Did you receive a delivery you’re not completely satisfied with? Usually, we can quickly provide a credit when you report a problem through the Instacart app or website. You have up to 4 days after pickup or delivery to self-report an issue with your order.

You can let us know about these issues—

  • Missing items
  • Incorrect items
  • Expired, damaged, or spoiled items
  • Poor replacements

If it’s been more than 4 days, or you prefer a refund over a credit, reach out to us for help. We can make things right up to 7 days after you receive your order. Visit Refunds and returns to learn more about refunds.

To report an order issue in-app—

1. Tap Orders under the Account tab.

2. Tap Get help on the relevant order.

3. Tap the issue you experienced.
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4. If you selected an item issue, choose the affected item(s).

5. Select a credit to your Instacart account or tap Help Center to contact support.

NOTE: Not all item issues automatically trigger a credit. Certain order types (ex. EBT) aren’t eligible for credit, and certain items may require in-store returns for refunds. 
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To report an order issue on the website—

1. Click the 3 horizontal lines in the upper left corner and select Your Orders.

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2. Click Report a problem on the relevant order. 

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3. Select the issue you experienced.

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4. If you selected an item issue, choose the affected item(s).

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5. If you selected an issue under Other issues, choose the specific issue.

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6. Select a credit to your Instacart account or click Help Center to contact support.

NOTE: Not all item issues automatically trigger a credit. Certain order types (ex. EBT) aren’t eligible for credit and you might see a refund option instead, and certain items may require in-store returns for refunds.

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You can repeat these processes for additional order issues.

You’ll get an email confirmation right away for any credits or refunds, and we’ll let you know as soon as any other issues are resolved. We may issue a refund or credit up to the amount you paid for an item, and you might receive a partial refund or credit for that item if only a portion of an item is missing or damaged. 

See the following options for more information about order issues:

Order in progress

Problem with a recent order

Creating a new order

Order never arrived