🚨 🗞️ 🚨 Thanks to reviewers, #Calabrio ONE has received 83 reports, including five #1 ranked reports from G2! This recognition reflects our unmatched service and innovation, and the trust customers place in our solutions! Learn why: https://bit.ly/3W6KZj9 #contactcenters #WFM
Calabrio, Inc.
Software Development
Minneapolis, MN 45,243 followers
For Agents. For Brands. For Success.
About us
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
- Website
-
http://www.calabrio.com
External link for Calabrio, Inc.
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- Minneapolis, MN
- Type
- Privately Held
- Founded
- 2007
- Specialties
- Call Center, Customer Interaction, VoIP, Call Recording, Quality Management, Workforce Management, Workforce Optimization, Speech Analytics, Performance Management, Workforce Engagement Management, Contact Center, Customer Experience, Employee Engagement, and Analytics
Products
![Click here to view Calabrio ONE]()
Calabrio ONE
Workforce Management Software
Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, interaction analytics and data management—equips you with a complete toolset to unlock the tremendous value buried within your contact center and to transform your entire business. One true-cloud, seamless solution combines workforce optimization tools with powerful agent engagement and voice-of-the-customer analytics tools.
Locations
-
Primary
Get directions
241 North 5th Avenue
Suite 1200
Minneapolis, MN 55401, US
-
Get directions
12 Melcombe Place Marylebone
London, NW16JJ, GB
-
Get directions
Linnégatan 87
Stockholm, SE-104 51, SE
-
Get directions
595 Burrard St
Suite 423
Vancouver, British Columbia V7X, CA
Employees at Calabrio, Inc.
Updates
-
Congratulations to Elmarie Van Der Westhuizen from Standard Bank Group for being awarded our Contact Centre Spotlight: Unsung Hero Award for July 2024. 🏆 Elmarie was nominated for her significant contribution to the Bank's successful workforce management strategy and upgrade project, providing leadership and guidance. Her WFM subject matter expertise has been instrumental in the collective success of the team ✨👏 Calabrio's Contact Centre Spotlight: The Unsung Hero Award is a chance to spotlight the incredible individuals within the contact centre industry who demonstrate exceptional dedication, commitment, and contributions behind the scenes. #calabrioccspotlight #resourceplanner #wfm #contactcentre
-
-
Home to our global headquarters, Minneapolis is hosting the 2024 🇺🇸 🏅 🇺🇸 U.S. Olympic Team Trials for gymnastics this week! #Calabrio welcomes these unbelievable athletes to our hometown, including Minnesota's own medal-winner Sunisa Lee (go Suni)!
-
-
Are your WFM and QM teams struggling with alignment? Join our upcoming webinar on July 23rd with Calabrio’s very own Graeme Meikle and Neil Rigby, Customer Care Operational Delivery Lead at John Lewis Partnership and discover how to foster collaboration between WFM and QM teams, share insights, and improve first-contact resolution rates and handling times. 📈 Don’t miss this chance to gain actionable strategies from the UK’s leading retailer for enhancing your contact centre’s performance. Register now 👉 https://bit.ly/3XHfxt1 #ContactCentre #WFM #QM
-
Our 2024 Summer Release is making waves! Read the press release to learn about Calabrio's latest technology and advancements for contact centers here: https://bit.ly/4bkzbhH. #Calabrio #AIinnovation #contactcenters
-
-
Plan to attend Calabrio's 2024 Summer Release Webinar:June 25 or 27 to learn about the latest innovations we've introduced for greater efficiencies, employee engagement and customer satisfaction! #contactcenter #CX #AI
Grab your 🕶️ , save your spot in the ☀️ and don't forget to🚰 ! Join the thousands who attend our annual Summer Release webinar! This year, Calabrio panelists will provide: + A demo of the Calabrio ONE suite + A sneak-peek into our most exciting 2024 announcements + Details on the latest innovations for gaining greater insights, streamlining your quality processes and optimizing your contact center. Sign up for Calabrio's Summer of AI Innovation free webinar today! #Calabrio #SummerRelease #ContactCenter
This content isn’t available here
Access this content and more in the LinkedIn app
-
Hearing about customers' contact center challenges helps us provide innovative solutions today and anticipate and address future needs. One of our favorite ways to learn from customers is at Calabrio's Customer Advisory Board meetings, like the one recently held in Minneapolis. Big thanks to all the customers who attended our June session! Want to network with peers, consult with Calabrio experts, learn about our latest solutions, and broaden your knowledge? Join us at C3, our annual customer event in September: https://bit.ly/3bwzubm #calabrio #customerexperience #WFM
-
-
We will be celebrating Juneteenth in our communities and continuing to work toward an equitable future for all. In honor of Juneteenth, June 19, is a holiday for U.S. Calabrio employees and our Minneapolis office will be closed. Read about our award-winning workplace and culture: https://bit.ly/3EMWjFQ #Juneteenth #calabrio
-
-
Sign up now for Calabrio's Summer Release webinar, June 25 & 27 for a Calabrio ONE suite demo, a sneak-peek into our most exciting 2024 news and more. https://bit.ly/4e1WfUY
-
Love learning how we help customers' contact centres! Thanks for sharing SVL! 😻 😻 😻
We supported Animal Friends Insurance to effectively implement Calabrio, Inc.'s Workforce Management (WFM) system into their customer contact centre. As a leading UK pet insurance company, Animal Friends needed a WFM system which would: 📊 Minimise manual forecasting efforts. ⏱️ Enhance tracking and monitoring of contact centre adherence. 📈 Enable more real-time analytics and data insights. 📞 Reduce wrap-up time on actionable activities following a customer call. 📱 Improve overall average handling time (AVHT). Together, our work has resulted in an approximate 10% increase in contact centre adherence which has also led to a rise in productivity. 👏 Animal Friends’ Resource and Planning Manager, Neil Inder, and Real Time Analyst, Jack Smith, tell us more in our latest case study! 👇
SVL and Animal Friends Insurance: Increasing Contact Centre Adherence | SVL Business Solutions
https://www.svlbusinesssolutions.com