Is Axos Bank Safe and Legit
Is Axos Bank safe and legit? Find out if Axos is a good bank and learn more about its pros, cons, and common complaints.
Axos Bank is known for its rewards checking and high-yield savings accounts. You can get rates higher than what you'd typically find at a traditional bank. Plus, there are no monthly fees to worry about.
But is Axos Bank a secure place to keep your money?
Below, find out if Axos really is a safe online bank and whether it's right for you.
How Does Axos Bank Keep You Safe?
Axos Bank is a legitimate online bank based in San Diego, California. As a full-service bank, it offers a variety of bank accounts, loans, and investment services.
Here are some of the features Axos Bank uses to protect your account:[1]
- FDIC Insurance: Axos Bank is a member of the FDIC. Money in your bank account is protected up to $250,000.
- SSL Encryption: Data encryption scrambles your sensitive information and keeps your private data private.
- Firewalls: These scan for potential security risks and help to block any unauthorized access.
- Automatic Logouts: If you're inactive for a period of time, you'll be automatically signed out to protect against others using your account.
- Fraud Monitoring: Axos Bank monitors your account for fraudulent activity.
- 2-Factor Authentication: Multiple steps of identity verification help to keep your account secure.
- Anti-Virus and Malware Protection: Axos regularly updates their virus and malware protection software.
Axos Bank Products and Features
Axos offers a comprehensive range of products and services. Here's a closer look at what you can expect from each account type:
Checking Account
Rewards Checking - Up to 3.30% APY
- Cash in on up to a $500 bonus† and up to 3.30% APY* with a new Rewards Checking account. Just use promo code RC500 before July 31.
- Build your own APY with up to 3.30% APY*
- Zero monthly maintenance fees
- Zero overdraft or NSF fees
- Zero minimum monthly balance reqs
- No initial deposit requirement
- Unlimited domestic ATM fee reimbursements
- Online debit card management
- Simple, 3-step process for direct deposit
CashBack Checking - Earn up to 1.00% Cash Back
- Earn up to 1.00% cash back on signature-based purchases
- Unlimited domestic ATM fee reimbursement
- No monthly maintenance fee
- $50 minimum balance required to open account
Essential Checking
- Unlimited domestic ATM reimbursements
- No monthly maintenance fees
- No annual fee
- No overdraft or non-sufficient funds fee
First Checking - 0.10% APY
- Joint checking account for 13-17 year olds
- No fees
- Up to $12 domestic ATM fee reimbursements per month
Golden Checking - 0.10% APY
- Interest-bearing checking account for age 55+
- No fees
- Free personal checks
Savings Accounts
High Yield Savings - Up to 0.61% APY
- 0.61% APY on balance < $25,000
- 0.25% APY on balance $25K-$100K
- 0.15% APY on balance > $100K
- No monthly maintenance fees
- No minimum balance requirements
- $250 minimum opening deposit
- Free incoming wires
- Zero minimum balance requirement
High Yield Money Market - 0.25% APY
- 0.25% APY on all balance tiers
- No minimum balance requirements
- No fees to open or maintain account
- Free Visa debit card
- Free online bill pay, free limited checks, and free limited online check images
- FDIC Insured
Certificate of Deposit - Up to 0.20% APY
- Up to 0.20% APY
- Up to 5 years
- $1,000 minimum opening deposit
- No monthly maintenance fee
- FDIC insured
What Fees Does Axos Charge?
For the most part, Axos Bank has gotten rid of a lot of common banking fees. There are no overdraft fees and no minimum balance requirements. Plus, it also reimburses ATM fees.
Some fees you might encounter while using Axos include:[2]
- Stop payment (online): $10
- Stop payment (with assistance): $35
- Outgoing domestic wire transfer: $35
- Outgoing international wire transfer: $45
- Debit card rush delivery: $50
- Returned deposited item: $10
- Paper statements: $5
Pros and Cons
Not sure if Axos is right for you? Review these pros and cons for the quick takeaway.
Pros
- Easily manage account on the go
- No monthly fees
- Domestic ATM fee reimbursements
- Few account fees
- Large range of products
- Generally offers competitive rates
- Options for teens and seniors
Cons
- Very few physical branches
- Not great for cash deposits
- Very low CD and money market rates
Online banks offer a lot of flexibility with mobile banking. But having no access to physical branches could be problematic to some people. If you're used to banking in person, it might be difficult to switch to an online-only bank.
Axos Bank offers competitive rates on its high-yield savings and checking accounts. The rates on its money market accounts and CDs, on the other hand, are pretty low. There are other banks out there with much higher CD rates.
Axos Bank Customer Complaints
The Axos Bank mobile app has good ratings. It has a score of 4.6 out of 5 on the Google Play Store and 4.7 out of 5 on the Apple App Store. Most customers seem to like the bank in general. Some customers, however, do have issues with the app being laggy.
Reviews on the Google Play Store are more negative than on the Apple App Store. Android users might encounter more bugs than iOS users would.
Axos Bank has a Trustpilot score of 1.8 out of 5, which is a "Poor" rating. To be fair, this rating is out of only 25 reviews, so the sample size is pretty small. But the low score could be a sign of poor customer service.
Overall, Axos Bank is safe to use. But there may be some problems with how quickly customer service resolves issues.
Bottom Line
Axos Bank is a trustworthy bank that uses a wide range of security features to protect your account and your sensitive data. It provides encryption, firewalls, and anti-virus software to make your web and mobile banking experience safer.
No bank can offer a 100% guarantee that nothing bad will ever happen to your account. But Axos Bank's many safety features are a great line of defense in keeping your account and your money safe.
References
- ^ "Security Notice": Axos, 2022.
- ^ "Personal Deposit Account Agreement and Schedule of Fees": Axos, 2022.
Rewards Checking - Up to 3.30% APY
- Cash in on up to a $500 bonus† and up to 3.30% APY* with a new Rewards Checking account. Just use promo code RC500 before July 31.
- Build your own APY with up to 3.30% APY*
- Zero monthly maintenance fees
- Zero overdraft or NSF fees
- Zero minimum monthly balance reqs
- No initial deposit requirement
- Unlimited domestic ATM fee reimbursements
- Online debit card management
- Simple, 3-step process for direct deposit
Bank of America Advantage Banking - $200 Bonus Offer
- The $200 bonus offer is an online only offer and must be opened through the Bank of America promotional page.
- The offer is for new checking customers only.
- Offer expires 9/30/2024.
- To qualify, open a new eligible Bank of America Advantage Banking account through the promotional page and set up and receive qualifying direct deposits totaling $2,000 or more into that new eligible account within 90 days of account opening. Bank of America Advantage SafeBalance Banking® for Family Banking accounts are not eligible for this offer.
- Once all requirements are met, Bank of America will attempt to pay bonus within 60 days.
- Additional terms and conditions apply. See offer page for more details.
- Bank of America, N.A. Member FDIC.
Chase Total Checking® - $300 Bonus
- New Chase checking customers enjoy a $300 bonus when you open a Chase Total Checking® account with qualifying activities
- With over 4,700 branches, Chase has the largest branch network in the U.S. plus access to more than 15,000 ATMs.
- Chase Mobile® app - Manage your accounts, deposit checks, transfer money and more -- all from your device.
- JPMorgan Chase Bank, N.A. Member FDIC
- Open your account online now
- Available online nationwide except in Alaska, Hawaii and Puerto Rico. For branch locations, visit locator.chase.com.
- Chase Overdraft Assist℠ - no overdraft fees if you're overdrawn by $50 or less at the end of the business day or if you're overdrawn by more than $50 and bring your account balance to overdrawn by $50 or less at the end of the next business day*
Discover® Online Savings - $200 Cash Bonus
To qualify for Bonus: Apply for your first Discover Online Savings Account, enter Offer Code CY624 at application, deposit into your Account a total of at least $15,000 to earn a $150 Bonus or deposit a total of at least $25,000 to earn a $200 Bonus. Qualifying deposit(s) may consist of multiple deposits and must post to Account within 45 days of account open date. Maximum bonus eligibility is $200.
What to know: Offer not valid for existing or prior Discover savings customers, including co-branded, or affinity accounts. Eligibility is based on primary account owner. Account must be open when bonus is credited. Bonus will be credited to the account within 60 days of the account qualifying for the bonus. Bonus is subject to tax reporting. Offer ends 09/12/2024, 11:59 PM ET. Offer may be modified or withdrawn without notice. See advertiser website for full details.
CIT Bank Platinum Savings - 5.00% APY
- 5.00% APY with a balance of $5,000 or more
- 0.25% APY with a balance of less than $5,000
- $100 minimum opening deposit
- No monthly maintenance fee
- Member FDIC
Donna Tang is a content associate at CreditDonkey, a bank comparison and reviews website. Write to Donna Tang at donna.tang@creditdonkey.com. Follow us on Twitter and Facebook for our latest posts.
Note: This website is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content. You do not have to use our links, but you help support CreditDonkey if you do.
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