Senior Technical Analyst

Senior Technical Analyst - Liverpool (hybrid)

£45k

Our client is on the lookout for a technically excellent and ambitious individual to come and take up an exciting opportunity within the business. This is perfect a varied role which where you'll be appreciated at manager level working on exciting projects and great clients.

Role in a nutshell 🥜

• Take ownership and control of the most technically challenging support issues, communicating effectively with internal and external users and management throughout.
• Assess and select new IT, telecoms, and cyber-security services and solutions and create processes and training programs for the ongoing onboarding and support requirements.
• Assess client requirements and specify solutions, with an understanding and capability of solving business needs securely with technology solutions.
• Effectively scope and manage projects.
• Enjoy dealing with clients and thrive on a high volume and fast-changing workload.

The Tech

• Microsoft 365 – Exchange, Sharepoint (Migration and Administration), Power BI, Dynamics
• Microsoft Azure – Scoping, building (virtual machines, networking and security)
• Cyber-security tools, technologies and processes
• VOIP, including diagnostics and troubleshooting.
• Installation, configuration, and maintenance of Microsoft and Apple Operating Systems
• LAN/WAN/Wi-Fi/Internet networking maintenance and fault analysis/resolution
• TCPIP / Routers / VPN / Firewalls / VLAN / DNS
• Active Directory/GPO
• Backup Management
• Remote Management and Monitoring systems (eg Kaseya VSA, Connectwise Automate, etc)

This is an opportunity to join a company at the forefront of technology and work in a multi-faceted senior tech role dealing with a wide range of clients and being the "go to" person.