Head of Digital Experience

Job Title

Head of Digital Experience

Job Description

Want to challenge the status quo, surprise the market about how 'established' brands can evolve and keep winning? The UK Investing and Trading industry is incredibly competitive, with several new digital first entrants in the past 3 years. IG has the huge advantage of being trusted, secure platform, appealing to the more experienced trader with a 24% market share of the trading industry.

We are now looking to revolutionize the experience of each of our Customer channels through the use of data with the desire to implement an 'intelligent' experience for our Customers in the mid term. We are looking for someone who has built digital products that engage Customers to continue to trade. Provide the knowledge that they need to feel confident in their trading and investing journeys.

So, who are we?

Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves.

We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together!

Your role in the Team

This is a free-form section for context – i.e. describing what the team does, why it's important to the business and how this role will fit into the team:

• Working in close partnership with each of the product teams to design market leading Customer experiences.
• Lead a team of data, product and UX designers to tangibly improve the engagement and performance of our product portfolio to grow market share in the UK through optimization of Customer experience.
• Create engagement of the product through optimised Cx, using Customer data and performance as the key input. Have stated use cases that will be solved by the Cx.
• Working in sync as a key enabler for both the leverage and non-leverage product teams to use Cx as key input for market leading proposition.
• Drive commercial growth through improving Cx across each of our platforms and channels. Identifying opportunities to not improve conversion numbers, but drive trading activity and ALTV to the business of every Customer.
• Foster a customer centric culture within the organization by sharing success stories and best practices.
  
  

What you’ll do

• Define the Cx vision and strategy based on market research, player feedback, and competitive analysis.
• Identify new opportunities and enhancements to drive customer group through better Customer experience in the short and long term.
• Coordinate with development teams to define requirements, set priorities, and manage timelines.
• Analyze data and metrics to assess product and channel performance and identify areas for improvement.
• Gather and incorporate Customer feedback to refine and optimize the product.
• Work closely with marketing, sales, product and customer support teams to develop go-to-market strategies and promotional plans.
• Communicate product vision, strategy, and updates to stakeholders, including executives, team members, and external partners.
• Foster a collaborative environment to ensure seamless teamwork across all departments at pace.
• Develop and implement monetization strategies to maximize revenue and profitability.
• Monitor and analyze financial performance, making data-driven decisions to optimize revenue streams.
  
  

Who we’re looking for?

You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.

We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.

What you’ll need for this role

Minimum 6+ Years working as a product manager in the Gaming industry.

Bachelor’s degree in Business, Marketing, Computer Science, or a related field (Master’s degree preferred)

Proven experience as a Product Manager with a strong understanding of game development processes, including design, programming, and testing.

Excellent analytical, problem-solving, and decision-making skills.

Leadership experience of leading product, design and tech teams working and communicating effectively cross functionally.

How you’ll grow

When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.

The perks

It really is more than a job. We’ll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on

Where you’ll work

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favorite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy.

So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do.

Number of openings

1