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Business ProfileforLens.com, Inc.
Current Alerts For This Business
In December of 2023 BBB noticed a pattern of complaints. Consumers allege they have not received advertised rebates. Consumers further allege that they are unable to get assistance from customer service when trying to resolve the rebate issue.
BBB communicated our concerns to the business in January and February of 2023. Lens.com, Inc has not responded to BBB regarding the pattern of complaints. BBB continues to receive the same type of complaints regarding the business.
Additional business information
Per the company website, Lens.com has a Rebate Program. For more information visit https://www.lens.com/rebate-center/.
Some of the terms include but are not limited to:
*Rebates take 12 weeks as they require multiple steps including fraud prevention, verification, and third-party Visa Card Issuance and mailing.
*All rebate forms must be mailed using USPS and received no later than 12 weeks after the date your order was shipped.
*Your card will expire 12 months from the date of issuance. The valid through dates appear on the front of the card.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 27740, Las Vegas, NV 89126-7740
- BBB File Opened:
- 3/2/2021
- Years in Business:
- 26
- Business Started:
- 2/25/1998
- Business Incorporated:
- 2/25/1998
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Best Buy Eyeglasses
- Best Buy Sunglasses
- Classic Specs
- Contact Information
Principal
- Mr. Cary Samourkachian, President
Customer Contact
- Mr. Cary Samourkachian, President
- Ms. Helen Junge, Customer Service Manager
- Additional Contact Information
Phone Numbers
- (573) 754-3600Other Phone
Email Addresses
- Primary
- Complaint
- (573) 754-3600
Customer Complaints
1,106 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
651 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Katie O
07/17/2024
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