You have a colleague who is not receptive to feedback. What can you do to get them to listen?

2 Choose the right time and place

Timing and setting can make a big difference in how your colleague responds to your feedback. Avoid giving feedback when they are busy, stressed, or distracted. Instead, choose a time when they are calm, focused, and open to a conversation. Also, avoid giving feedback in public or in front of other people, as this may make them feel embarrassed or attacked. Instead, choose a private and comfortable place where you can talk without interruptions or distractions.

3 Be specific and constructive

When you give feedback, be specific and constructive. Avoid vague or general comments that may confuse or frustrate your colleague. Instead, use concrete examples and data to illustrate your points and show how they can improve. Avoid negative or harsh words that may hurt or offend your colleague. Instead, use positive and respectful language that acknowledges their strengths and efforts. Avoid imposing your opinions or preferences on your colleague. Instead, offer suggestions and alternatives that they can consider and choose from.

4 Listen and ask questions

Feedback is not a one-way communication, but a two-way dialogue. Listen to what your colleague has to say and how they react to your feedback. Try to understand their point of view and their reasons for doing things differently. Ask open-ended questions that invite them to share their thoughts and feelings, and show that you are interested and curious. Avoid arguing or debating with your colleague, as this may escalate the conflict and damage the relationship. Instead, seek to find common ground and mutual understanding.

5 Follow up and support

Feedback is not a one-time event, but an ongoing process. Follow up with your colleague after giving feedback and see how they are doing. Offer your support and assistance if they need it, and praise their progress and achievements. Show that you care about their success and well-being, and that you are not just criticizing them. Keep the communication open and friendly, and maintain a positive and professional relationship with your colleague.