Frequently Asked Questions

Find answers to commonly asked questions about selling or trading your gear with KEH. Have more questions? See all our FAQs or contact our Gear Experts

• Why is selling to KEH better than listing on eBay or Craigslist?

  We remove all the hassle of listing individual items on marketplace sites, where they are not guaranteed to sell. No back-and-forth haggling with flakey bidders, no returns, no scammers, no closing costs—with KEH, everything’s on the up and up.

• Should I expect any hidden costs in the process?

  No, there are no hidden costs. Shipping to us is free. If you accept the final offer, that is the amount that will be paid out to you. If you decide you want to keep your gear, we’ll ship it back to you free of charge.

• What happens if I change my mind?

  No harm, no foul. We’ll ship you back your gear, at no cost to you.

• How do I determine which condition to choose for my gear on the online estimator?

  If you’re not sure, don’t worry, we’ll inspect your gear to assess its condition once it is sent to us. In the meantime, in general most of the gear we receive falls under the “Excellent” grade. We suggest you look up the quoted value for multiple condition grades, so you can see a range on which to base your expectations. For further reference, we list our standards for our grading system here.