You're struggling with computer repairs piling up. How can you streamline your process with technology tools?

📌 Acumular tickets pode ser frustrante e atrapalhar inclusive nossa vida pessoal e profissional. Para ajudar-nos a organizar-nos, existem diversas ferramentas para auxiliar-nos no trabalho e otimizar nossa produtividade. Softwares como MemTest86 ou o HD Tune ajudam a diagnosticar problemas de memória e disco rígido, por exemplo. Soluções remotas, como o TeamViewer e AnyDesk, permitem o acesso e controle de outros dispositivos remotamente; o que facilita muito nos atendimentos que não precisam de visitação para resolvermos. Aplicativos- como Trello e Asana- ajudam a organizar e acompanhar o andamento dos tickets/atendimentos para priorizar os casos mais urgentes e nenhum caso ficar para trás ou aguardando atendimento na fila.

I agree however some don't have a place for inventory, there make sure you have a static free area; a rubber floor matt a table big enough for your repair tools and make sure you leave them on ir in table area and if space is limited and your workload has become over loaded due to more workload. Ask your supervisor for help, ask for a day to catch up with repairs and do so till it's manageable. If you continue to get overloaded it's time to re-evaluate the PCs that are breaking down, who fixed the system prior to you. If it's the same part, etc.

Une solution opensource pour les entreprises qui permet de cartographier,referencer et attribuer le materiel d'une manière efficace et offrir la capacité de gérer les décharges et le stock de pièces et ainsi coordonner toute cette base avec l'ia serait la meilleure chose possible à faire

Inventory apps are only as good as they are updated with changes to the inventory. It helps to use an Excel or similar spread sheet app to document changes to the inventory to corroborate the accuracy of the inventory.

J'ai notamment constaté que des bancs d'essai sont nécessaires dans le cas où l'ordinateur n'est plus opérationnel. Diversifier son parc informatique n'est plus un souci dans ce cas.

Diagnostics are good when the problem is consistent. Intermediate problems diagnostic tool would be error logs or a error message. Determine if problem is hardware or software.

Étudier et analyser les données collectées pour chaque problème permet de créer un manuel adapté pour son parc et permet aussi d'échange toutes ces informations avec d'autres collaborateurs sur le terrain

Repair guides can help get prepared for a problem, research the possible causes and find the solutions to have on hand when you get to the computer.

Membahas soal urgency, saya memperhatikan seberapa pentingkah dan seberapa butuh kah issue yang saya dapat, saya melakukan manajemen terlebih dahulu untuk issue yang pernah saya dapatkan Misal, ketika ada user mengalami masalah pada software, terutama email, dilihat dari level urgensi nya, dan jika dilihat begitu penting dan diminta cepat, saya eskalasi kepada user untuk melakukan remote support / onsite jika dibutuhkan, karena semakin tinggi level urgensi nya, semakin diprioritaskan Dan jika ada case yang tidak terlal penting dan tidak diminta dikerjakan dengan cepat, informasi kan kepada user bahwa akan dikerjakan secara bertahap (dikerjakan yang urgensi paling tinggi jika ada) .