Author:  CE_Anastasia  Posted:  Jun 5, 2024 12:13  Subject:  Missing tickets  Viewed:  3264 times  Topic:  Administrative Cancel Reply

BrickLink ID Card CE_Anastasia Location:  USA, California Member Since Contact Type Status Nov 9, 2020 Admin BrickLink Administrator

Dear BrickLink members, We have been investigating isolated reports of missing tickets over the past few months, and today it was confirmed that this indeed was the case: some tickets were not reaching us. While we are working on solving the issue, we would like to advise our members to contact us through the help desk email at bricklink@support.lego.com and not through the Help Center online forms. We will be posting a warning message on that page as well. Thank you and our apologies for this temporary inconvenience. The BrickLink team

Message Has 12 Replies:

Re: Missing tickets - rickcraine (7)

[...] Wowwwww this explains a good 1/4 of the forum posts since I joined this site :D :D :D (2 months ago, Jun 5, 2024, to Administrative)

Re: Missing tickets - Stellar (3627)

[...] History always repeats itself (2 months ago, Jun 5, 2024, to Administrative)

Re: Missing tickets - UTLF (1279)

I apologize if I sound like a jerk, but why has it taken Bricklink so long to figure out/address what a lot of users have been saying for months now? It's not like it's [...] (2 months ago, Jun 5, 2024, to Administrative)

Re: Missing tickets - CE_Anastasia

An update: Currently all online forms are working as usual. If you have an unanswered request that has been sent through one of our online forms, please re-submit it through [...] (2 months ago, Jun 6, 2024, to Administrative)

Re: Missing tickets - firefly (560)

[...] That's not the only thing missing. I just got the email announcing this problem, about 5 minutes ago, and it's addressed to "Dear ,". No member name. [...] (2 months ago, Jun 8, 2024, to Administrative)

Re: Missing tickets - Brick.or.Treat (9)

Did this issue also impact catalog submissions? I have 6 "Catalog Items Added" and "6 Catalog New Item Images Added" (for the same 6 items) pending since [...] (2 months ago, Jun 8, 2024, to Administrative)

Re: Missing tickets - popsicle (6691)

[...] "Your BrickLink Team" Okay, I'll drop that for now;) Just like to say here, that email notifications work, and thank you! (2 months ago, Jun 8, 2024, to Administrative)

Re: Missing tickets - admanae86 (0)

[...] (2 months ago, Jun 8, 2024, to Administrative)

Re: Missing tickets - fairi12345 (75)

Hi. I didn't get what I ordered I've asked the seller several times, but there's no answer (2 months ago, Jun 9, 2024, to Administrative)

Re: Missing tickets - tapion9 (43)

[...] ---------------------------------------------------------------------------------------- [...] (2 months ago, Jun 11, 2024, to Administrative)

Re: Missing tickets - mtbracing1 (-1)

[...] (1 month ago, Jun 14, 2024, to Administrative)

Re: Missing tickets - AFOLBRICK79 (3924)

[...] Good morning, I have been a bricklink user since 2006. unfortunately for a few months I have no longer been able to receive orders from some states in the USA, for [...] (1 month ago, Jun 21, 2024, to Administrative)

29 Messages in this Thread:

 Msg 1 « - CE_Anastasia 2 months ago Jun 5, 2024 to Administrative
 Msg 2 - rickcraine (7) 2 months ago Jun 5, 2024 to Administrative
 Msg 3 - Nubs_Select (4001) 2 months ago Jun 5, 2024 to Administrative
 Msg 4 - Admin_Russell 2 months ago Jun 5, 2024 to Administrative
 Msg 5 - Nubs_Select (4001) 2 months ago Jun 5, 2024 to Administrative
 Msg 6 - Stellar (3627) 2 months ago Jun 5, 2024 to Administrative
 Msg 7 - SylvainLS (46) 2 months ago Jun 5, 2024 to Administrative
 Msg 8 - UTLF (1279) 2 months ago Jun 5, 2024 to Administrative
 Msg 9 - 1001bricks (52792) 2 months ago Jun 5, 2024 to Administrative
 Msg 10 - CE_Anastasia 2 months ago Jun 6, 2024 to Administrative
 Msg 11 - MyTwoPence (19029) 2 months ago Jun 7, 2024 to Administrative
 Msg 12 - The_Boyz_Bricks (138) 2 months ago Jun 7, 2024 to Administrative
 Msg 13 - firefly (560) 2 months ago Jun 8, 2024 to Administrative
 Msg 14 - Brick.or.Treat (9) 2 months ago Jun 8, 2024 to Administrative
 Msg 15 - Turez (43) 2 months ago Jun 8, 2024 to Administrative
 Msg 16 - popsicle (6691) 2 months ago Jun 8, 2024 to Administrative
 Msg 17 - admanae86 (0) 2 months ago Jun 8, 2024 to Administrative
 Msg 18 - admanae86 (0) 2 months ago Jun 8, 2024 to Administrative
 Msg 19 - CE_Uday 2 months ago Jun 10, 2024 to Administrative
 Msg 20 - fairi12345 (75) 2 months ago Jun 9, 2024 to Administrative
 Msg 21 - Nubs_Select (4001) 2 months ago Jun 10, 2024 to Administrative
 Msg 22 - tapion9 (43) 2 months ago Jun 11, 2024 to Administrative
 Msg 23 - yorbrick (1189) 2 months ago Jun 11, 2024 to Administrative
 Msg 24 - SirIceCream1001 (76) 2 months ago Jun 11, 2024 to Administrative
 Msg 25 - mtbracing1 (-1) 1 month ago Jun 14, 2024 to Administrative
 Msg 26 - AFOLBRICK79 (3924) 1 month ago Jun 21, 2024 to Administrative
 Msg 27 - minifig.only (443) 1 month ago Jun 21, 2024 to Administrative
 Msg 28 - Nubs_Select (4001) 1 month ago Jun 21, 2024 to Administrative
 Msg 29 - Nubs_Select (4001) 1 month ago Jun 21, 2024 to Administrative