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YOLENY 10'x13' Hardtop Gazebo, Outdoor Polycarbonate Double Roof Canopy, Aluminum Frame Permanent Pavilion with Curtains and Netting, Sunshade for Garden, Lawns, Patio


$499.99
Pay $41.67/month for 12 months, interest-free upon approval for Amazon Visa

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Purchase options and add-ons

Brand YOLENY
Material Polyester, Aluminum, Alloy Steel, Polycarbonate
Style Garden
Product Dimensions 156"L x 120"W x 109.2"H
Item Weight 170 Pounds
Frame Material Aluminum
Water Resistance Level Waterproof
Shape Rectangular
Ultraviolet Light Protection UV 50+
Assembly Required Yes

About this item

  • 𝗗𝗢𝗨𝗕𝗟𝗘 𝗧𝗢𝗣 𝗗𝗘𝗦𝗜𝗚𝗡: For fuller protection and fresher air, our patio gazebo features a ventilated, double-layer polycarbonate roof. It prevents harmful UV rays while allowing air circulation and helps withstand wind. You can sunbathe under this pavilion without worrying about getting sunburned. *Please note that the polycarbonate roof can only block UV rays, not high temperatures and strong light.
  • 𝗟𝗔𝗥𝗚𝗘 𝗦𝗣𝗔𝗖𝗘 𝗚𝗔𝗭𝗘𝗕𝗢: The fully assembled pergola measures 13' L X 10' W x 9.1' H and can cover 130 square feet. Spacious enough to accommodate 6 to 8 people for your party. This outdoor gazebo is perfect for an outdoor barbecue, sunbathing, meeting guests, or daily relaxation. It can also be set up as an outdoor parlor, or even a parking shed.
  • 𝗦𝗧𝗨𝗥𝗗𝗬 𝗔𝗟𝗨𝗠𝗜𝗡𝗨𝗠 𝗙𝗥𝗔𝗠𝗘: Our gazebos for patios feature a rugged steel construction powder coat finish that won't scratch, peel, corrode, or rust. Comes with a pre-drilled base and is supplied with expansion screws for concrete floors. Designed for sturdy installation and helps maintain stability for years. Tip: If installing on wood floors, buyers need to purchase wood panel-specific expansion screws.
  • 𝗜𝗡𝗖𝗟𝗨𝗗𝗘 𝗠𝗘𝗦𝗛 𝗖𝗨𝗥𝗧𝗔𝗜𝗡𝗦 & 𝗣𝗥𝗜𝗩𝗔𝗖𝗬 𝗖𝗨𝗥𝗧𝗔𝗜𝗡𝗦: The hardtop gazebo comes with a double-track system for easy sliding. Removable curtains ensure UV and rain protection, while the equipped mesh curtain with zipper keeps good ventilation. Let you enjoy great privacy while having full airflow and a wide view of the outdoors.
  • 𝗜𝗡𝗧𝗜𝗠𝗔𝗧𝗘 𝗦𝗘𝗥𝗩𝗜𝗖𝗘: Our backyard gazebo includes all necessary hardware and installation manuals and requires 2 to 3 people to complete the installation in approximately 5 hours. Use this garden gazebo to shade your garden, hot tub, or even an area for the kids to play. P.S.: Please check whether the products are in good condition after receiving the goods. Feel free to contact us if any problem with the gazebo.

Customer ratings by feature

Sturdiness
4.0 4.0
Stability
4.0 4.0
Value for money
4.0 4.0
Easy to assemble
3.7 3.7

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Get it Jul 11 - 15
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Product Description

SPECIFICATIONS & DIMENSIONS about YOLENY 10'x13' Double Roof Gazebo

Material of the Frame Powder-coated aluminum
Material of the Roof UV-resistant polycarbonate
Material of the Curtains M2 ordinary waterproof peripheral cloth
Overall Dimension 13.1’ L x 10’ W x 9.1’ H
Edge Height 6.5’ H
Color Brown frame, beige Netting. *The actual color is subject to the product received.
1

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10'x13' Double Roof

Customer Reviews
4.2 out of 5 stars
1,392
4.2 out of 5 stars
1,392
4.2 out of 5 stars
1,392
4.2 out of 5 stars
1,395
4.2 out of 5 stars
1,395
4.2 out of 5 stars
1,395
Price
$499.99 $399.99 $849.99 $749.99 $999.98
Overall Size
13' L x 10' W x 9.1' H 12' L x 10' W x 8.7' H 12' L x 12' W x 9.5' H 13' L x 10' W x 8.9' H 13' L x 10' W x 9.3' H 13' L x 10' W x 9.7' H
Edge Height
6.6' H 6.7' H 6.6' H 6.5' H 6.5' H 6.5' H
Spacing of Uprights
12.5' L x 9.2' W 11.3' L x 9.2' W 11.3' L x 11.3' W 12.5' L x 9.2' W 12.5' L x 9.2' W 12.5' L x 9.2' W
Material of Roof
Polycarbonate Polycarbonate Polycarbonate Galvanized Steel Galvanized Steel Galvanized Steel
Material of Frame
Aluminum Aluminum Aluminum Aluminum Aluminum Aluminum
Withstand Wind Speed
30 Miles per Hour 30 Miles per Hour 30 Miles per Hour 40 Miles per Hour 40 Miles per Hour 40 Miles per Hour
Snow Load Capacity
2 Inches of Snow 2 Inches of Snow 2 Inches of Snow 3 Inches of Snow 3 Inches of Snow 3 Inches of Snow
Central Net
Double Roof
Curtains and Netting
Ceiling Hook

Is it easy to install?

The instructions have detailed installation procedures, and each part has a corresponding serial sticker. We recommend that you get a ladder, a electric drill, and gloves. And it takes 3-4 people to install.

I didn't receive any hardware or instructions.

If you have any hardware or installation instructions missing after receiving the package, please tell us immediately with your order number, and we will reissue the corresponding hardware and electronic instructions for you.

I did not receive all the package.

Due to the size of the product, our gazebo will be delivered to you in several boxes. Usually, they don't arrive at the same time, so be patient if you've only received a few boxes of them.

How to install gazebo if a few holes are not aligned?

We are confident in the quality of our products, and we have gained the trust of many buyers. In our experience, it will be helpful to slightly loosen screws if holes not lining up. Do not tighten all screws unless all components are aligned.

Some thoughtful tips from YOLENY.

We recommend that you confirm that all parts, and instructions have been received intact before contacting the installer.

If you do not receive all the packages within 2 weeks, please let us know immediately. YOLENY will provide all the help.

Looking for specific info?

Product information

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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YOLENY 10'x13' Hardtop Gazebo, Outdoor Polycarbonate Double Roof Canopy, Aluminum Frame Permanent Pavilion with Curtains and Netting, Sunshade for Garden, Lawns, Patio


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YOLENY 10'x13' Hardtop Gazebo, Outdoor Polycarbonate Double Roof Canopy, Aluminum Frame Permanent Pavilion with Curtains and Netting, Sunshade for Garden, Lawns, Patio
YOLENY 10'x13' Hardtop Gazebo, Outdoor Polycarbonate Double Roof Canopy, Aluminum Frame Permanent Pavilion with Curtains and Netting, Sunshade for Garden, Lawns, Patio
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Price$499.99$589.99$475.99$459.99$459.99-7% $577.97
Typical:$618.99
Delivery
Get it Jul 11 - 15
Get it Jul 15 - 16
Get it Jul 15 - 16
Get it Jul 18 - 23
Get it Jul 18 - 23
Get it Jul 15 - 16
Customer Ratings
Sturdiness
4.0
3.9
4.2
4.5
4.5
3.9
Easy to assemble
3.7
3.6
3.7
3.5
3.5
3.5
Water resistance
4.0
4.2
4.6
4.6
4.0
Value for money
4.0
4.1
4.2
4.1
Stability
4.0
4.4
3.3
Sold By
YOLENY
Aoxun Direct
Aclumsy
NOBLEMOOD
NOBLEMOOD
Aclumsy
material
Polyester, Aluminum, Alloy Steel, Polycarbonate
Polypropylene
Polyester, Aluminum, Polycarbonate, Alloy Steel
Metal
Metal
Polycarbonate
occupancy
6 - 8 People
1 person
5 - 8 People
frame material
Aluminum
Aluminum
Aluminum, Alloy Steel
Metal, Aluminum
Metal, Aluminum
Aluminum
shape
Rectangular
Rectangular
Rectangular
Rectangular
Rectangular
Rectangular
water resistance
waterproof
waterproof
water resistant
waterproof
waterproof
waterproof
style
Garden
Country Rustic
Cottage
Modern
Modern
Modern

Customer reviews

4.2 out of 5 stars
4.2 out of 5
1,392 global ratings

Customers say

Customers like the appearance and quality of the freestanding shelter. However, some customers have reported issues with the holes and material. Opinions are mixed on shade, ease of assembly, value, and sturdiness.

AI-generated from the text of customer reviews

132 customers mention "Appearance"132 positive0 negative

Customers are satisfied with the appearance of the freestanding shelter. They mention that it looks beautiful, has a nice canopy, and is pleased with the color.

"Easy to assemble, sturdy, beautiful, awesome price. Can't ask for more!" Read more

"...We started early at 8am and was done by 2-3pm. It looks beautiful in my backyard and will be great for entertaining...." Read more

"Pros: The product looks beautiful. I love that you can see through the ceiling. It wasn't hard to assemble, just time consuming...." Read more

"...Its up, it looks beautiful, and we can't wait for summer to get here so we can use it." Read more

48 customers mention "Quality"44 positive4 negative

Customers are satisfied with the quality of the freestanding shelter. For example, they mention it's better than expected, a fantastic structure, and easy to assemble. Some say that the product exceeds their expectations and performs great.

"...Ours came with all pieces in two boxes and no issues. Would buy again...." Read more

"...We hope someday we can afford to get another one. Very nice product" Read more

"...Turned outn to be a Fantastic, sturdy steucture. alot of value for price. Took 2 handy people 8 hours to complete. Lots of up and down on ladders...." Read more

"This gazebo is absolutely beautiful and exceeded my expectations." Read more

201 customers mention "Ease of assembly"127 positive74 negative

Customers are mixed about the ease of assembly of the freestanding shelter. Some mention it looks good and is relatively easy to assemble, with clear and well drawn instructions. However, others say that it's not easy to put together and that the instructions are hard to follow.

"Easy to assemble, sturdy, beautiful, awesome price. Can't ask for more!" Read more

"...My mother bought it for my bday and let me tell you, it was very easy and simple to put together. We started early at 8am and was done by 2-3pm...." Read more

"...It wasn't hard to assemble, just time consuming. (Two adults and a third when it was time to raise the structure- 6 hours.) It seems sturdy...." Read more

"...Clear step-by-step instructions. All parts extremely well packaged with part numbers labeled on outside of foam as well as on the parts." Read more

186 customers mention "Sturdiness"108 positive78 negative

Customers are mixed about the sturdiness of the freestanding shelter. Some mention it's a very sturdy product that withstands weather, while others say the roof material seems flimsy and will likely break if anything falls on it. The material is cheap and breaks easily, and the roof is not very thick.

"Easy to assemble, sturdy, beautiful, awesome price. Can't ask for more!" Read more

"...The roof material seems flimsy and will likely break if anything falls on it. The curtains and ties make no sense...." Read more

"...it's light and sturdy but a good wind gust will move it. Search Yoleny on YouTube. It's a couple that put it together before we did...." Read more

"I read several reviews about this product that said it was nice and sturdy and wind resistant so I took a chance and bought it...." Read more

78 customers mention "Value"54 positive24 negative

Customers are mixed about the value of the freestanding shelter. Some mention it's a good one for the money, while others say it was a faulty design with cheap panels that didn't last even a week. Some say the product is difficult to assemble and not sturdy at all. They also mention that the privacy panels are cheap and see through. Overall, some customers are disappointed considering the cost.

"Easy to assemble, sturdy, beautiful, awesome price. Can't ask for more!" Read more

"...We love ours! It's a lot of work but so rewarding and well worth it." Read more

"...The roof panels are cheap and I have my doubts if they will hold up to wind etc. I will write a review later to update the durability...." Read more

"...The finished product is well worth the money. My family received the gazebo on May 31, 2024 and put it together on June 1, 2024...." Read more

59 customers mention "Shade"32 positive27 negative

Customers are mixed about the shade provided by the freestanding shelter. Some mention that it looks nice and provides great shade from the sun, while others say that a lot of sunlight gets through the roof panels and it can have a glare. The polycarbonate roof not only blocks basically zero sun, it gathers and radiates it.

"Pros: The product looks beautiful. I love that you can see through the ceiling. It wasn't hard to assemble, just time consuming...." Read more

"...Keep in mind, that it allows light to come through like tinted plastic and is not a solid steel roof. So it does get warm on sunny days...." Read more

"...It helps retain heat for chilly nights and while doesn’t provide solid shade it acts more like sunglasses or tinted glass...." Read more

"...It gets pretty windy in our back yard and there's no shade so I'll try and let everyone know how it holds up to the sun and weather in about 6 months." Read more

29 customers mention "Holes"0 positive29 negative

Customers have negative opinions about the holes in the freestanding shelter. They mention that some of the screw holes were not aligned, some had no thread, and some were too big. Some reviewers also mention that the rivets do not match the screw hole, making it impossible to put together.

"...Ours is bolted to a deck.Cons: Some of the holes didn't line up, metal frames were slightly bent (use a wrench to bend back into place.)..." Read more

"...None of the screw holes or slots were cut into it...." Read more

"...when we tried to place the machine screws however the holes were too big so we had to improvise a different screw...." Read more

"...The other thing I’ve noticed after having it a year the roof panels have little tiny holes in them. Not enough for water to go through though...." Read more

29 customers mention "Material"3 positive26 negative

Customers are dissatisfied with the material of the freestanding shelter. They mention that the roof is primarily a cardboard type material, the panels look like plastic cardboard, and the roof itself is made of a corrugated plastic material. Some say that the polycarbonate is plastic coated cardboard.

"...Getting the roof frame on to wasn’t too bad, but the roof tiles were another story...." Read more

"...Next problem is that the top isn't really hard. It is a soft corrogated plastic that I doubt will survive the first hail storm we have... I guess..." Read more

"...The roof, except for the very peak, is polycarbonate - looks like plastic cardboard...." Read more

"...Only problem is that the polycarbonate roof feels cheap. Definitely like cardboard...." Read more

Excellent product! Easy to follow instructions.
5 Stars
Excellent product! Easy to follow instructions.
Ordered June 3, arrived in 2 boxes, one each on June 5th and 6th.Completed assembly before noon June 8. In 100 degree weather.Had watched a YouTube video by Spirit'ed Wrenchers for the exact 10'x13' gazebo we purchased and followed some of the tips they recommended.Suggest watching so you can seamlessly assemble yours.A couple of suggestions I have is when installing the roof panels, complete each section prior to going to the next. I had put up a few pieces and the wind caught a panel tossing it to the ground. It was not one that I could easily identify top and bottom, so re-install for sun side up was a guess.That happened early on, so for all the other panels. We left a small portion of the bottom protective plastic in place until the panel was secured.More advice for a smooth assembly. Especially if not on a hard surface.Level everything up. Once your legs are standing and the cross members are in place, put a 2' level across the long supports, all directions and make sure everything is perfectly level.Plumb the legs to ensure nice and straight.Square everything. Measure diagonally both directions, at the top and the bottom. This will ensure a perfectly squared assembly and all the rest of your efforts will be a breeze.And, particularly if in a windy location, secure in place before putting the roof panels on. Hard to explain finding your newly assembled gazebo blown into the neighbors yard.We also had a couple of unique characteristics for our use.One was building it next to a neighboring wall, and the other was constructing it on a somewhat elevated surface with only gravel.The proximity to the wall turned out not to make any big problem in the construction, as I was easily able to reach all parts and attachment points from my side of the wall.For secure anchoring, I bolted two of the feet to the bas of the wall using a bent aluminum support. Will embed some earth anchors in the ground for the other two legs.Clear step-by-step instructions. All parts extremely well packaged with part numbers labeled on outside of foam as well as on the parts.
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Top reviews from the United States

Reviewed in the United States on June 1, 2024
Color: Brown Roof, Brown Aluminum FrameSize: 10'x13', Double RoofVerified Purchase
Easy to assemble, sturdy, beautiful, awesome price. Can't ask for more!
One person found this helpful
Report
Reviewed in the United States on April 28, 2024
Color: Brown Roof, Brown Aluminum FrameSize: 10'x13', Double RoofVerified Purchase
This Gazebo is a WIN!!! My mother bought it for my bday and let me tell you, it was very easy and simple to put together. We started early at 8am and was done by 2-3pm. It looks beautiful in my backyard and will be great for entertaining.

It was very windy that day so **MOST IMPORTANT** PLEASE ANCHOR IT DOWN!!!, it's light and sturdy but a good wind gust will move it. Search Yoleny on YouTube. It's a couple that put it together before we did. Extremely helpful tips
Thanks Yoleny! I will update photos when we get our patio furniture
Customer image
5.0 out of 5 stars Best Buy Ever!
Reviewed in the United States on April 28, 2024
This Gazebo is a WIN!!! My mother bought it for my bday and let me tell you, it was very easy and simple to put together. We started early at 8am and was done by 2-3pm. It looks beautiful in my backyard and will be great for entertaining.

It was very windy that day so **MOST IMPORTANT** PLEASE ANCHOR IT DOWN!!!, it's light and sturdy but a good wind gust will move it. Search Yoleny on YouTube. It's a couple that put it together before we did. Extremely helpful tips
Thanks Yoleny! I will update photos when we get our patio furniture
Images in this review
Customer image Customer image Customer image
Customer imageCustomer imageCustomer image
23 people found this helpful
Report
Reviewed in the United States on April 9, 2024
Color: Brown Roof, Brown Aluminum FrameSize: 10'x13', Double RoofVerified Purchase
Pros: The product looks beautiful. I love that you can see through the ceiling. It wasn't hard to assemble, just time consuming. (Two adults and a third when it was time to raise the structure- 6 hours.) It seems sturdy. There are extra nuts and bolts if you lose one. After only a few days it has been through a few mild winds (10-15mph) and is holding up fine. Ours is bolted to a deck.

Cons: Some of the holes didn't line up, metal frames were slightly bent (use a wrench to bend back into place.) The roof material seems flimsy and will likely break if anything falls on it. The curtains and ties make no sense. The attachment plastic things for the curtains will likely break.

Tips: Plan a whole day to assemble this or do it in two days (frame first then the roof panels.) Lay everything out alphabetically first (but don't unwrap.) Leave the roof panels in the box till you need them so they don't break or get damaged. Square the corners early (we didn't and it was a pain in the end.) Use a power tool to tighten all the screws. Have a wrench and persuader (aka rubber mallet) handy if the metal needs to be bent back into place. A screwdriver can help line up the holes that are off just a little. Do the roof panels exactly according to the diagram (my hubby tried to go rogue and it was really confusing until I insisted that we follow the directions.) It is helpful to have two step ladders and three saw horses for assembly. The saw horses save your back and the ladders save your shoulders. Go slowly and take your time, I watched a video on how to assemble it the night before and it really helped. Good luck!
Customer image
4.0 out of 5 stars Looks great but a few issues
Reviewed in the United States on April 9, 2024
Pros: The product looks beautiful. I love that you can see through the ceiling. It wasn't hard to assemble, just time consuming. (Two adults and a third when it was time to raise the structure- 6 hours.) It seems sturdy. There are extra nuts and bolts if you lose one. After only a few days it has been through a few mild winds (10-15mph) and is holding up fine. Ours is bolted to a deck.

Cons: Some of the holes didn't line up, metal frames were slightly bent (use a wrench to bend back into place.) The roof material seems flimsy and will likely break if anything falls on it. The curtains and ties make no sense. The attachment plastic things for the curtains will likely break.

Tips: Plan a whole day to assemble this or do it in two days (frame first then the roof panels.) Lay everything out alphabetically first (but don't unwrap.) Leave the roof panels in the box till you need them so they don't break or get damaged. Square the corners early (we didn't and it was a pain in the end.) Use a power tool to tighten all the screws. Have a wrench and persuader (aka rubber mallet) handy if the metal needs to be bent back into place. A screwdriver can help line up the holes that are off just a little. Do the roof panels exactly according to the diagram (my hubby tried to go rogue and it was really confusing until I insisted that we follow the directions.) It is helpful to have two step ladders and three saw horses for assembly. The saw horses save your back and the ladders save your shoulders. Go slowly and take your time, I watched a video on how to assemble it the night before and it really helped. Good luck!
Images in this review
Customer image
Customer image
31 people found this helpful
Report
Reviewed in the United States on May 1, 2024
Color: Brown Roof, Brown Aluminum FrameSize: 10'x13', Double RoofVerified Purchase
It took 3 of us approximately 6 hours to put together. Most of it could've been done with 2 people. It wouldn't have taken us that long, but we got stuck on a single screw that we had a difficult time with. We built the deck 1 evening and built the gazebo on it the next day.

As long as you follow the instruction manual closely and don't skip any steps, you'll be fine. As in other reviews, we laid all the parts out alphabetically in order. All parts were packaged in groups that were labeled and each part inside was labeled. There was no confusion on parts and there were no missing parts.

We took out all screws and placed each kind in a separate plastic cup that we labeled. That made it much easier to get the correct type of screw when needed.

We also watched a YouTube video of a couple that built this exact gazebo. This was the biggest advantage to correlate to the instruction manual. We had a good system that 1 of us read the directions / watched the YouTube video and unwrapped the parts needed for the next step. This allowed the other 2 people to continue working on construction.

We used Command Hook light clips to attach the string lights to the D and E bars just above the curtain rack. We used a 48' strand of Edison bulb string lights that overlapped by about 2 feet.

Keep in mind, that it allows light to come through like tinted plastic and is not a solid steel roof. So it does get warm on sunny days. However, we had a recent rain storm. We closed the curtains and everything inside remained dry.

We love ours! It's a lot of work but so rewarding and well worth it.
Customer image
5.0 out of 5 stars Well worth it!
Reviewed in the United States on May 1, 2024
It took 3 of us approximately 6 hours to put together. Most of it could've been done with 2 people. It wouldn't have taken us that long, but we got stuck on a single screw that we had a difficult time with. We built the deck 1 evening and built the gazebo on it the next day.

As long as you follow the instruction manual closely and don't skip any steps, you'll be fine. As in other reviews, we laid all the parts out alphabetically in order. All parts were packaged in groups that were labeled and each part inside was labeled. There was no confusion on parts and there were no missing parts.

We took out all screws and placed each kind in a separate plastic cup that we labeled. That made it much easier to get the correct type of screw when needed.

We also watched a YouTube video of a couple that built this exact gazebo. This was the biggest advantage to correlate to the instruction manual. We had a good system that 1 of us read the directions / watched the YouTube video and unwrapped the parts needed for the next step. This allowed the other 2 people to continue working on construction.

We used Command Hook light clips to attach the string lights to the D and E bars just above the curtain rack. We used a 48' strand of Edison bulb string lights that overlapped by about 2 feet.

Keep in mind, that it allows light to come through like tinted plastic and is not a solid steel roof. So it does get warm on sunny days. However, we had a recent rain storm. We closed the curtains and everything inside remained dry.

We love ours! It's a lot of work but so rewarding and well worth it.
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Reviewed in the United States on July 8, 2022
I read several reviews about this product that said it was nice and sturdy and wind resistant so I took a chance and bought it. The packaging showed up in rough shape but for the most part everything with the exception of the roof panels were slightly bent on one end. It says 3 plus people to assemble but being mechanical and one of those kind of guys that does a lot of things by myself I put it together in about 6 hours. During the assembly I noted it was a very flimsy. Not a sturdy product I was hoping for. I live in an area where it gets windy and true to form within a day several gusts of winds blew 2 panels from an updraft on two separate occasions within 2 days. I also was concerned that our monsoon season would wreak havoc on the roof panels as they were not in my opinion strong enough to withstand hail. So I quickly decided I'd better work on returning it before I miss the window with Amazon return policy. I contacted the 3rd party vendor and was sent a return mailing label. This is where the fun began. :( I noticed that I was responsible for the return shipping. I still decided this thing had to be returned so it took me 2 hours to deconstruct it and box it back up. A 20 minute drive to my local Fed Ex one way to ship ended up in a quick halt to the shipping. They wanted $876.00 to ship it back to Yoleny. I decided to not ship as I just paid $1300 or so for the gazebo. I then returned home and contacted Yoleny multiple times via email however each email they completely ignored the shipping cost and only offered me $20 then $50 for my troubles. I offered to drive it back to their City of Industry warehouse because it would be cheaper but they refused to allow me to return in person. I then requested help from AMAZON A to Z refund and was denied multiple times even though I was willing to self return. The level of frustration i felt was unbelievable. They had me by the short hairs. I then contacted a supervisor with Amazon and was finally given a resolution I could live with. So long story short buyer beware. I wouldn't buy this product but more so dealing with Yoleny customer service via email was very frustrating and they do not accept calls nor did call me at my request.
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1.0 out of 5 stars Not worth the money and poor customer service
Reviewed in the United States on July 8, 2022
I read several reviews about this product that said it was nice and sturdy and wind resistant so I took a chance and bought it. The packaging showed up in rough shape but for the most part everything with the exception of the roof panels were slightly bent on one end. It says 3 plus people to assemble but being mechanical and one of those kind of guys that does a lot of things by myself I put it together in about 6 hours. During the assembly I noted it was a very flimsy. Not a sturdy product I was hoping for. I live in an area where it gets windy and true to form within a day several gusts of winds blew 2 panels from an updraft on two separate occasions within 2 days. I also was concerned that our monsoon season would wreak havoc on the roof panels as they were not in my opinion strong enough to withstand hail. So I quickly decided I'd better work on returning it before I miss the window with Amazon return policy. I contacted the 3rd party vendor and was sent a return mailing label. This is where the fun began. :( I noticed that I was responsible for the return shipping. I still decided this thing had to be returned so it took me 2 hours to deconstruct it and box it back up. A 20 minute drive to my local Fed Ex one way to ship ended up in a quick halt to the shipping. They wanted $876.00 to ship it back to Yoleny. I decided to not ship as I just paid $1300 or so for the gazebo. I then returned home and contacted Yoleny multiple times via email however each email they completely ignored the shipping cost and only offered me $20 then $50 for my troubles. I offered to drive it back to their City of Industry warehouse because it would be cheaper but they refused to allow me to return in person. I then requested help from AMAZON A to Z refund and was denied multiple times even though I was willing to self return. The level of frustration i felt was unbelievable. They had me by the short hairs. I then contacted a supervisor with Amazon and was finally given a resolution I could live with. So long story short buyer beware. I wouldn't buy this product but more so dealing with Yoleny customer service via email was very frustrating and they do not accept calls nor did call me at my request.
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114 people found this helpful
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