Questions tagged [passenger-rights]
Claims one can make towards the organizer of a trip, the operator of a vessel or a regulatory agency.
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Is an EU ID card enough to fly from the UK to Ireland with Aer Lingus in July 2024?
I'm flying in July 2024 from London to Dublin with Aer Lingus; I have an EU identity card. I took for granted there would be no issue but I just checked on
https://www.aerlingus.com/prepare/passports-...
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Layover in Beijing extended by two days
A friend and I are supposed to fly from Tokyo to Copenhagen on the 2nd of May with a layover in Beijing of a few hours. Both flights are with Air China. However, we’ve just been notified that the ...
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Airline rebooked flight to one that is cheaper for them - can I insist on the shortest alternative?
I booked a return ticket Stockholm (ARN) - Amman (AMM) - Aquaba (AQJ) and AQJ-AMM-ARN with Royal Jordanian Airlines. They emailed me that the first leg, ARN-AMM, has been cancelled.
EC261 rules ...
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Compensation for cancelled flight for multiple passengers
My flight with KLM was cancelled and I rebooked to a flight that makes me eligible for compensation. I was travelling with my family. Does anyone know if I should make individual compensation claims ...
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Avoiding flying with Boeing 737 Max
Unfortunately this aircraft is notorious for its safety, with the latest fuselage hole midair incident sparking fear. Online booking systems added a filter to avoid Boeing 737 Max.
If I book a flight ...
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EC261 compensation for delayed flight in case of a flight + train ticket
Because of this answer I recently found out that the Interpretative Guidelines for EC261 tell us the following:
6. COMPENSATION, REIMBURSEMENT, RE-ROUTING AND CARE IN THE CASE OF MULTIMODAL JOURNEYS
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Air passenger compensation claim for cancelled flight
Question:
Does the response United provided to my compensation claim with the Canadian Transportation Agency really is a good justification for cancelling my flight, causing me to arrive almost 24h ...
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EC261 compensation: Which national authority in case of delayed multi-leg connection?
Recently I took a two-leg flight connection entirely inside the EU. The flight A --> B ended up delayed, and as a result I missed the B --> C connection. The airline rebooked me and I arrived at ...
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My flight was rerouted to depart from a different airport. Is this covered in any way by EU regulations regarding passenger rights?
This morning, I was supposed to take a flight from Deurne International Airport to Alicante in Spain, with assistance from the flight agency, Tui Fly, because of my autism. This flight was scheduled ...
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Where does the 20min rule (where you can use any train) come from in German passenger rights?
Where does the 20-minutes passenger rights rule come from? (In other words, the rule for free choice of train after 20 minutes delay expected at the end of your journey). This is a condition that can ...
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EU air passenger rights for a flight rebooked to an earlier time
Six days before the departure of an intra-EU flight connection (total duration 4 hours) I was notified that the ticket was rebooked: new departure and arrival are both 3.5 hours earlier than the ...
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Airline changes flight schedule 6 weeks in advance: are they still obligated to reimburse me if I change to a different airline for the original date?
I already found a lot of information online but unfortunately no clear answer to my specific question.
My situation and option number 1:
I was supposed to fly for 1 week, end of September. However, ...
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How do Deutsche Bahn Passenger Rights claims work for flexible tickets?
According to the Passenger Rights Regulations of Deutsche Bahn, one is entitled to a compensation of 25% of the fare for delays of at least 60 minutes, and 50% of the fare for delays of at least 120 ...
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Airline pays only part of replacement flight
I had a flight in December that was cancelled because of snow storm (EU flight, from Budapest to Iceland). The Wizz Air's next available flight was in approximately 7 days from the day I was supposed ...
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Delayed bag compensation rights. For flight inside europe
On a flight with Wizzair (low cost european airline). Flight inside european union. The bag is missing now for around 14 days.
The company emailed me. That as my bag is delayed. I can send them ...
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