Join Arizent's Director of Research Intelligence, Kerry Gross, for insight into why credit unions and challenger banks are outperforming retail and online banks when it comes to a humanized customer experience. Kerry highlights new findings and bank rankings from the Humanizing the Customer Experience research completed by Arizent in partnership with Monigle.
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Sen. Richard Blumethal, D-Conn., chair of the Senate Permanent Subcommittee on Investigation, asked bankers whether the Electronic Funds Transfer Act should be updated to include scams that involve authorized fund transfers.
11h ago -
A federal judge recently rejected an agreement on transaction fees, ensuring that a multi-year battle between the credit card companies and merchants will continue. Ryan McInerney vented during Tuesday's earnings call.
July 23 -
Old National Bancorp's earnings remained strong as it continued its expansion into the southeast with its recent $344 billion acquisition of CapStar. Executives said they foresee similar growth for the remainder of the year.
July 23 -
Witnesses from companies across financial services and housing, including a credit union and a core services provider, attested to the value of AI in fighting fraud and boosting customer service at a hearing in the House of Representatives.
July 23 -
The Northeast regional bank missed expectations on net interest income and negatively revised much of its 2024 guidance.
July 23 -
The Government Accountability Office reviewed a decade worth of capital and liquidity reforms, including changes to the Federal Reserve's stress testing regime.
July 23