Delivering “seamless” customer experiences is about more than just meeting customer expectations. It’s about reducing friction at every touchpoint during their journey, online or in-store, to ensure every interaction with your brand feels like more than just a transaction. Be it impersonal engagements in the form of intrusive pop-ups and or annoying data collection methods, these frustrations lead to a widening gap between your brand experience and what your customer expects. Craft a truly seamless experience that prioritizes customer satisfaction and loyalty with our latest e-book: https://lnkd.in/gVjXdtnt
Forsta
Software Development
Get the full story of your audience with our Human Experience (HX) technology
About us
Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique the first customer we figure out is you. Forsta is the new frontier of experience and research technology — a technology company with a difference. The difference is that we collaborate. We listen, we design the solution together. We adapt our market leading experience and research technology to our clients' needs, not the other way around. We exist to inform and inspire the decision makers. Forsta powers the HX (Human Experience) Platform – an award winning comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer and a Leader in the G2 Grid® for Experience Management software, Text Analysis software and Survey software. Our award-winning Forsta HX platform has been recognized in the TMC CUSTOMER Experience Innovation Awards. Forsta is a PG Forsta company.
- Website
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https://forsta.wiki/LearnMore
External link for Forsta
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- London
- Type
- Privately Held
- Specialties
- Customer Experience, Market Research, Employee Experience, Online Survey Software, Digital Interviews, Voice of the Customer, Voice of the Employee, Panel Management, Social Listening & Analytics, Survey Design, Text Analytics, Video Insights, Interactive Dashboards, Mobile Reporting, Platform Integrations, Action Workflow, Human Experience (HX), Qual, Quant, and Online Focus Groups
Locations
Employees at Forsta
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Mark Ratekin, CCXP
Certified Customer Experience Executive with a Passion for Driving Business Impact via Analytics-Driven Customer Insight; former member of the CXPA…
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Henry Pooley
Managing Director at Forsta | People focused | SaaS Solutions focus | Wine & rugby enthusiast
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Deborah Miller, PMP
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Gerd Birgit Hay
Updates
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Harness the power of #AI to unlock human insights and accelerate your agency’s growth like never before. Save your seat to learn how to make a bigger impact in the age of AI from Mike Stevens, founder of Insight Platforms ⬇ #insights #research #MarketResearch #MR
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Our bags are packed for #QuirksNewYork! 🏙🍎Meet us there to find out what's trending and which innovations are transforming the industry. 📍 Visit us at booth 220 to learn what's new at Forsta #MRX #QuirksEvent #insights Quirk's Media
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Align the stars in your data, brand marketers. Shift your focus to traffic trends and local search conversions. Keyword rankings are inconsistent, making them unreliable. Instead, chart your course to business success with tools that improve user engagement and measure SEO’s impact on visibility. See how our tools and insights can get you there in our latest guide: https://lnkd.in/gnQPX9-w
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Forsta reposted this
🌟📽️ We’re excited to bring our mission, vision, and values to life! Explore how we’re solving complex problems, bringing a new way to measure and improve the human experience across healthcare and commercial spaces. Check out how our #HX platform breaks down silos between experiences—translating data into human stories. Stay tuned—we've got some exciting big plans on the horizon that you won't want to miss! 😉
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🚀 We’re T-minus one week until the CX Retail Exchange! We believe behind every purchase is a person, and that’s why we’re joining CX leaders across the retail and ecommerce space. Will you be a part of the next wave of retail excellence? Join us to find out! #HumanExperience #HX #CXRetailExchange #CustomerExperience #RetailExcellence
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In a retail landscape where new innovations are at your fingertips, how do you capture the hearts and minds of your customers? 💻 From in-person to online customer journeys, discover how we’re making transactions less transactional at the CX Retail Exchange! Be sure to stop by the Forsta stand to see what our HX platform and mission are all about: https://lnkd.in/gPD6-hQW #HumanExperience #HX #CXRetailExchange #CustomerExperience #RetailExcellence
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Do your digital strategies keep customers coming back for more? The secret to tantalizing your audience is simplicity, personalization, and trust. Make the most of the intimate details your closest customers share with you. And in return, keep them feeling safe by revealing how you’re using their data. Learn to satisfy desires and delight your customers to increase lifetime value in our new e-book: https://lnkd.in/gV94QN8j #CustomerExperience #CustomerBehavior #CX #Insights
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BIG thanks to Engage Customer! Sharing great insights and sparking meaningful conversations is what we thrive on. We couldn't have done it without Mathew Garner and Ethos Farm!
Against a backdrop of an increasingly roboticized workforce and brands collecting more data than ever, you could be forgiven for thinking that we are in danger of losing the human touch! Listen to how Mathew Garner, Co-Founder at Ethos Farm & James Elliott, Head of Human Experience at Forsta are cutting through the data haze and helping their clients such as LaGuardia Airport, Luton Airport, and Westfield Shopping Centers transform their customer & employee operations to deliver growth through better human experiences.
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