Sign up now for Calabrio's Summer Release webinar, June 25 & 27 for a Calabrio ONE suite demo, a sneak-peek into our most exciting 2024 news and more. https://bit.ly/4e1WfUY
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🚨 🗞️ 🚨 Thanks to reviewers, #Calabrio ONE has received 83 reports, including five #1 ranked reports from G2! This recognition reflects our unmatched service and innovation, and the trust customers place in our solutions! Learn why: https://bit.ly/3W6KZj9 #contactcenters #WFM
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Congratulations to Elmarie Van Der Westhuizen from Standard Bank Group for being awarded our Contact Centre Spotlight: Unsung Hero Award for July 2024. 🏆 Elmarie was nominated for her significant contribution to the Bank's successful workforce management strategy and upgrade project, providing leadership and guidance. Her WFM subject matter expertise has been instrumental in the collective success of the team ✨👏 Calabrio's Contact Centre Spotlight: The Unsung Hero Award is a chance to spotlight the incredible individuals within the contact centre industry who demonstrate exceptional dedication, commitment, and contributions behind the scenes. #calabrioccspotlight #resourceplanner #wfm #contactcentre
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Are your WFM and QM teams struggling with alignment? Join our upcoming webinar on July 23rd with Calabrio’s very own Graeme Meikle and Neil Rigby, Customer Care Operational Delivery Lead at John Lewis Partnership and discover how to foster collaboration between WFM and QM teams, share insights, and improve first-contact resolution rates and handling times. 📈 Don’t miss this chance to gain actionable strategies from the UK’s leading retailer for enhancing your contact centre’s performance. Register now 👉 https://bit.ly/3XHfxt1 #ContactCentre #WFM #QM
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Our 2024 Summer Release is making waves! Read the press release to learn about Calabrio's latest technology and advancements for contact centers here: https://bit.ly/4bkzbhH. #Calabrio #AIinnovation #contactcenters
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Plan to attend Calabrio's 2024 Summer Release Webinar:June 25 or 27 to learn about the latest innovations we've introduced for greater efficiencies, employee engagement and customer satisfaction! #contactcenter #CX #AI
Grab your 🕶️ , save your spot in the ☀️ and don't forget to🚰 ! Join the thousands who attend our annual Summer Release webinar! This year, Calabrio panelists will provide: + A demo of the Calabrio ONE suite + A sneak-peek into our most exciting 2024 announcements + Details on the latest innovations for gaining greater insights, streamlining your quality processes and optimizing your contact center. Sign up for Calabrio's Summer of AI Innovation free webinar today! #Calabrio #SummerRelease #ContactCenter
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Hearing about customers' contact center challenges helps us provide innovative solutions today and anticipate and address future needs. One of our favorite ways to learn from customers is at Calabrio's Customer Advisory Board meetings, like the one recently held in Minneapolis. Big thanks to all the customers who attended our June session! Want to network with peers, consult with Calabrio experts, learn about our latest solutions, and broaden your knowledge? Join us at C3, our annual customer event in September: https://bit.ly/3bwzubm #calabrio #customerexperience #WFM
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We will be celebrating Juneteenth in our communities and continuing to work toward an equitable future for all. In honor of Juneteenth, June 19, is a holiday for U.S. Calabrio employees and our Minneapolis office will be closed. Read about our award-winning workplace and culture: https://bit.ly/3EMWjFQ #Juneteenth #calabrio
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Love learning how we help customers' contact centres! Thanks for sharing SVL! 😻 😻 😻
We supported Animal Friends Insurance to effectively implement Calabrio, Inc.'s Workforce Management (WFM) system into their customer contact centre. As a leading UK pet insurance company, Animal Friends needed a WFM system which would: 📊 Minimise manual forecasting efforts. ⏱️ Enhance tracking and monitoring of contact centre adherence. 📈 Enable more real-time analytics and data insights. 📞 Reduce wrap-up time on actionable activities following a customer call. 📱 Improve overall average handling time (AVHT). Together, our work has resulted in an approximate 10% increase in contact centre adherence which has also led to a rise in productivity. 👏 Animal Friends’ Resource and Planning Manager, Neil Inder, and Real Time Analyst, Jack Smith, tell us more in our latest case study! 👇
SVL and Animal Friends Insurance: Increasing Contact Centre Adherence | SVL Business Solutions
https://www.svlbusinesssolutions.com
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