Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique the first customer we figure out is you. Forsta is the new frontier of experience and research technology — a technology company with a difference. The difference is that we collaborate. We listen, we design the solution together. We adapt our market leading experience and research technology to our clients' needs, not the other way around. We exist to inform and inspire the decision makers. Forsta powers the HX (Human Experience) Platform – an award winning comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer and a Leader in the G2 Grid® for Experience Management software, Text Analysis software and Survey software. Our award-winning Forsta HX platform has been recognized in the TMC CUSTOMER Experience Innovation Awards. Forsta is a PG Forsta company.
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Forsta reposted this
🌟📽️ We’re excited to bring our mission, vision, and values to life! Explore how we’re solving complex problems, bringing a new way to measure and improve the human experience across healthcare and commercial spaces. Check out how our #HX platform breaks down silos between experiences—translating data into human stories. Stay tuned—we've got some exciting big plans on the horizon that you won't want to miss! 😉
🚀 We’re T-minus one week until the CX Retail Exchange! We believe behind every purchase is a person, and that’s why we’re joining CX leaders across the retail and ecommerce space. Will you be a part of the next wave of retail excellence? Join us to find out! #HumanExperience #HX #CXRetailExchange #CustomerExperience #RetailExcellence
In a retail landscape where new innovations are at your fingertips, how do you capture the hearts and minds of your customers? 💻 From in-person to online customer journeys, discover how we’re making transactions less transactional at the CX Retail Exchange! Be sure to stop by the Forsta stand to see what our HX platform and mission are all about: https://lnkd.in/gPD6-hQW #HumanExperience #HX #CXRetailExchange #CustomerExperience #RetailExcellence
Do your digital strategies keep customers coming back for more? The secret to tantalizing your audience is simplicity, personalization, and trust. Make the most of the intimate details your closest customers share with you. And in return, keep them feeling safe by revealing how you’re using their data. Learn to satisfy desires and delight your customers to increase lifetime value in our new e-book: https://lnkd.in/gV94QN8j #CustomerExperience #CustomerBehavior #CX #Insights
BIG thanks to Engage Customer! Sharing great insights and sparking meaningful conversations is what we thrive on. We couldn't have done it without Mathew Garner and Ethos Farm!
Against a backdrop of an increasingly roboticized workforce and brands collecting more data than ever, you could be forgiven for thinking that we are in danger of losing the human touch! Listen to how Mathew Garner, Co-Founder at Ethos Farm & James Elliott, Head of Human Experience at Forsta are cutting through the data haze and helping their clients such as LaGuardia Airport, Luton Airport, and Westfield Shopping Centers transform their customer & employee operations to deliver growth through better human experiences.
Forsta reposted this
🗓 And the one-week countdown to the Customer Engagement Transformation Conference has begun! One of the things we’re looking forward to the most is the chance to share the stage with Mathew Garner, one of our partners at Ethos Farm. We’ll be sharing success stories and strategies to cut through the noise and data haze to transform not only customer experiences, but employee experiences as well with our #HX platform. But don’t just stop there, say hi 👋 to the rest of the Forsta team at Stand #7 to discover how our platform can work for you! #HumanExperience #HX #CustomerExperience #CX Engage Customer
Instead of playing the long game, many brands are chasing quick wins, prioritizing immediate revenue over lasting brand value. Hence the gaps. And the key to building a brand that can stand the test of time? The devil’s in the data. Are you leveraging your data stockpile to tap into your customer’s likes, dislikes, and lifestyle? Doing so means you can build a better, more personalized experience that creates trust and loyalty. These are the first steps to start bridging the #CX gaps driving your brand’s success. Uncover more steps in our latest e-book ➡ https://lnkd.in/gkWqmV_z
🚘 The AA goes the extra mile for their customers and puts the human experience at the heart of everything they do. So, it’s no surprise that we’ve been working together to shift their customer experience program into high gear and drive higher standards across the motoring industry. Buckle up and see how we’re delivering better customer experiences ⬇
🗓 And the one-week countdown to the Customer Engagement Transformation Conference has begun! One of the things we’re looking forward to the most is the chance to share the stage with Mathew Garner, one of our partners at Ethos Farm. We’ll be sharing success stories and strategies to cut through the noise and data haze to transform not only customer experiences, but employee experiences as well with our #HX platform. But don’t just stop there, say hi 👋 to the rest of the Forsta team at Stand #7 to discover how our platform can work for you! #HumanExperience #HX #CustomerExperience #CX Engage Customer