Miriam Cross is a Washington-based reporter covering bank technology and fintech at American Banker. Previously, she was an associate editor at Kiplinger's Personal Finance magazine.
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Witnesses from companies across financial services and housing, including a credit union and a core services provider, attested to the value of AI in fighting fraud and boosting customer service at a hearing in the House of Representatives.
By Miriam CrossJuly 23 -
Financial institutions such as U.S. Bank and USAA are seeing high engagement with their customers via the mobile app. Experts say banks need to do a better job of capitalizing on this interest.
By Miriam CrossJuly 22 -
Customer reports of technical issues with many U.S. banks have spiked as a buggy software update from CrowdStrike disrupts multiple sectors.
By Carter PapeJuly 19 -
The core services provider partnered with Lendio to devise a cloud-native tool that will automate small business loan decisioning and onboarding for banks.
By Miriam CrossJuly 16 -
First Internet Bank and Nbkc bank are among those exploring ways to automate the traditionally manual task of verifying business customers.
By Miriam CrossJuly 12 -
GrabrFi, a challenger bank for freelancers outside of the U.S., has found both hurdles and opportunities by working with banking-as-a-service middleware vendors.
By Miriam CrossJuly 10 -
Reconciliation problems normally don't happen on the scale that is playing out with Synapse and its partner banks. But banks and their fintech partners can do a better job of communicating the realities of accessing financial services through nonbank entities.
By Miriam CrossJuly 3 -
The Tennessee bank is the latest to be punished for lapses in oversight of fintech partners. Unlike most FDIC consent orders, the filing liberally uses the terms "fintech" and "BaaS."
By Miriam CrossJune 28 -
Executives from Citi and TDECU teased their plans for digital lending at American Banker's Digital Banking conference this week.
By Miriam CrossJune 28 -
The head of data and digital at Ally Bank came up with protective measures governing the use of generative AI and organized "AI Days" for employees to learn about Ally's progress.
By Miriam CrossJune 25