'This is not a drill': How emergency alert terrified an entire nation - as Britain prepares for its own alert exercise

  • A false alarm warning of nuclear attack was triggered in Hawaii in January 2018
  • Residents said tearful goodbyes believing they had minutes left to live  

At 3pm, mobile phones and tablets across Britain will vibrate and play an alarm as part of a test of the UK's Emergency Alert service.  

A brief message will flash on the screen, assuring owners that this is a test and there is no reason to worry. Although, there is considerable anger over the plan, with the Government being accused of acting like a nanny state. 

Ministers will hope there is no reason for people to worry, but a botched test in Hawaii in January 2018 saw people cowering in shelters in the belief that World War III was about to start with intercontinental ballistic missiles on their way to wipe out the string of paradise islands in the Pacific Ocean. 

For more than 30 minutes, the alert, issued by the Hawaii Emergency Management Agency (HEMA), remained in place

It warned: 'Emergency Alert: BALLISTIC MISSILE THREAT INBOUND TO HAWAII. SEEK IMMEDIATE SHELTER. THIS IS NOT A DRILL.'

Officials scrambled to notify citizens that there was no inbound ballistic missile threat, but it took 38 minutes to issue an all-clear phone alert because it had to be sent manually

Officials scrambled to notify citizens that there was no inbound ballistic missile threat, but it took 38 minutes to issue an all-clear phone alert because it had to be sent manually

A test of Hawaii's emergency alert system in January 2018 caused mass panic after an employee accidently sent out the wrong message to the island's 1.4 million residents - who feared they were minutes away from nuclear Armageddon

A test of Hawaii's emergency alert system in January 2018 caused mass panic after an employee accidently sent out the wrong message to the island's 1.4 million residents - who feared they were minutes away from nuclear Armageddon 

The 1.4 million residents and thousands of tourists were in panic, believing a rogue nation had launched a volley of nuclear missiles which were minutes away from turning the volcanic islands into radioactive wasteland. 

Hollywood A-listers and PGA golf stars were among those who thought their life expectancy was shorter than a rookie First World War fighter pilot.  

CLICK TO READ MORE: What to expect at 3pm on Sunday  

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Motorists abandoned their cars and sought shelter in road tunnels, hoping to escape the initial blast which was likely to vapourise anyone above ground. 

Actor Jim Carrey was among those affected by the false alarm. He wrote on Twitter: 'I woke up this morning in Hawaii with ten minutes to live.' 

A HEMA employee had been tasked with sending an alert during a shift changeover at the centre's headquarters at 8am on Saturday, January 13, 2018. The test was only intended to reach an internal audience to test their readiness, however, when scrolling down the option screen on the computer system, the worker chose the wrong option sending the doomsday message to everyone with a smartphone on the island. 

The false alert was issued at 8.07am and was not cancelled until 8.45am, by which time the islands' residents and guests had been terrified - with many sending messages to loved ones saying goodbye.  

The agency sent the false alert at 8:07 a.m. on Jan. 13. The cancellation notification didn't go out until 8:45 a.m. 

Hawaii is within the range of North Korea. It, along with Alaska, are the most vulnerable states to a threat to a missile strike from Kim Jong Un's nation

Hawaii is within the range of North Korea. It, along with Alaska, are the most vulnerable states to a threat to a missile strike from Kim Jong Un's nation

In the 38 minutes that it took for the second alert to be issued, thousands sought to seek cover. They piled into their cars to drive to a shelter and only later learned that it had been a mistake

In the 38 minutes that it took for the second alert to be issued, thousands sought to seek cover. They piled into their cars to drive to a shelter and only later learned that it had been a mistake

Hawaii Civil Defense startled Hawaii residents early one morning by sending a Civil Defense alert via cellular phones that a nuclear missile was heading towards Hawaii and to take cover

Hawaii Civil Defense startled Hawaii residents early one morning by sending a Civil Defense alert via cellular phones that a nuclear missile was heading towards Hawaii and to take cover

Honolulu is seen on the Saturday morning when a false alert of an inbound ballistic missile sent residents running for shelter in terror

Honolulu is seen on the Saturday morning when a false alert of an inbound ballistic missile sent residents running for shelter in terror

Speaking at the time, Hawaii resident Kimberly McMurray told CNN:'I wasn't sure if I should text my family because I was honestly more worried about the fear and helplessness they would feel,'

'I debated sending a text at all, but felt that if I only had minutes left, I wanted them to know we loved them.'

Lori Citro, whose daughter lives in Hawaii, told CNN how she broke down in tears when she heard from her, saying the 38 minutes 'seemed like an eternity'.

'The good-byes, 'I love yous' and finally quite thankfully, the message it was a mistake or a hoax.'

On the H-3, a major highway north of Honolulu, vehicles sat empty after drivers left them to run to a nearby tunnel after the alert showed up, the Honolulu Star-Advertiser reported.

The police were aware within five minutes that the alert had been a false alarm, yet it took more than 30 minutes for the original terrifying message to be retracted. 

Tick tock of terror: Timeline of Hawaii missile alert blunder

The missile threat mistakenly sent Saturday by Hawaii officials came just a few minutes after a shift change at state Emergency Operations Center in Diamond Head Crater. Here's a timeline of what happened:

8:05 a.m. - Workers initiate routine test of the emergency alert system.

8:07 a.m. - A worker mistakenly hits the button to send the emergency warning reading: 'BALLISTIC MISSILE THREAT INBOUND TO HAWAII. SEEK IMMEDIATE SHELTER. THIS IS NOT A DRILL.'

8:10 a.m. - The head of the Emergency Management Agency, state adjutant general Maj. Gen. Joe Logan, confirms with U.S. Pacific Command that there was no missile launch. Honolulu police are notified of the false alarm.

8:13 a.m. - The state issues a cancellation that prevents the message from being sent to phones that hadn't previously received, such as those out of cellphone coverage range or who had phones turned off.

8:20 a.m. - The Emergency Management Agency issues public notification of cancellation on Facebook and Twitter.

8:24 a.m. - Gov. David Ige retweets the cancellation notice.

8:30 a.m. - Ige posts cancellation notice on his Facebook page.

8:45 a.m. - Cancellation of warning sent to cell phones: 'There is no missile threat or danger to the State of Hawaii. Repeat. False Alarm.' The state said it issued the cancellation after getting authorization to do so from the Federal Emergency Management Agency.

Source: AP 

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Police reported they were being flagged down on the street by worried members of the public seeking directions to the nearest bomb shelter, believing the warning message broadcast to their phones was genuine. 

One man, James Sean Shields, claimed in a lawsuit that his heart attack was triggered by the false alert. 

As well as phones, the message flashed up on television networks and brought live sports events to a halt. 

According to the lawsuit, Shields and his girlfriend were heading for a pleasant day at Sandy Beach on that Saturday morning when they received the alert on their cell phones.

They both believed the message was true and 'were extremely frightened' and thought 'they were shortly going to die', according to the lawsuit.

The couple decided that, if they were going to perish, they might as well die together on the beach.

Reichel's son, who is in the Hawaii Army National Guard, called her saying the threat was real and asked what they planned to do to seek shelter.

The couple then called their loved ones as they drove to the beach. Shields began to feel a 'severe and painful burning in his chest' after he called his son and daughter.

Shortly after, Shields went to a community clinic, where he suffered cardiac arrest.

Shields was taken to Straub Medical Center where he was diagnosed with a heart attack and had to receive life-saving CPR, defibrillation, and eventual surgery, his lawsuit states.

A doctor resuscitated him, while arriving paramedics assisted him further.

During the frightening ordeal, the couple had no idea that at 8.45am, a new alert had been sent out through the state's Emergency Management Agency.

'There is no missile threat or danger to the State of Hawaii. Repeat. False Alarm,' it read.

It was quickly discovered that the false alert was sent out by a Hawaii Emergency Management Agency employee who 'pushed the wrong buttons' during an internal drill that had been timed to coincide with a shift handover.

Officials said the employee who made the mistake wasn't aware of it until mobile phones in the command center began displaying the alert.

'This guy feels bad, right. He's not doing this on purpose - it was a mistake on his part and he feels terrible about it,' Vern Miyagi, then-administrator of the Hawaii Emergency Management Agency, said at the time.

Miyagi said the employee had been with the agency for 'a while' and that he would be 'counseled and drilled so this never happens again' - but stopped short of saying whether there would be disciplinary measures.

Hawaii Governor David Ige apologized to Hawaiians for the error.

'I am sorry for the pain and confusion it caused,' he said. 'I, too, am extremely upset about this and am doing everything I can do to immediately improve our emergency management systems, procedures, and staffing.'

Shields' lawsuit names the state of Hawaii and Miyagi as defendants.

It also names unidentified state employees, individuals, and entities responsible for the missile alert. The suit seeks unspecified damages.

'We're going to reserve any comment until we have had a chance to review the claims,' said Richard Rapoza, a spokesman for the Hawaii Emergency Management Agency

State attorney general spokesman Krishna Jayaram said his office will review the complaint carefully and respond in due course. Miyagi declined to comment.

Shields' lawsuit comes the same week the US Department of Homeland Security issued its recommend changes to the nation's emergency alert system.

The report calls for mandating that software vendors include message preview and cancelling features in their alert software.

It also recommends requiring that software vendors provide training to officials using their products.

The agency issued the report after Sen Mazie Hirono of Hawaii asked it to examine the Federal Emergency Management Agency's role in the false missile alert.

Multiple investigations blamed the alert on human error and inadequate management safeguards — factors outside FEMA's purview.

The recommendations don't address those causes, but address alert problems identified in other states. FEMA says it agrees with the recommendations

State emergency managers have already implemented a two-person verification for alerts and an automated all-clear signal that can be used in the future.

How Hawaii was gripped by panic as phones and TV stations broadcast false missile warning

Panic and terror gripped residents and visitors in Hawaii on Saturday after authorities said there was an incoming ballistic missile only to later clarify that it was a false alarm.

Social media users posted videos, photos, and testimonials about residents hurriedly taking up shelter while thinking they were under attack.

 'I was sitting in the bathtub with my children, saying our prayers,' Hawaii state representative Matt LoPresti told CNN in emotional interview after false missile alert. 

One Twitter user wrote: 'My family was hiding in the garage. My mom and sister were crying. It was a false alarm, but betting a lot of people are shaken'

One Twitter user wrote: 'My family was hiding in the garage. My mom and sister were crying. It was a false alarm, but betting a lot of people are shaken'

One Twitter user wrote: 'My family was hiding in the garage. My mom and sister were crying. It was a false alarm, but betting a lot of people are shaken.'

'Talking to loved ones in Hawaii, the reality of the situation is everyone thought they were going to die for 40-minutes,' tweeted another Twitter user. 

'Let that sink in. Extremely traumatizing and please send your love to everyone there.'

Current NBA star Karl-Anthony Towns tweeted: ‘Words cannot describe the relief my family and I feel that the alarm in Hawaii was false.

‘My girlfriend was born and raised in Hawaii and with most of her family there, the panic was real.

‘We should thank god for every day no matter the struggles and tell our family we love them.’ 

CNN host Jake Tapper tweeted: 'So sorry for all the people in Hawaii who went through that - we know someone who's there with her family.

'Crying in closet texting goodbyes to loved ones, husband shielding their baby. Sounds traumatic. Hang in there, folks.' 

Maureen McCormick tweeted: 'My family in Hawaii got a phone alert and hid in the bathroom with kids for a good 10 minutes thinking "This is going to be it."

'So terrifying.' 

Lorenza Ingram, a producer for CNN, told the network: 'We got alerts on our phone… we opened our sliding glass door to look out onto the beach, we saw probably 10 different families running, not walking, running back to their room.' 

Another CNN producer, David Shortell, told the network: 'There was a bit of running and shouting after [the alert was received]… People were nervous.' 

Shortell described 'a pretty harrowing 15 minutes' huddling in a garage with families and young children.   

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