: Unify GTM teams and technologies for a holistic approach. → Deliver Actionable Insights: Leverage our new GTM Benchmark Report and ROI studies to optimize your GTM strategies. → Drive Collaboration: Offer a unique two-for-one ticket model, allowing you to bring a GTM counterpart to any event city. Get Inspired: Learn from workshops, problem-solving sessions, and best practices. Align Your GTM Team: Burn down silos and build a high-performing GTM team. Build Your GTM Tech Stack: Apply lessons from real-world GTM tech stacks. Exclusive Access: Invitation-only event for Director-level and above GTM leaders. 🔗 Request your invitation now from the comments and be a part of transforming your GTM strategy. #BetterTogether #GTMStrategy

Monday Motivation! 💜 "How do you motivate diverse teams to stay engaged and excited about their work every day?" Totango + Catalyst CMO, Karen Budell says it’s all about helping individuals and teams understand the greater IMPACT of their work at the business level. Feeling part of THE business mission is one key in fostering a sense of value and purpose for individuals and teams. 🔑 Kudos to Fast Company for sharing these insights from amazing leaders 🙌 Check them out ⬇ https://lnkd.in/dR9EnETx #customersuccess #marketing #CMO #leadership #teamwork