Kitchen
Accessibility and suitability
Laundry
Basics
Parking and transportation
Bathroom
General
Health and safety
Services and conveniences
Family friendly
Show reviews that mention
Filters
Pros. This hotel is in an excellent location if you're going to be traveling around Los Angeles. I was in town with my wife to meet our new nephew for the first time, and this place was conveniently located near LAX and next to the Howard Hughes shopping center (a really nice place). It's right near the 405 freeway, which is what everyone in LA uses to go back and fourth from the beach to the inland bits (the valley). Anyhow: I prefer to stay at extended stay hotels when I travel, because I follow a really strict bodybuilding diet, and being able to cook and store my own food is mandatory. The location was excellent, and the room was decent (clean, small kitchen, but usable).
Cons. Well, here's where this hotel got a bad review in my book: customer service. My wife and I went to check into the hotel at night time (around midnight), and when we got into the front lobby, we were greeted by another guest who told us he had already called the hotel, and was told they were sending an employee down to the front desk to check him in -- 30 minutes prior. After we waited for a while, the other guest went and called the hotel back again (using the hotel's built-in phone system), and was told that an employee was on the way down again. After waiting an additional 30 minutes (my wife and I had been here about 45 minutes by this point), I got on the phone myself and called the hotel. I was immediately transferred to a calling service where the person told me that they've been trying to contact the employee on duty, but nobody has been answering their phone. They told me that there was nothing they could do except hunt around for the employee myself, and then put my on hold for 15 minutes and didn't answer my questions. So... After I got put on hold by the calling service, I then started wandering through the hotel with the other guests (who were still waiting to check in), banging on the doors of the communal areas. After banging on the door of the main laundry room (on the first floor), we were hesitantly greeted by the front lobby person on staff who must have been sleeping or something in the laundry room >.> So the entire time we were out there in the lobby waiting, calling the hotel, etc., this person was in the laundry room sleeping (I assume). So frustrating. We finally went to check in, were given our key cards (about time), and were then told that even though we pre-booked the standard King room, they only had a smoking version available. If you're not a smoker, and have ever slept in a smoky room, you know what I'm talking about: it's gross. So, I asked the lady to please just change our room or something, and she gave us a queen room (fine: I figured I'd argue about it later, but by this time I was exhausted, frustrated, and half-awake). So then my wife move ALL OUR STUFF into our new room, get into bed, and what happens??? The fire alarm starts beeping... Apparently the batteries had died on the fire alarm, so it was beeping every 3 seconds, making it impossible to sleep. So then I called the front desk, and was told to move into another room. So I go downstairs again (thankfully the lady had stayed at the desk this time), get a new room key, and go to the new room. And guess what I find in the new room? It was the room I had originally reserved!!!! It was a normal king room with no smoking. Sigh. I was so incredibly frustrated, that after moving all my stuff out of the first room, and into the second room (which we had reserved originally anyhow), that I just completely gave up. This was easily the worst hotel experience of my life.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities provided by the hotel?
The hotel offers amenities such as a 24-hour front desk, complimentary breakfast, laundry facilities, free Wi-Fi, air conditioning, a microwave, refrigerator, and a picnic area with a grill.
What can I expect from the hotel's customer service?
Guests have praised the staff for their friendly and excellent customer service. However, some reviews have mentioned instances of rude or unprofessional behavior.
How is the cleanliness of the rooms at the hotel?
Guests have reported mixed experiences with room cleanliness, with some mentioning clean, quiet, and comfortable rooms, while others have expressed concerns about dirty carpets, unpleasant smells, and the presence of bugs.
Is parking available at the hotel?
Yes, the hotel provides parking for guests. However, some guests have mentioned that the parking lot needs cleaning and that there are additional charges for parking.
What are the best times to visit the hotel?
The hotel's convenient location near LAX, restaurants, and shopping centers makes it an ideal choice for travelers. However, some guests have suggested that the hotel would benefit from renovations and improvements in cleanliness.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Elevator
Several guests mentioned noise disturbances from the elevator, so consider requesting a room away from the elevator to ensure a quieter stay.
Check Room Amenities
Some guests reported missing or inadequate room amenities, such as towels, utensils, and basic toiletries. It's advisable to check the room amenities upon arrival and request any missing items promptly.
Consider Room Renovations
Several guests highlighted the need for room renovations, citing issues with cleanliness, old furnishings, and unpleasant odors. It may be beneficial to inquire about recently renovated rooms or request a room inspection before check-in.
Verify Breakfast Options
While the hotel advertises complimentary breakfast, some guests were disappointed by the limited breakfast options, such as only offering coffee and snack bars. It's recommended to verify the current breakfast offerings to manage expectations.
Inquire About Parking Permit
Guests reported receiving warnings about parking permits after their cars were at risk of being towed. It's advisable to inquire about parking permits upon check-in to avoid any inconvenience.
Address Accessibility Concerns
Some guests mentioned issues with accessibility, including a lack of bathroom amenities for individuals with disabilities. If accessibility is a concern, it's recommended to confirm the availability of necessary facilities before booking.
Request Updated Bedding
Several guests expressed dissatisfaction with the quality of bedding, citing discomfort and worn-out blankets. Consider requesting updated bedding upon check-in for a more comfortable stay.
Confirm Room Cleanliness
Multiple guests reported cleanliness issues, including dirty carpets and unpleasant odors. It's advisable to inspect the room upon arrival and promptly report any cleanliness concerns to the staff.
Explore Nearby Dining Options
The hotel's proximity to restaurants and shopping centers was praised by guests. Take advantage of the nearby dining options and entertainment venues for added convenience during your stay.
Address Noise Concerns
Some guests mentioned noise disturbances from neighboring rooms and the surrounding area. If sensitive to noise, consider requesting a quieter room location or bringing earplugs for a more peaceful stay.
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Extended Stay America Suites - Los Angeles - Lax Airport is located at 6531 South Sepulveda Blvd. in Westchester, 6.8 miles from the centre of Los Angeles. Venice Canal Historic District is the closest landmark to Extended Stay America Suites - Los Angeles - Lax Airport.
Check-in time is 15:00 and check-out time is 11:00 at Extended Stay America Suites - Los Angeles - Lax Airport.
Yes, Extended Stay America Suites - Los Angeles - Lax Airport offers free Wi-Fi.
Extended Stay America Suites - Los Angeles - Lax Airport is 3 miles from Los Angeles. Extended Stay America Suites - Los Angeles - Lax Airport is 4 miles from Santa Monica.
KAYAK scours the web for all room deals available at Extended Stay America Suites - Los Angeles - Lax Airport in Los Angeles and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Extended Stay America Suites - Los Angeles - Lax Airport and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Extended Stay America Suites - Los Angeles - Lax Airport.
Distance to city centre | 6.8 mi |
---|---|
Nearest airport | Los Angeles |
Distance to airport | 2.8 mi |