Account Manager II

PacketFabric

Account Manager II - Remote

About PacketFabric, Inc.

Over the past 7 years PacketFabric has built the most advanced NaaS platform throughout North America and Europe. PacketFabric has revolutionized how companies procure, deploy, and manage network connectivity with our network-as-a-service platform (NaaS). PacketFabric is a private layer 2 network delivering instant, scalable, and secure connectivity between any two or more points on our network, at speeds from 50Mbps to multi-100Gbps. We strive to create strong customer relationships throughout the company. PacketFabric was built from the ground up as a fully-remote company; PacketFabric employees are located throughout the world.

THE ROLE:

Reporting to the Senior Director of Account Management, the Account Manager II will be the contact point on a set list of accounts. The AM II will be an advocate for the customer. An Am II should be comfortable reaching out to current customers to uncover new opportunities and to foster customer satisfaction. An AM II will be expected to become proficient in the navigation of our portal and public website, our CRM (Salesforce) and be well-versed in our suite of services.

This role would suit a seasoned Account Manager capable of operating in a fast paced startup environment, with experience managing large, complex accounts. The ability to operate independently and work effectively in a remote environment is a must.

WHAT YOU'LL BE DOING:

• Work with the Account Management team to develop a sales strategy across the account list - You will drive growth from your customers and have responsibility for delivering to revenue targets
• Develop a pipeline of deals with a combination of outbound sales prospecting and inbound leads supported by our marketing team
• Arrange PacketFabric portal demos for prospects with the support of our Account Management and Sales Engineering teams
• Consistent Salesforce updates to support accurate reporting within the business
• Collaborate with marketing, product management, sales, sales engineering, finance, and AM peers to optimize both territory and PacketFabric's overall success
• Monitor for renewals and follow up
• Email campaign creation in conjunction with Marketing
• Uncover new projects/opps with current customers - increase revenue through upsell and cross-sell
• Maintain living, updated customer contacts/roles in Salesforce
• Advocate for the customer
• Coordinate Welcome and Onboarding calls
• Research - customer documents and internal services
  
  

WHAT YOU'LL BRING:

• Ability to build rapport with prospective customers and collaborate with a variety of internal groups including customer success/services, engineering, marketing, and sales operations
• Ability to work both independently from home as well as collaboratively within a team environment
  
  
  

What You'll Get

• Industry-competitive salary plus commission
• Be part of a fast growing forward thinking company with big growth plans
• Flexible working hours
• Consistent training and career development
  
  

Here at PacketFabric, we want all of our employees to feel valued, appreciated, and free to be who they are. We provide equal opportunities to all employees and applicants for employment and follow employment lifecycle processes designed to prevent discrimination against our people, regardless of gender identity or expression or intersex, sexual orientation, religion, spiritual beliefs, ethnicity, age, neurodiversity, disability status, national origin, citizenship, generation, culture, or any protected category under federal, state and local law.

PacketFabric is not accepting resumes from unsolicited headhunters or agencies at this time.