Using Android Enterprise - Android Enterprise Customer Community

No longer able to enrol Android phones into Intune after our managed google play account was restored

Our Managed Google Play store account was accidently deleted and restored a few days later. Since then we have been unable to enrol any Android phones int Intune. They get stuck at Enroll Work Apps with red exclamation marks. We have contacted Micros...

Copy-paste issue (COPE)

Hello Everyone,I have a slight issue with copy-paste on Corporate owned, personal enabled devices (COPE) managed via Intune. To put it simple - people can copy text from work profile to personal. Happy to be pointed to the basics if I missed somethin...

Resolved! Intune work profile battery drain

We have previously done more MAM and are moving to allow users on Android to setup the work profile. In testing on Pixel 8 running Android 14 QPR we are seeing significant battery drain from the company portal app. Like so bad that it’s making the ...

Resolved! Can't add additional users: The organization that invited you has no other licenses

Hi all,after registering company for Android Enterprise, to use with our EEM Solution from Sophos we added 10 users (send invitation and confirm/register process). Trying to add the 11th user we get the error: The organization that invited you has no...

Unable to find my customer id after the portal update , nor the configurations or resellers added

Hi Team, We have lost all the devices within the portal, also I could see a different customer id instead of ours and also only One reseller being added, We also do not see our configurations applied. Please get in touch with me via this asap as we h...

Wrong customer ID mapped to the zero touch account

We have encountered an issue with our Google Zero Touch Portal where an old customer ID has been incorrectly mapped. This has caused some discrepancies that we need to address promptly.The customer ID in question is no longer in use, and it is critic...

Device enrollment

How do I set-up and enroll my device and where do I get a code from to create and set-up a work profile

Is there any way to disable Google Play Protect (GPP) from an EMM or to otherwise whitelist apps from scanning?

I am very concerned about the Enhanced GPP features coming soon that are currently being piloted in other regions. https://security.googleblog.com/2023/10/enhanced-google-play-protect-real-time.html This is not a welcome feature whatsoever for the fu...

Device overheating

My Samsung A10s phone is overheating significantly. This is a major problem. Can anyone help solve this issue?

Resolved! Zero-Touch-Registration is not available

Dear Community Members, We are currently encountering an issue with the enrollment of three recently acquired Samsung S23 devices. While we are able to successfully enroll other devices, these specific models are presenting a persistent problem. The ...