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| | | | | Author: | rickcraine  | | Posted: | Jun 5, 2024 12:14 | | Subject: | Re: Missing tickets | | Viewed: | 85 times | | Topic: | Administrative | |
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| In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
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Wowwwww this explains a good 1/4 of the forum posts since I joined this site
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| | | | | | | Author: | Nubs_Select | | Posted: | Jun 5, 2024 12:19 | | Subject: | Re: Missing tickets | | Viewed: | 83 times | | Topic: | Administrative | |
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| In Administrative, rickcraine writes:
| | In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
|
Wowwwww this explains a good 1/4 of the forum posts since I joined this site
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It’s bricklinks charm once you get past the stage of “everything should
run perfectly at all times” it’s really does wonders on the charm that makes
bricklink bricklink
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jun 5, 2024 12:55 | | Subject: | Re: Missing tickets | | Viewed: | 59 times | | Topic: | Administrative | |
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| In Administrative, Admin_Russell writes:
| | In Administrative, Nubs_Select writes:
| | In Administrative, rickcraine writes:
| | In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
|
Wowwwww this explains a good 1/4 of the forum posts since I joined this site
|
It’s bricklinks charm once you get past the stage of “everything should
run perfectly at all times” it’s really does wonders on the charm that makes
bricklink bricklink
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Your intuition served you well...
https://www.bricklink.com/message.asp?ID=1465962
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Glad to hear it’s been confirmed (and hopefully a fix eventually) now!
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| | | | | Author: | Stellar | | Posted: | Jun 5, 2024 15:31 | | Subject: | Re: Missing tickets | | Viewed: | 61 times | | Topic: | Administrative | |
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| In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
|
History always repeats itself
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| | | | | | | Author: | SylvainLS | | Posted: | Jun 5, 2024 15:58 | | Subject: | Re: Missing tickets | | Viewed: | 47 times | | Topic: | Administrative | |
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| In Administrative, Stellar writes:
| | […]
History always repeats itself
|
“History doesn’t repeat, it stutters.”
Maybe sometimes it will finally manage to spit it out!
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| | | | | Author: | UTLF | | Posted: | Jun 5, 2024 15:48 | | Subject: | Re: Missing tickets | | Viewed: | 73 times | | Topic: | Administrative | |
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| I apologize if I sound like a jerk, but why has it taken Bricklink so long to
figure out/address what a lot of users have been saying for months now? It's
not like it's something new, and Bricklink staff have been active in threads
where this exact thing has been brought up & it's gone ignored... I'm
just baffled because it's being treated like some big revelation as if people
haven't been screaming about it for months on end at this point
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| | | | | | | Author: | 1001bricks | | Posted: | Jun 5, 2024 16:18 | | Subject: | Re: Missing tickets | | Viewed: | 56 times | | Topic: | Administrative | |
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| In Administrative, UTLF writes:
| | I'm just baffled because it's being treated like some big revelation
as if people haven't been screaming about it for months on end at this point
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Maybe because they opened a ticket to signal this? 
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| | | | | | | Author: | MyTwoPence | | Posted: | Jun 7, 2024 23:15 | | Subject: | Re: Missing tickets | | Viewed: | 79 times | | Topic: | Administrative | |
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| In Administrative, CE_Anastasia writes:
| | An update: Currently all online forms are working as usual. If you have an unanswered
request that has been sent through one of our online forms, please re-submit
it through our help desk. All requests will be handled in the order in which
they are received.
Thank you.
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Thanks for the update Anastasia!!
A little feedback :
I've just put another request through to try get our store back up and running...
This time I also received an email with a ticket number, which wasn't the
case the last time I tried.
Seems like it's working just fine now 
... just MyTwoPence Bricks
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| | | | | | | Author: | The_Boyz_Bricks | | Posted: | Jun 7, 2024 23:22 | | Subject: | Re: Missing tickets | | Viewed: | 75 times | | Topic: | Administrative | |
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| In Administrative, CE_Anastasia writes:
| | An update: Currently all online forms are working as usual. If you have an unanswered
request that has been sent through one of our online forms, please re-submit
it through our help desk. All requests will be handled in the order in which
they are received.
Thank you.
|
Thank you for the update!
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| | | | | Author: | firefly | | Posted: | Jun 8, 2024 03:07 | | Subject: | Re: Missing tickets | | Viewed: | 51 times | | Topic: | Administrative | |
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| In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
|
That's not the only thing missing. I just got the email announcing this
problem, about 5 minutes ago, and it's addressed to "Dear ,". No
member name. Very suspicious. So I actually visited for the first time in months
to find something about this supposed issue without using the links in the email.
--firefly
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| | | | | Author: | Brick.or.Treat | | Posted: | Jun 8, 2024 03:08 | | Subject: | Re: Missing tickets | | Viewed: | 63 times | | Topic: | Administrative | |
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| Did this issue also impact catalog submissions?
I have 6 "Catalog Items Added" and "6 Catalog New Item Images Added"
(for the same 6 items) pending since April 7th with no reaction. Mostly relating
to promotional sticker sheets in the Gear section.
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| | | | | | | Author: | Turez | | Posted: | Jun 8, 2024 11:47 | | Subject: | Re: Missing tickets | | Viewed: | 58 times | | Topic: | Administrative | |
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| In Administrative, Brick.or.Treat writes:
| | Did this issue also impact catalog submissions?
I have 6 "Catalog Items Added" and "6 Catalog New Item Images Added"
(for the same 6 items) pending since April 7th with no reaction. Mostly relating
to promotional sticker sheets in the Gear section.
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No. Unlike help desk tickets, catalog submissions never get lost. It just takes
very long until we get to things that are not related to new set releases. Please
just have some patience.
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| | | | | Author: | popsicle | | Posted: | Jun 8, 2024 13:24 | | Subject: | Re: Missing tickets | | Viewed: | 47 times | | Topic: | Administrative | |
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| In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
|
"Your BrickLink Team" Okay, I'll drop that for now
Just like to say here, that email notifications work, and thank you!
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| | | | | Author: | admanae86 | | Posted: | Jun 8, 2024 17:22 | | Subject: | Re: Missing tickets | | Viewed: | 55 times | | Topic: | Administrative | |
|
| In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
|
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| | | | | | | Author: | admanae86 | | Posted: | Jun 8, 2024 17:25 | | Subject: | Re: Missing tickets | | Viewed: | 59 times | | Topic: | Administrative | |
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| To the Brick team,
Is it possible to update the studio with New technic shock absorbers as well
as fixing the help center forum as well?
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| | | | | Author: | fairi12345 | | Posted: | Jun 9, 2024 19:16 | | Subject: | Re: Missing tickets | | Viewed: | 61 times | | Topic: | Administrative | |
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| Hi.
I didn't get what I ordered
I've asked the seller several times, but there's no answer
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| | | | | | | Author: | Nubs_Select | | Posted: | Jun 10, 2024 00:24 | | Subject: | Re: Missing tickets | | Viewed: | 61 times | | Topic: | Administrative | |
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| In Administrative, fairi12345 writes:
| | Hi.
I didn't get what I ordered
I've asked the seller several times, but there's no answer
|
File an nss and a PayPal claim
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| | | | | Author: | tapion9 | | Posted: | Jun 11, 2024 06:11 | | Subject: | Re: Missing tickets | | Viewed: | 51 times | | Topic: | Administrative | |
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| In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
|
----------------------------------------------------------------------------------------
Hello, my account is still suspended and I don't understand why, could you
give me some help?
tapion9
43
SellerBuying Privileges - OKSelling Privileges - Revoked
Sep 17, 2014
Portugal
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| | | | | | | Author: | yorbrick | | Posted: | Jun 11, 2024 06:35 | | Subject: | Re: Missing tickets | | Viewed: | 57 times | | Topic: | Administrative | |
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| In Administrative, tapion9 writes:
| | In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
|
----------------------------------------------------------------------------------------
Hello, my account is still suspended and I don't understand why, could you
give me some help?
tapion9
43
SellerBuying Privileges - OKSelling Privileges - Revoked
Sep 17, 2014
Portugal
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Did you pay your fees on time? As it says you are suspended for not paying your
fees.
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| | | | | | | Author: | SirIceCream1001 | | Posted: | Jun 11, 2024 11:12 | | Subject: | Re: Missing tickets | | Viewed: | 49 times | | Topic: | Administrative | |
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| In Administrative, tapion9 writes:
| | In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
|
----------------------------------------------------------------------------------------
Hello, my account is still suspended and I don't understand why, could you
give me some help?
tapion9
43
SellerBuying Privileges - OKSelling Privileges - Revoked
Sep 17, 2014
Portugal
|
Looks like you’re back open now
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| | | | | Author: | mtbracing1 | | Posted: | Jun 14, 2024 16:21 | | Subject: | Re: Missing tickets | | Viewed: | 87 times | | Topic: | Administrative | |
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| In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
|
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| | | | | Author: | AFOLBRICK79 | | Posted: | Jun 21, 2024 04:12 | | Subject: | Re: Missing tickets | | Viewed: | 49 times | | Topic: | Administrative | |
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| In Administrative, CE_Anastasia writes:
| | Dear BrickLink members,
We have been investigating isolated reports of missing tickets over the past
few months, and today it was confirmed that this indeed was the case: some tickets
were not reaching us.
While we are working on solving the issue, we would like to advise our members
to contact us through the help desk email at bricklink@support.lego.com and not
through the Help Center online forms. We will be posting a warning message on
that page as well.
Thank you and our apologies for this temporary inconvenience.
The BrickLink team
|
Good morning, I have been a bricklink user since 2006.
unfortunately for a few months I have no longer been able to receive orders from
some states in the USA, for example Virginia Georgia and many others.
I haven't had any problems in the past. but for some time I have been contacted
by users who write to me that I do not ship to these countries. unfortunately
this is not true. I checked my settings and it's correct. I am licensed to
sell throughout the United States. but in fact there are problems. could you
help me?
Thank you
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| | | | | | | Author: | minifig.only | | Posted: | Jun 21, 2024 04:24 | | Subject: | Re: Missing tickets | | Viewed: | 50 times | | Topic: | Administrative | |
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| Read the Bricklink help:
https://www.bricklink.com/help.asp?helpID=2467
"There are two accepted payment methods for transactions involving US sales
tax - onsite PayPal and onsite Stripe..."
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| | | | | | | Author: | Nubs_Select | | Posted: | Jun 21, 2024 11:39 | | Subject: | Re: Missing tickets | | Viewed: | 29 times | | Topic: | Administrative | |
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| as another user mentioned, you need “onsite PayPal” or “stripe” as payment methods
in order to sell to the USA, Australia, and some other countries as it’s required
for sales tax collection. Normal “PayPal” or any other payment methods are not
an option for those places and since you only offer tho payment options for buyers
outside of Italy no one can place an order from countries that require sales
tax collection by bricklink
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Jun 21, 2024 11:49 | | Subject: | Re: Missing tickets | | Viewed: | 42 times | | Topic: | Administrative | |
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| In Administrative, Nubs_Select writes:
| | as another user mentioned, you need “onsite PayPal” or “stripe” as payment methods
in order to sell to the USA, Australia, and some other countries as it’s required
for sales tax collection. Normal “PayPal” or any other payment methods are not
an option for those places and since you only offer tho payment options for buyers
outside of Italy no one can place an order from countries that require sales
tax collection by bricklink
|
I should mention that some countries such as Australia you can technically still
sell to but only if they buy like $1000+ or something but in general most orders
won’t be possible
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USA, California
Canada, Ontario
Spain, Comunidad Valenciana
France, Nouvelle-Aquitaine
United Kingdom, England
Germany, Rheinland-Pfalz
South Korea, Chungchong-namdo
)
)
Portugal
Hungary, Pest
Italy, Lombardia