A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.
Description
Your new role
In this exciting role you will be responsible to the Service Quality Control lead ensuring UK S&M is compliant with global and rail standards whilst promoting the local delivery of Hitachi quality and continuous improvement culture. This includes the delivery of effective quality training and improvement support to enhance the delivery of safe and reliable trains.
As the Quality Officer you will have the ability to build strong working relationships across varying levels of the organisation whilst being able to communicate effectively around complex issues working collaboratively to find solutions.
Please note, location is TMC Bounds Green London, due to the nature of this role some travel will be required.
Specifically, you will be responsible for the following deliverables:
Act as a professional quality expert within the Quality Control team in delivering QC across the UK
Support the delivery of operational maintenance verification ensuring SM Operations are compliant with relevant maintenance plan, ECM and ROGS obligations
Promote a positive ethos of Quality within SM working very closely with the TMC Management team
Manage and improve local Quality systems providing advice to all teams on the conduct of In-Process Checks and delivery of improvement activities
In unison with the Fleet Quality Manager manage the TMC audit plan inclusive of ECM Certification, ISO and Global Quality plans
Monitor and report service quality incidents and initiate the NCR process to capture, track and improve procedures and Quality culture
Investigate and follow up any reported quality incidents to ensure actions are completed linking directly with the local leadership team to support the delivery of the appropriate recommendations
Develop Quality Control Plans to ensure that the quality of the delivered service is to the correct standard
Support SM Operations with the monitoring of the completion of containment actions and special checks
Facilitate the TMC Non-Conformities in coordination with all the involved functions
Liaise with HSE team and conduct local investigations into incidents involving service quality issues
Produce and manage Service Quality KPIs reporting and continuously promoting quality metrics optimisation
Support the Continuous Improvement culture by actively promoting and recognising areas for improvement
Conduct local Quality training to enhance the Quality culture
About You
Applicants should be able to demonstrate all of the Essential Requirements listed below:
Experience of working in a Quality role - railway would be advantage but not essential.
Good experience of working in operations environment
Ability to work to technical drawings and specifications.
Very good analytical skills
Very good communication and interpersonal skills
Computer literacy: SAP; MS Office; etc.
Ability to communicate effectively both orally and in writing
Commitment to working as part of a team being able to work shifts when required
An understanding of health and safety requirements of a working environment
Desirable
Knowledge of industry standards and procedures and processes
Have working knowledge on Quality and CI tools such as: APQP; Kaizen; Six Sigma
Member of a Quality/Engineering institute
Lead auditor qualification and experience (IRCA certified desirable)
HND or Electrical/Mechanical Engineering degree
Lean Six Sigma Green belt
What We Offer
We value the importance of all of our employees, if you would like to join our fantastic organisation you could be entitled to:
Competitive salary
Annual Performance bonus paid on discretionary basis.
25 days holiday
Pension scheme with contributions up to 9%
Private medical insurance
Personal Accident insurance
Group Income protection
Group Life Insurance
Employee Assistance Programme
We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.
Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.
At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail
Seniority level
Entry level
Employment type
Full-time
Job function
Quality Assurance
Industries
Rail Transportation
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